Registration and Morning Refreshments

Phoenix Ballroom South and Lobby

Opening Remarks

Phoenix Ballroom

Todd Kimbriel, State Chief Information Officer & Executive Deputy Director, Department of Information Resources, State of Texas

Keynote – Teddy Roosevelt – The First High-Tech President

Phoenix Ballroom

Clay Jenkinson, Writer, Historical Performer and Theodore Roosevelt Humanities Scholar

Theodore Roosevelt was an American statesman, author, explorer, soldier, naturalist, and reformer who served as the 26th President of the United States from 1901 to 1909. Widely regarded as the most dynamic president in history, his life story is nothing short of remarkable. Born frail and sickly, Roosevelt transformed himself into a rugged man of adventure by sheer force of will. He was also a serious intellectual who frequently read a book a day and authored 35 books and 150,000 letters. He was arguably the best prepared president in American history. But few realize that he was also the first “high-tech” president as he brought the American people, sometimes kicking and screaming, into the twentieth century. Clay Jenkinson brings Teddy to life with such authenticity that viewers may forget that he is not actually standing in front of them. The audience will have the opportunity to ask Mr. Roosevelt questions on any subject, an experience that gives a new appreciation of history and a president who was truly larger than life. Prepare to be inspired!

Networking Break

Phoenix Ballroom South and Lobby

Concurrent Sessions

Leading Modern Development Teams

Austin

As technology continues to evolve at an ever-increasing speed, modern development teams need to work both harder and smarter. Gone are the days of sitting in a room discussing requirements, it is now crucial for teams to employ creative avenues for first-hand observation and user feedback, including shadowing staff, creating focus groups, soft launches, and advanced development practices designed to create an iterative feedback loop. This session will cover both Agile Development and Human-Centered Design as frameworks that develop solutions to problems by involving the human perspective in all steps of the process.

William A. (Butch) Grote Jr., Chief Information Officer, Department of Agriculture, State of Texas

Raj Polikepati, Director of Development, Texas NIC

Blockchain 101

deWitt

Blockchain is being called the next big transformational technology in government. What is blockchain? In a nutshell, it’s an incorruptible and transparent ledger of digital transactions. Examples include identity management, contract management, financial services, licensing, electronic voting and much more. There is a lot to like. This session introduces this fast-emerging technology, why it is particularly suited to government applications and how to get started.

Mighael Botha, Chief Technology Officer North America, Software AG

Eduardo Marquis, Application Development Manager, Department of Information Resources, State of Texas

View Marquis Presentation Here

Bijal Rock, Director, Public Sector Digital, PwC

Optimize Your Customer Journey - New Trends for Contact Centers

deZavala

Contact Center technologies are exploding! Elevate your contact center, drive better business results and meet customers’ growing expectations by adopting innovative technologies. This session will cover all the latest trends including: Automated Chatbots, Artificial Intelligence, Robotic Process Automation, Dynamic Call Centers, Interactive Voice Response, Natural Voice Recognition, and Cloud Based Contact Centers (CCaS).

Leslie Maltby, Manager, Customer Experience Practice Public Sector, Verizon

Jonathan O’Quinn, Deputy Chief Information Officer, Department of Motor Vehicles, IT Services Division, State of Texas

Michael Vozas, Collaboration Leader, US Public Sector, Amazon Web Services

Ransomware – Are You Prepared?

Robertson

As successful ransomware campaigns have gained publicity, government organizations are more aware than ever that they need to be more careful, and they need to improve their backup and restoration processes to be able to respond. When you can quickly recover from the data loss associated with a traditional ransomware attack, you are less likely to pay the ransom. As a result, ransomware attackers have now begun to change their tactics. This session will provide you with an overview of the latest attack techniques and how to defend against them.

Andy Bennett, Deputy CISO, Information Security Governance, State of Texas

Aaron Blackstone, Chief Information Security Officer, Homeland Security and Services, Department of Public Safety, State of Texas

Robert Myles, Director, Business Development, State and Local Government West, RSA, the Security Division of Dell

The Digital Workplace – Tools for Collaboration

Dovers

Digital technology is reinventing the overall work experience for all levels of employees. Rapid advances in mobile technology and real-time collaboration are helping workers get more done in more places. The possibilities of the new digital workspace are endless, but it takes a detailed plan and the right tools to achieve a more productive and more secure workforce. This session will share best practices on collaborative tools that enable your workforce to connect and communicate effortlessly to engage your employees no matter where they are located.

Carlos Augusto, Senior Manager, Oracle Corporation

Lawrence C. Lee, Vice President, Incubation & Strategy, Research & Product Development, Xerox Corporation

Lunch

Phoenix Ballroom

Featured Speaker: Improv for Leaders: Performing with Agility and Courage

Phoenix Ballroom

Michael Burns, Artistic Director and Mopco Founder, Koppett

We are all improvising all the time. None of us wakes up to find a script for the day sitting on our bedside table. We must figure out how to respond, connect, make choices as we go along. As the world moves faster and becomes less predictable, this ability becomes harder, and good improv skills become more important to maximizing your strategic impact. Through improv you can:

Figure out how in this dynamic keynote session!

View Presentation Here

Networking Break

Phoenix Ballroom South and Lobby

Concurrent Sessions

The Collaborative Workplace - Trends for Your Physical Environment

Austin

The value of effective collaboration has become increasingly critical for organizational performance and agility, in fostering creativity, innovation and better teamwork, and in attracting a multi-generational workforce. Along with technical and managerial strategies, the workspace spatial environment has a significant impact on collaboration and interactive behavior at work. This session features case studies from government and industry who have redesigned their workspace and will provide best practices and “do’s and don’ts” from their lessons learned.

Allan Martin, Director, Information Technology Services, Department of Information Resources, State of Texas

Subhash Vanga, Vice President, Cloud Innovation, Austin Cloud Solution Hub, Oracle

Jason Verette, ITPS Manager, Department of Information Resources, State of Texas

Crisis Management and Incident Response

Dovers

Somewhere nearby is a crisis or disaster waiting to happen. It might be nature’s wrath, a cyberattack, sudden social upheaval, or a mass murderer, and Texas has had more than their fair share. Whatever it may be, decisions and responses need to be made at lightning speed to save lives, time and reputations. This is possible only to the degree that incident response plans are in place and technology is keeping people connected and collaborating no matter what the circumstances. This session looks at lessons learned from recent disasters.

Tanya B. Acevedo, Chief Information Officer, Houston Airport System/Technology Division

Ely Reyes, Assistant Chief of Police, North Patrol Bureau, Communications Center, Austin Police Department

Mobile App Showcase

deZavala

It’s now the norm, residents of Texas are interacting with their state and local governments through their mobile device. Engaging them with an exceptional user experience is paramount in delivering exceptional customer service. During this fast-paced session, you will see the latest, greatest and most innovative mobile apps being deployed in state and local government in Texas.

Moderator: George Rios, Director of Information Technology, Texas Parks and Wildlife Department, Texas State University

Dawn Ford, General Manager Public Sector, Xerox Corporation

Mike Jones, Application Development Team Lead, Texas Lottery Commission

Jamie McClanahan, IT Chief of Business Development, Parks and Wildlife Department, Texas State University

Adam J. Ward, Technology Services Director, Bell County

Smarter Communities and IOT

deWitt

It’s clear that smart technologies and IoT are the future of our communities. The positive economic impact and the widespread benefit to citizens or regionally implemented collaborative solutions makes taking on these solutions imperative. But how can government prepare for billions – soon to be trillions – of sensors and devices connected to one another that will transform our society? The session explores some innovative “Smart Applications” currently being implemented as well as what’s on the horizon, how to cope with what’s coming, and most importantly, how to secure it all.

Chip Swisher, Director of Business Development, CenturyLink

Sponsor Briefing (Industry Sponsors Only)

Phoenix Ballroom

Break

Featured Speaker – Legislative Update

Phoenix Ballroom

Stacey Napier, Executive Director, Department of Information Resources, State of Texas

Networking Reception

Phoenix Ballroom South and Lobby

Network with your colleagues and discuss technology solutions with the event sponsors.

Registration and Morning Refreshments

Phoenix Ballroom South and Lobby

Keynote – How to Shake Things Up and Live to Tell the Tale

Phoenix Ballroom

Teri Takai, Executive Director, Center for Digital Government, and Former CIO of U.S. Department of Defense, State of California and State of Michigan (@teritakai)

Teri Takai is one of the most respected and influential government IT leaders in the country. Teri is most well-known for her public-sector roles, starting in budget-torn Michigan where she led the state to the #1 ranking in the Digital States Survey four years in a row. Never one to back down from a challenge, she next accepted a plea from Governor Schwarzenegger to put California’s struggling technology efforts back on track. And if that wasn’t enough, Teri next took on the job of heading up the largest IT budget in the world, a budget matched only by the scope of DOD’s problems and complexities. Now she leads one of the nation’s premier digital government think tanks. In each locale, she has been tasked with driving disruptive change. In this captivating session, Teri shares her extraordinary experiences, lessons learned and candid advice.

Networking Break

Phoenix Ballroom South and Lobby

Featured Speaker - State of Security in Texas

Phoenix Ballroom

Todd Kimbriel, State Chief Information Officer & Executive Deputy Director, Department of Information Resources, State of Texas

Featured Speaker - Getting into the Mind of a Cybercriminal

Phoenix Ballroom

Etay Maor, Executive Security Advisor, IBM Security

We read about hacks and breaches on a daily basis - attacks conducted by cybercriminals that result in millions of compromised credentials, loss of millions of dollars or denial of service attacks that can almost bring the internet to a halt. But how do these underground groups conduct these attacks, where do they communicate and coordinate and what products and services do they buy and sell? In this session we will dive into the world of organized cybercrime and get into the mind of a cybercriminal. We will learn basic hacking techniques, see how easy it is to gain information on a target, and visit underground and dark web websites. This discussion will include the importance of "cyber drills" and how to train teams across the enterprise to identify and respond to the bad guys.

Best of Texas Awards Ceremony and Reception

Phoenix Ballroom

End of Program

Conference times, agenda and speakers are subject to change.