Registration and Morning Refreshments

Grand Ballroom Foyer

Welcoming Remarks

Grand Ballroom AB

Curtis Wood, Secretary, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Keynote

Grand Ballroom AB

What’s Your Story?

Kelly Swanson, Strategic Narrative Specialist (@motivationspkr)

IT is an adventure. Or should be! Every project is a journey, and we need to be better at promoting what we’re doing and how much we’re accomplishing. It’s important to be able to paint a picture that resonates. Data alone is not enough anymore. It’s already over-used, mis-used, abused and fake-newsed. The key is wrapping your data in a way that makes people care. You need the secret ingredient that is probably missing from presentations, pitches, speeches and any situation where you are trying to get buy-in. In this mind-expanding session, you will find out how to go from manipulating to motivating, from communicating to connecting, from telling people what to do to making them want to do it. Learn from the master!

Networking Break

Grand Ballroom Foyer

Concurrent Sessions

Securing the Commonwealth – A Framework for Success

Grand Ballroom C

There is no hotter topic right now than cybersecurity. And it goes without saying that no government should stand alone in cyber conflicts. There is strength in numbers. This session will examine how to create an effective cybersecurity framework for your organization and what resources are available to help you achieve your security goals.

Marianne Bailey, Cybersecurity Advanced Solutions Leader, Guidehouse

Julian Martin, Vice President, Business Development, Mimecast

John Merto, Chief Information Security Officer, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

AI and Government

Grand Ballroom D

Artificial intelligence is one of the most talked about technologies both inside and outside of government. From chatbots to predictive analytics, AI is rapidly embedding itself into governments across the globe. As with any new technology, there are more questions than answers, especially when we consider AI’s ultimate impact on government agencies and their workforces. This session dives into the latest advances in AI and what they might mean to your organization now and in the future.

Tiffany Ingram, Senior Managing Consultant, Cognitive Solutions Practice, IBM

Jennifer Robinson, Director of Local Government Solutions, SAS (@JenBRobinson)

Residents and Citizens Unite

Grand Ballroom E

People don’t expect the public sector to be just like Uber or Lyft, but they are accustomed to a certain level of ease when it comes to buying and receiving goods and services – typically, through a click of a button on their smartphone. In this fast-paced world and a soaring demand to be customer-centric, how does government keep up? This session dives into why standing still isn’t an option and why it’s critical to drive forward with innovative citizen experience strategies in mind.

Howard Dryver, Vice President of Strategy, Government Solutions, CGI

Bryan Hirsch, Chief Digital Officer, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Tom Yeatts, Chief Technology Officer, State and Local Government, Education, ServiceNow

Project Planning/IT Governance

Commonwealth Ballroom C

Which is right for you – agile or classic or hybrid or something else? The answer: It depends. There are a variety of dynamics that drive project management approaches, including: cloud, artificial intelligence, analytics, data visualization, IoT, resources, recruitment, etc. It’s not necessarily “one size fits all”. This session explores those factors and takes a look at some project management best practices.

Moderator: Curtis Wood, Secretary, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Kevin Ennis, Director of Capital Planning, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Jordan Harris, Program Manager, State-wide Business Transformation Program, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Patricia S. Wada, Program Management Team, Child Support COMETS HD, Department of Revenue, Commonwealth of Massachusetts

Business Continuity and the Cloud

Commonwealth Ballroom B

A successful cloud journey requires well-thought-out infrastructure and smart governance every step of the way. Decisions include dealing with processes, monitoring, security, data management, contracting, scalability, service levels and more. But have you considered the implications of your Business Continuity strategy based on your cloud solution, whether it is a hybrid, on-prem, or a SAAS approach? This session outlines the most critical factors to consider to ensure your systems are protected.

William Cole, Interim Chief Technology Officer, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Tony Cossa, Director, Product Strategy for Cloud Infrastructure, Global Public Sector, Oracle

Danielle Ondrick, Enterprise Architect, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Intelligent Customer Engagement

Commonwealth Ballroom A

Governments across the word are transforming the citizen experience. This session will feature a case study of how Health and Human Services agencies are working with journey maps to transform how a citizen navigates through the complex process to access federal and state benefits and services. See how cloud and AI enabled applications, featuring a human-centric design with digital self-service options, omni-channel experiences, and robotic process automation can improve citizen engagement and services. Potential outcomes include more cost effective use of federal and state funding; data-driven decision making; improvements in employee satisfaction; and enhanced ability to achieve population and wellness objectives as citizens are more empowered to engage with the programs, services, and benefits available to them.

Mike Vozas, Collaboration Leader, Worldwide Public Sector, Amazon Web Services

Lunch

Grand Ballroom AB

Massachusetts Excellence in Technology Awards

Grand Ballroom AB

Applaud the winners of the Excellence in Technology Awards. This awards program honors outstanding achievements and recognizes innovative technology initiatives in the public sector throughout the Commonwealth of Massachusetts.

Featured Speaker

Grand Ballroom AB

Collateral Change: Finding Balance in Our Digitally Evolving World

Michael Hakkarinen, Instructional Technology Specialist, Utah Education Network (@edtechakk)

Is there any doubt that this is the Age of Disruption? Technology is rending the fabric of society as we know it, driving historic levels of transformative change and mindboggling opportunities. But what are the consequences of this disruption on the lives of everyday citizens? The ramifications run deep, and it’s time to shift our focus from the technology to the resulting “collateral change” in human behavior. We’ve long passed some serious tipping points. This provocative session explores new communication paradigms, runaway device infatuation, generation gaps, radical education, future game-changers and creative ways to engage the “new citizen.”

FirstNet Fireside Chat

Grand Ballroom AB

Dr. Cedric Alexander, Author, CNN Contributor on Public Safety, Former Chief of Police

Public safety is undergoing a significant transformation and technology is at the heart of it. The transformation affects all areas of government, from education to transportation to frontline public safety. This session explores the intersection between public safety ecosystems and the technology revolution that is here today.

Networking Break

Grand Ballroom Foyer

Concurrent Sessions

Building the Human Firewall

Grand Ballroom C

Cybersecurity continues to be top of mind for all levels of government, but should the responsibility sit on your CISO’s shoulders? Employees have the power to harm or to help and it’s important that standards are in place so that everyone knows what’s expected of them. This session covers current trends in cybersecurity training and awareness and looks at how to communicate risk so that everyone listens.

Moderator: Paul Shiff, Vice President, HUB Tech

James Canavan, Secretariat Human Resource Director, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Gary Foster, Chief Information Officer, Department of Transportation, Commonwealth of Massachusetts

Greg McCarthy, Chief Information Security Officer, Department of Innovation and Technology, City of Boston

5G & Connected Communities

Grand Ballroom D

Each new generation of wireless technology has brought faster, more robust cellular and internet connections, driven by an ever-expanding number of digital devices and ever-demanding users. The fifth generation of wireless network technology will be a game-changer that goes far beyond providing users with faster uploads, smoother video and quicker browsing. It will usher in a new era of smart communities by connecting all manner of robotics, vehicles and sensor-equipped infrastructure. And the wait is almost over! This session explores how 5G will impact the way we live, work and play.

Danny Johnson, Director, Global Marketing, Verizon (@dannyjohnson71)

Collaborative Communications

Grand Ballroom E

You must communicate to collaborate! And that can be a tall order with too-busy colleagues, remote employees and virtual teams. Technology makes it so much easier to share ideas, streamline workflows, track progress and communicate in general. This session features some of the most popular technologies and approaches to help teams work together more effectively and enjoyably including video-conferencing, webinars, and more!

Lee Cappola, Secretariat Chief Information Officer, Executive Office of Energy and Environmental Affairs, Commonwealth of Massachusetts

Greg Martin, Director of Unified Communications, Executive Office of Health and Human Services, Commonwealth of Massachusetts

Brad Steele, Senior Director of Unified Communications, Executive Office of Technology Services and Security, Commonwealth of Massachusetts and President of the National Association of State Technology Directors

Navigating the Technology Procurement Process

Commonwealth Ballroom C

A critical component of successful technology projects is procuring the right hardware, software, and /or services. The process can be long and complex. This panel discussion will outline all of the procurement paths available for technology projects, the key stakeholders involved in the process, and present best practices.

Tim Kennedy, Senior Manager, Strategic Sourcing Services, Operational Services Division, Commonwealth of Massachusetts

Liz Rooney, Director of Contract Management, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Mark Till, Procurement Analyst, Office of The Inspector General, Commonwealth of Massachusetts

State/Municipal Collaboration Roundtable

Commonwealth Ballroom B

This informal session is for the Summit’s local government and education attendees, along with selected state officials. It provides an informal and dynamic forum to discuss strategies for cross-boundary and cross-sector collaboration, shared services and shared procurement.

Hosted by Mike Hamel, Director, Office of Municipal & School Technology, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Sponsor Briefing

Grand Ballroom AB

(Industry sponsors only) Hosted by Curtis Wood, Secretary, Executive Office of Technology Services and Security, Commonwealth of Massachusetts

Networking Reception

Grand Ballroom Foyer

Network with your colleagues and discuss technology solutions with the event exhibitors.

Registration and Morning Refreshments

Grand Ballroom Foyer

Opening Remarks

Grand Ballroom AB

David J. Elges, Chief Information Officer, Department of Innovation & Technology, City of Boston

Featured Speaker

Grand Ballroom AB

Fighting Cyber Crime – An Inside View

Hayley Cohen, X-Force Command, Executive Advisory, IBM Security

We read about hacks and breaches everyday – attacks conducted by cybercriminals that result in millions of compromised credentials, loss of millions of dollars or denial of service attacks that can almost bring the internet to a halt. But how do these underground groups conduct these attacks, where do they communicate and coordinate and what products and services do they buy and sell? In this session, we will dive into the world of organized cybercrime and get into the mind of a cybercriminal. We will learn basic hacking techniques, see how easy it is to gain information on a target, and visit underground and dark web websites. This discussion will include the importance of "cyber drills" and how to train teams across the enterprise to identify and respond to the bad guys.

Networking Break

Grand Ballroom Foyer

Featured Speaker

Grand Ballroom AB

Future Ready! The Playbook for 2020 & Beyond

Morgan Wright, Senior Fellow, Center for Digital Government

The magnitude and speed of technological, economic and societal change is accelerating at an exponential pace. Your primary challenge is to anticipate the future – and then build it, being careful to optimize the upside while minimizing the effects of the shocks and stresses. Public leaders need more than just a new way of thinking – but a new way of executing supported by the right technological and cultural foundation. Future Ready focuses on what matters and why, what potential issues should be on your radar and the adaptive, actionable takeaways that you can work on today to prepare for 2020 and beyond, including:

View FutureReady Presentation Here

End of Conference

Conference times, agenda, and speakers are subject to change.