Registration and Morning Refreshments in the Exhibit Area

Opening Remarks

Bill Kehoe, Director and State Chief Information Officer, Washington Technology Solutions, State of Washington

Rob Lloyd, Chief Technology Officer, City of Seattle

Keynote - Dynamic Modernization: Solving the Puzzle of People, Process, and Technology

Just like puzzle pieces fit together in a specific way to form a complete picture, modern digital infrastructure systems are made up of interconnected components, hardware, software, data, networks, and people - that must align precisely to function properly. If even one piece is missing or misaligned, the whole system can falter. The opportunity to add a synthetic layer of intelligence on top of an already complicated puzzle presents challenges – but also, unprecedented opportunities. How does this reshape the dynamic between human behavior and technology? Can we utilize new tech to solve legacy problems? In this session, visionary Scott Klososky explores bold ideas and forward-looking concepts to help digital leaders anticipate and shape the next wave of transformation.

Scott Klososky, Technologist, Futurist, Humanist, Author and Consultant

Networking Break in the Exhibit Area

Concurrent Sessions

AI for Innovation: The Art of the Possible 2.0

Artificial Intelligence is already reshaping government operations, from modernizing applications to streamlining services. This session explores how organizations can responsibly innovate with AI - balancing regulation with experimentation and adopting practical, low-risk use cases. Join us to discover real-world applications and strategies for moving from “crawl” to “walk” to “run” when it comes to innovative AI adoption.

Washington: Redefining the Digital Experience

Residents expect a digital experience as simple as Amazon or Uber, but often what they get from government is fragmented and frustrating. Building on the Governor’s Executive Order on Transforming Customer Experience and Service Delivery, this session shares the road from vision to release of Washington’s new WA.gov platform. This is the first step towards building a digital experience that truly puts people first. Join us to see a sneak peek of the new experience which will be launching in January 2026.

Innovation On a Shoestring Budget

In the history of humankind, challenges and constraints have been a catalyst for creativity and innovation. Now is no different! How can you continue to modernize systems, improve services and build resilience with limited resources? In this session we will share practical lessons, strategies, and inspiration for making innovation possible, even in the leanest times.

Strategy in Action

A strong and effective IT strategy must drive real change. This session explores how to translate IT strategic plans into actionable steps, shift organizational culture, and engage teams beyond the tactical day-to-day. Join us to discover approaches for operationalizing strategy, aligning priorities across projects, and ensuring IT initiatives deliver measurable impact. Strategy is a team sport - learn how to make it real in your organization!

Lunch

Bits and Bytes - Security and Data Privacy in the Age of AI

As AI adoption grows in government, so do the stakes for security and privacy. Building solid data foundations, protecting sensitive information, and embedding privacy into every project is imperative. In this session we examine practical approaches to balancing innovation with trust to safely harness AI while keeping constituents’ data secure.

Short Break

Please proceed to the concurrent sessions.

Concurrent Sessions

Standing Up CX In Government IT: Lessons From the Frontlines

Washington’s Executive Order on customer experience codifies the state’s commitment to building a government that works for everyone. But how do you get from an Executive Order to delivering services that make it easier, faster, and less stressful for people to get things done with the state? Join us for lessons learned from the frontlines of WaTech’s Digital Experience Division. We’ll share how we’re measuring customer experience, what we’re doing with the data, and the lessons (there are many!) learned along the way.

Building Together: State & Local Collaboration

When state and local governments break down silos and share data, the possibilities are endless. This session inspires new ways to collaborate across jurisdictions and align efforts to create better constituent-focused experiences. Join us to spark ideas, uncover innovative approaches, and learn how intergovernmental teamwork can transform the way government serves its communities.

Mastering Vendor Partnerships

Vendors are essential partners in delivering modern government technology, but managing those partnerships takes strategy and skill. This government-led panel explores how Washington is professionalizing vendor management - negotiating smarter contracts, setting clear performance measures, and ensuring agencies get the “A Team” from their partners. Join us to uncover best practices, lessons learned, and practical approaches to building stronger, more productive vendor relationships.

Exclusive Briefing for Industry Partners

Bill Kehoe, Director and State Chief Information Officer, Washington Technology Solutions, State of Washington

Rob Lloyd, Chief Technology Officer, City of Seattle

Networking Break in the Exhibit Area

General Session - The Impact Live: The State of Washington IT

Join us for a special closing session featuring a live recording of TVW’s The Impact with host Mike McClanahan. This unique conversation brings together a panel of state and local IT leaders to explore the most pressing issues shaping government technology today. Be part of the audience as Washington’s public affairs network goes behind the headlines to examine how technology is reshaping government - and what it means for the future.

Networking Reception in the Exhibit Area

Network with your colleagues and discuss technology solutions with the event exhibitors.

End of Conference

Conference times, agenda, and speakers are subject to change.