Registration and Morning Refreshments in the Exhibit Area

Welcome and Opening Remarks

Alan Fuller, Chief Information Officer, State of Utah

Keynote – EMBRACE THE SHAKE: Transforming Limitations into Opportunities

Success, especially in today’s fast-changing business environment, depends on our ability to make creativity and innovation a continuous process. Leaders want to know how their teams can rise above any challenge and succeed no matter what comes their way. Whether the goal is to embrace change, overcome obstacles, sustain growth, or take your success to the next level, leaders and teams want to learn how to “Embrace the Shake.” The term “Embrace the Shake” is coined from artist Phil Hansen’s personal story of transformation. After developing a career-ending tremor in his drawing hand, Phil embraced his “shake” both physically and metaphorically by redefining his limitation as an impetus for creativity. Phil not only restored his artistic abilities, but he also became a much more creative and innovative artist than ever before. Phil’s powerful message of finding creativity within limitations will inspire you to stop looking outside and start looking within for the resources that can transform your challenges into opportunities for success.

Phil Hansen, Artist, Speaker, Author and Innovator

Sponsored by: CGI

Networking Break in the Exhibit Area

Refuel and reconnect over premium refreshments courtesy of Recharge Break Sponsors: Red Hat, Inc.

Concurrent Sessions

A New Cyber Playbook: AI, Lessons Learned, and Whole-of-State Defense

The rise of AI is fundamentally changing the cybersecurity playbook, introducing new risks, new attack vectors, and new opportunities for defense. For state and local governments, this shift requires not only new tools, but new approaches to coordination, governance, and response. This session will explore how agencies are addressing the growing complexity of cyber threats through whole-of-state strategies, lessons learned, and the responsible use of AI to enhance security operations. Panelists will discuss how to manage increasing workloads, maintain due process with human oversight, and leverage AI to improve both efficiency and resilience.

From Portal to Platform: Advancing Utah’s Citizen Experience

Utah’s Citizen Services Portal is evolving beyond a single point of access into a more connected, data-driven platform that brings services, agencies, and experiences together. This session will explore how the state is building on its initial launch to create more seamless, intuitive interactions for constituents. Panelists will share how they are measuring success, using data to improve outcomes, and strengthening collaboration through shared services, moving toward a more unified, user-centered approach to digital government.

Managing the Data Lifecycle: Governance, Retention, and Smart Storage

Governments are managing more data than ever, creating challenges around governance, compliance, and cost. This session explores how agencies are taking a strategic approach to data lifecycle management, balancing access, transparency, and security with decisions about what to retain, archive, or dispose of. Learn how data governance and electronic records management work together to reduce risk and improve efficiency.

Governing AI; From Static Policies to Living Frameworks

As AI rapidly evolves, from generative tools to more autonomous, agent-driven capabilities, state and local governments must move beyond one-time policies to establish adaptable “living” governance frameworks. This session will explore how agencies are putting effective guardrails in place to manage risk, ensure accountability, and support responsible AI adoption. Attendees will learn how to align policy with real-world operations to safely scale and improve service delivery.

Moderator: Steve Towns, Vice President of Content Strategy, Government Technology

Lunch

Utah IT Excellence Awards

Bits and Bytes – Beyond the Buzz: How Government is Actually Using AI Today

AI is moving beyond experimentation into real, everyday use across government. This session highlights practical use cases that are driving value today!

Short Break

Please proceed to the concurrent sessions.

Concurrent Sessions

From Compliance to Capability: Scaling Accessibility with AI and Intelligent Workflows

The updated ADA Title II rule marks a turning for digital accessibility, requiring agencies to meet clear standards across websites, applications, and services. At the same time, emerging technologies are reshaping how accessibility is achieved. This session will explore how agencies are using agentic AI and intelligent workflows to streamline compliance, reduce manual review cycles, and embed accessibility into development from the start. Panelists will also address enforcement risk, governance strategies, and what it takes to scale accessibility effectively.

Always On: Government Resilience and Disaster Recovery Strategies

Disruptions from cyber incidents, weather events, and infrastructure failures increasingly threaten public service delivery. Is your agency truly prepared to maintain critical services when unexpected events test both technology infrastructure and organizational response capabilities? We will explore resilient architectures, backup strategies, and recovery planning approaches that keep operations running during crisis conditions, using case studies to illustrate lessons learned from agencies that successfully restored services under pressure while minimizing downtime and data loss. Participants will gain practical ideas for strengthening cross-department continuity programs.

Modernizing the Way We Build: Applications, AI, and Smarter Development

As government agencies look to modernize legacy systems and deliver services faster, new approaches to application development are emerging. This session will explore how organizations are leveraging low code platforms, AI-assisted development, and modern architecture to build smarter, more scalable solutions. Panelists will discuss how to establish standards and guardrails, reduce risk, and balance speed with long-term sustainability.

Exclusive Briefing for Industry Partners

Hosted by: Alan Fuller, Chief Information Officer, State of Utah

Networking Break in the Exhibit Area

Refuel and reconnect over premium refreshments courtesy of Recharge Break Sponsors: Red Hat, Inc.

Bits and Bytes – Building Trust by Design: Utah’s Digital Identity Framework

General Session – From Dial-Up to Digital Twins: 25 Years of the CDG and the Road to 2050

In 2001, "digital government" meant moving paper forms to static PDF downloads. Today, it means real-time, AI-driven resident services, "whole-of-state" cybersecurity, and cloud-native infrastructure that never sleeps. As the Center for Digital Government (CDG) celebrates its 25th anniversary, we invite you to a high-energy retrospective and a forward-looking strategy session that tracks the evolution of the public sector’s digital DNA. We will walk through the "waves" of transformation we’ve navigated together and will provide a roadmap for the next quarter-century of innovation.

Steve Towns, Vice President of Content Strategy, Government Technology

Networking Reception in the Exhibit Area

Network with your colleagues and discuss technology solutions with the event exhibitors.

End of Conference

Conference times, agenda, and speakers are subject to change.