Registration and Continental Breakfast

Welcome and Introductions

Phil Bertolini, Senior Vice President, Center for Digital Government

Nick Lucius, Chief Technology Officer, City of Chicago, IL

Tom Lynch, Chief Information Officer, Cook County, IL

Teri Takai, Senior Vice President, Center for Digital Government

Cyber is Still the CIO’s Top Priority – What Actions Are Working Best?

In this session, we will identify how CIOs are attacking their top priority in an ever-changing environment. Legacy systems must be accounted for, cutting edge tools appropriately identified and applied, critical partnerships created and organizational resilience established. Participants will share battle-tested tactics, concrete steps and lessons learned to keep government secure and citizens safe.

Moderator: Teri Takai, Senior Vice President, Center for Digital Government

Vanetta Pledger, Chief Information Officer, City of Alexandria, VA

Rami Zakaria, Chief Information Officer, Sacramento County, CA

William Zielinski, Chief Information Officer, City of Dallas, TX

Break

Solving the People Puzzle

Having the right people in the right positions doing the most valuable work continues to be a challenge for local governments. As both constituent and employee expectations evolve, the traditional focus on full-time public employees may not provide all the necessary pieces. This session will explore how organizations are solving the resource puzzle with a combination of employees, contractors and managed service providers to get the important work done.

Moderator: Phil Bertolini, Senior Vice President, Center for Digital Government

Jonathan Feldman, Chief Information Officer, Wake County, NC

Nick Lucius, Chief Technology Officer, City of Chicago, IL

Rita Reynolds, Chief Information Officer, National Associate of Counties

Lunch

Being Intelligent about Artificial Intelligence

Artificial intelligence (AI) is rapidly transforming all aspects of our lives – and local government is no exception. Expectations are high, the possibilities great, but the path forward is uncertain. In this session, we will talk about the AI elephant in the room and share what we are doing to prepare our infrastructure, data and organizations for the future.

Moderator: Teri Takai, Senior Vice President, Center for Digital Government

Tom Lynch, Chief Information Officer, Cook County, IL

Richard McHattie, Chief Information Officer, Maricopa County, AZ

Peter Wallace, Chief Information Officer, City of Virginia Beach, VA

Break

Are You Sure You Are Focused on What Matters Most? – Group Discussion

The list for government CIOs keeps getting longer and many items are competing to be on top. How do you know if you are spending your effort on the most important thing? This session will identify issues and opportunities participants are actively focused on and provide an opportunity to ask questions and get answers from peers who understand what it takes to be successful.

Moderators

Phil Bertolini, Senior Vice President, Center for Digital Government

Teri Takai, Senior Vice President, Center for Digital Government

Day One Wrap-Up | CIOs Off the Record – Group Discussion

It is important to reflect on the great ideas of the day and offer the opportunity for further discussion. What will need further clarification or explanation? What questions will remain to be answered? In addition to wrapping up day one, this session provides the opportunity for each participant to ask for advice, help or simply enjoy encouragement from a peer group who understands the challenges faced by a large local government CIO.

Moderators

Phil Bertolini, Senior Vice President, Center for Digital Government

Teri Takai, Senior Vice President, Center for Digital Government

Break until Dinner

Meet in the Lobby

Meet in the lobby of The Westin to walk to dinner. The restaurant is .3 mile from the hotel.

Leave for Dinner

Dinner at Francesca’s on Chestnut

200 E Chestnut Street

Chicago, IL 60611

Continental Breakfast

The Customer Experience: Making the Complex Look Easy

Improving customer experience continues to rise in priority for CIOs and promising new technologies to aid in that arrive almost every day. Mobile first, customization and personalization are the watchwords, and the way government can make complex interactions appear simple. In this session, we will identify current best practices and the emerging technologies CIOs are thinking about and watching closely as they work to surprise and delight both their internal and external customers.

Moderator: Phil Bertolini, Senior Vice President, Center for Digital Government

Rod Davenport, Chief Information Officer, Oakland County, MI

Lea Eriksen, Chief Information Officer, City of Long Beach, CA

Archie Satchell, Chief information Officer, Palm Beach County, FL

Break

What Needs to be Talked About Next? – Group Discussion

We will cover incredible ground together. What are the issues that rank high in the minds of the CIO that we didn’t cover? Did you engage on your priority topic? This final session will be a brainstorming effort to capture those important issues, challenges and opportunities that CIOs want to hear more about.

Moderators

Phil Bertolini, Senior Vice President, Center for Digital Government

Teri Takai, Senior Vice President, Center for Digital Government

Closing Comments

Large City/County CIO Summit 2024 Adjourns