Registration and Morning Refreshments in the Exhibit Area

Opening Remarks

Jason Snyder, Secretary, Executive Office of Technology Services and Security, and Chief Information Officer, Commonwealth of Massachusetts

General Session – Technology in Service of Mission: A Conversation with Agency Leaders

Technology exists to solve business problems – not create them. Agency secretaries and business executives discuss what they need from technology leaders, how successful partnerships are formed, and where innovation can have the greatest impact on constituent services.

Keynote – The Future of AI

How can your organization harness the power of artificial intelligence without sacrificing ethics, trust, or long-term value? Together we will explore how industries are evolving with generative and applied AI while spotlighting real-world case studies that move beyond the hype. Founder and Chief AI Officer at AI Leadership Institute, Noelle Russell, offers a clear, actionable framework to scale AI responsibly, mitigating bias, protecting privacy, and fostering innovation that complements human ingenuity. Discover how to translate excitement into execution and ensure your AI investments drive meaningful, sustainable growth.

Noelle Russell, Leading AI Innovator & Practitioner, Founder & Chief AI Officer at AI Leadership Institute

Networking Break in the Exhibit Area

Concurrent Sessions

The Future of Government IT – Preparing for What's Next

As technology, cybersecurity threats, and service delivery expectations continue to evolve, government IT leaders must rethink how their organizations are structured and operated. This session explores the trends shaping the next generation of public-sector IT, including organizational models, critical skills, emerging technologies such as quantum computing, proactive risk management, and strategies for collaborating with industry to navigate transformation. Attendees will gain practical insights into preparing for future technology shifts, strengthening IT resilience, and building a roadmap for long-term success.

Don Chamberlain, Chief Operating Officer & Assistant Secretary for Security and Operations, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

AI in Action: Practical Applications for Government (Interactive)

After two years of rapid AI adoption, public-sector leaders are separating promise from reality. Designed for both technical and non-technical attendees, this interactive session explores where AI is delivering measurable value, where expectations have outpaced capabilities, and how agencies are identifying the right use cases for AI. Through hands-on demonstrations and practical prompting techniques, attendees will gain practical skills and strategies to safely and effectively leverage AI within their organizations.

Modern Government for Everyone: Digital Equity, Accessibility & Shared Services

Digital transformation only succeeds when it reaches every resident. This session explores how governments can expand access through digital accessibility, shared services, enterprise mobility, and resident-centered design to create more inclusive, efficient, and connected public services.

Workforce Readiness for Today and Tomorrow

Technology is changing faster than hiring models. As emerging technologies continue to reshape government operations, public-sector organizations must prepare employees for evolving roles and responsibilities. This session explores practical strategies for assessing workforce readiness, identifying critical skill gaps, and developing effective reskilling and upskilling programs. Learn how these tools can improve efficiency, strengthen workforce capabilities, and empower employees to deliver better outcomes for the communities they serve.

Bing Chen, Secretariat Chief Information Officer, Executive Office of Veterans Services, Commonwealth of Massachusetts

Government + Industry: Building Better Partnerships for Innovation

Technology evolves at startup speed while government moves deliberately. This discussion explores how agencies and vendors can become better partners by improving procurement, communication, and shared expectations to accelerate outcomes.

Lunch

Concurrent Sessions

Data Management in the Modern World

Data is one of government's most valuable assets, but unlocking its full potential requires more than collecting information. This session explores practical strategies for improving data management, strengthening cross-agency collaboration, and establishing effective data governance, sharing, and digital identity practices, including privacy-preserving digital credentials that give constituents greater control over their personal data. Attendees will learn how to make data more accessible, secure, and actionable to improve decision-making, enhance service delivery, and deliver better outcomes for the communities they serve.

When IT Goes Offline: Planning for Government Continuity (Interactive)

What happens when employees arrive at work and critical systems are unavailable? Whether caused by a cyberattack, natural disaster, or major technology outage, agencies must be prepared to continue delivering essential services when IT infrastructure is compromised. In this interactive workshop led by emergency management and continuity planning experts, participants will work through real-world scenarios to assess risks, identify critical functions, and begin building or strengthening their Continuity of Operations (COOP) plans. Attendees will leave with practical strategies and actionable steps to improve organizational resilience before a crisis occurs.

The Next Phase of Cloud Optimization

Cloud migration is no longer the finish line. As governments move beyond migration, the focus shifts to optimizing cloud environments, modernizing applications, managing costs, and maximizing long-term value. Learn how to optimize cloud environments, balance innovation with operational realities, modernize applications, and strengthen collaboration between business and IT to maximize value and prepare for the next phase of cloud transformation.

Smart Procurement Strategies for Massachusetts

As Massachusetts modernizes its statewide IT contract, agencies and municipalities have new opportunities to procure technology more efficiently while supporting innovation, security, and value. This session explores what's new in the statewide contract, procurement best practices, evaluating technology and vendor partnerships, managing risk, and making informed decisions about SaaS, outsourcing, and security. Attendees will gain practical guidance for navigating today's procurement landscape and leveraging available state resources to maximize successful technology investments.

Exclusive Briefing for Industry Partners

Hosted by: Commonwealth of Massachusetts

Jason Snyder, Secretary, Executive Office of Technology Services and Security, and Chief Information Officer, Commonwealth of Massachusetts

Networking Break in the Exhibit Area

The Massachusetts Excellence in Technology Awards

General Session – AI Innovation Showcase: Explore, Experiment, Discover

Move beyond the discussion and experience AI in action. This interactive showcase combines rapid-fire lightning talks from public-sector IT leaders with hands-on demonstrations of AI solutions being used across government today. Explore real-world use cases, lessons learned, and emerging opportunities while testing tools, watching live demonstrations, and engaging directly with technology experts and public-sector practitioners.

Whether you're just beginning your AI journey or looking to expand existing initiatives, the showcase is designed to help you better understand what's possible, ask questions in an informal setting, and leave with practical ideas you can bring back to your organization. From productivity assistants and document automation to customer service, data analysis, and responsible AI practices, this session offers a "science fair" experience focused on education, exploration, and peer learning.

Networking Reception in the Exhibit Area

Network with your colleagues and discuss technology solutions with the event exhibitors.

End of Conference

Conference times, agenda, and speakers are subject to change.