Name: Iowa Digital Government Summit 2022 - LIVE!
Start: 2022-08-18T08:00
Location: Holiday Inn Des Moines - Airport

Overview

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. We hope you were able to join us for a powerful series of sessions that provided inspiration, participation, education, and thought-provocation!

A message from our Keynote Speaker

For last year’s second annual Iowa Digital Government Summit we gathered virtually. The Summit was a great success, and we look forward to gathering in person this year to explore challenges and solutions. Please join us!

- Matt Behrens, Chief Information Officer, State of Iowa

Speakers

Matt Behrens

Chief Information Officer, State of Iowa

Mary Kelly, PhD

Former Commander, US Navy

Mary Kelly is a graduate of the United States Naval Academy and spent over twenty years on active duty in intelligence and logistics. She retired from the Navy as a commander. She has master’s degrees in history and economics, and a PhD in economics. Mary has more than twenty years combined teaching experience at the Naval Academy, Air Force Academy, and Hawaii Pacific University. She has extensive experience in business coaching, management, economics, government, organizational leadership, communication, organizational growth, teamwork, strategic planning, human resources, customer service, time management, and project development. Mary has written thirteen books on leadership, productivity, business planning, and personal finance to help people and organizations at all levels. Mary Kelly has published more than 500 articles and is a frequent guest on media programs. She was inducted into the Speaker Hall of Fame in 2020.

Lee Cockerell

Former Executive Vice President at Walt Disney World Resort

Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. As the Senior Operating Executive for ten years Lee led a team of 40,000 Cast Members and was responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping and entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations which supported the number one vacation destination in the world. One of Lee’s major and lasting legacies was the creation of Disney Great Leader Strategies which was used to train and develop the 7000 leaders at Walt Disney World. Lee has held various executive positions in the hospitality and entertainment business with Hilton Hotels for 8 years and the Marriott Corporation for 17 years before joining Disney in 1990 to open the Disneyland Paris project. Lee has served as Chairman of the Board of Heart of Florida United Way, the Board of Trustees for The Culinary Institute of America (CIA), and the board of the Production and Operations Management Society. In 2005, Governor Bush appointed Lee to the Governor’s Commission on Volunteerism and Public Service for the state of Florida, and he served as Chairman of the Board. Lee has written multiple books and numerous articles. He regularly delivers leadership and service excellence workshops and consults for organizations around the world as well as for the Disney Institute.

Steve Campagna

Bureau Chief IT Application Development for the Department of Human Services, State of Iowa.

Steve manages five technical teams and two large re-write projects that support multiple business areas within DHS. Steve and his team’s main goal is to achieve a genuine customer user experience that makes it easy for our citizens to not only have a great experience when interacting with DHS Applications but and more importantly achieve the outcomes/success they are seeking.
Through his journey with DHS, Steve started on the business side before joining the technical team as a developer and eventually advancing to IT manager. Within the last year, he has focused on a Human Centric Design approach for the New Rent Reimbursement program with a look to expanding into the design of multiple applications.
Steve is a board game enthusiast and enjoys cycling. He is a newbie cyclist!!

Otto Doll

Senior Fellow, Center for Digital Government

As the Minneapolis CIO for seven-plus years, Otto Doll was responsible for all city IT services. He also served as South Dakota’s CIO for 15 years with responsibility for all state government computing, telecommunications, radio and public broadcasting. While with IT research firms, Otto has advised Fortune 1000, federal, state and local government CIOs on information technology assessment and alignment to business needs. He has served as a director with the United States General Services Administration, developing information technology strategic plans and oversight policy.
Otto received his computer science degree from Virginia Tech and is a senior executive fellow of the Kennedy School of Government, Harvard University. He is a past president of NASCIO – a national organization of state CIOs. He also is a past president of the Metropolitan Information Exchange (MIX) – a national organization of city and county CIOs. Otto was named to Government Technology's 2004 Top 25 Doers, Dreamers and Drivers.

Shane Dwyer

Chief Information Security Officer and Division Administrator Infrastructure and Security, State of Iowa

Shane Dwyer is the State of Iowa’s Chief Information Security Officer and is the principal executive for state-wide data-center services, hosting services, information security services, and networking services. Prior to his current role, Shane was the Chief Information Security Officer for the Wisconsin Department of Health Services; Senior Director for Information Security at Minnesota State University; and was an Operations Manager for the United States Air Force. Shane holds a Bachelors in Information Systems Security from American Military University and maintains the Certified Information Systems Security Professional, GIAC Security Leadership, and Certified Data Privacy Solutions Engineer certifications.

Carmen Easley

General Manager, NIC Iowa Division, Tyler Technologies

For 16 years, Carmen’s passion has been collaborating with state and local government to provide smart and connected solutions for government and citizens. She enjoys listening to her partners goals and applying Lean Six Sigma methodologies to analyze and optimize digital experiences and processes.

Andrea Henry

Iowa Department of Transportation, Director of Strategic Communications

Andrea has been the Director for Strategic Communications since 2013, managing a team of communication specialists to manage the Iowa DOT brand and create customer-centric engagement both internally and externally through the department’s social media channels, blog – Transportation Matters for Iowa, intranet and website – www.iowadot.gov. The DOT is currently implementing a Voice of the Customer initiative to aid in strengthening their brand, communication efforts, and redesign of their website, as well helping inform the need for operational improvements.

Doug Jacobson

Professor of Electrical and Computer Engineering, State of Iowa.

Doug is Director of the Iowa State University Center for Cybersecurity Innovation and Outreach and Professor of Electrical and Computer Engineering. He is the lead PI in the National Centers of Academic Excellence in Cybersecurity sponsored ReCIPE coalition which is focused on securing cyber-physical systems. Doug also created the Iowa Cyber Hub which is dedicated to increasing the cyber workforce in Iowa. Doug has given over 300 presentations in the area of computer security. He also created a computer security outreach program targeted at the general public, post-secondary students, and faculty.

Bryan Langley

Sr. Fellow, Center for Digital Government

Kathy Leggett

Policy advisor for Future Ready Iowa, Workforce Development, State of Iowa

Kathy Leggett has served since 2018 as the Future Ready Iowa Policy Advisor at Iowa Workforce Development. Future Ready Iowa is the state’s initiative to enhance Iowa’s workforce by having 70 percent of Iowans with education and training beyond high school by 2025. In her role, Kathy works with multiple state agencies and all across the state at a grassroots level, coordinating with leaders from business, education, workforce, and the community to align with a vision where every Iowa job is filled, and every worker is fulfilled. Kathy is experienced in statewide leadership, project management, collaboration, and advocacy work. Prior to her work at IWD, she was Director of the Center for Advocacy and Outreach at Blank Children's Hospital in Des Moines. Kathy has a bachelor’s degree and a master’s degree from the University of Northern Iowa and an MPA from Drake University.

Daniele Loffreda

Senior Advisor, Enterprise Solutions, Ciena

Daniele Loffreda is marketing lead for Ciena’s Virtualized Edge Solution State/Local Government and Education (SLED) and Healthcare in Ciena’s Solutions Development organization. In this role, he leads Ciena’s initiatives applying next-generation networking technologies to help these sectors deliver higher quality experiences to their constituents through disruptive technologies, optimized cloud strategies, virtualized infrastructure and improved data security.
Daniele has more than 25 years of experience helping customers leverage information, communications and technology solutions to provide greater value, streamline their operations and generate higher returns on network investments. In addition to his role at Ciena, Daniele has worked in pioneering roles at AT&T, Sprint and Fujitsu. He has presented at numerous industry conferences and published articles and posts on next-generation network connectivity as a critical foundation of enterprise transformation.

David McCurdy

Executive Government Advisor, Amazon Web Services

David McCurdy is an Executive Government Advisor at Amazon Web Services (AWS) guiding state and local government executives through strategy, policy, and governance challenges to help accelerate their cloud journey. David brings 20 years of experience transforming technology across government, healthcare, and telecommunications industries. Previously, David spent five years as Chief Technology Officer at the State of Colorado leading digital transformation and 10 years at Catholic Health Initiatives leading technology transformation.

Mary Mosiman, CPA

Deputy Director & Tax Management Administrator, Department of Revenue, State of Iowa

Mary Mosiman is a Deputy Director and the Tax Management Administrator in the Iowa Department of Revenue and has been serving in this role since March 2019. The Tax Management Division (TMD) is responsible for three business units in the Department; Operations, Compliance, and Collections. The Compliance unit administers all tax filings and tax payments, and verifies accuracy through examination or audit.
Previously Mary served as Iowa’s Auditor of State and as a Deputy in the Iowa Secretary of State’s office. She has 12 years of state government experience, primarily in audit and financial operations. Mary also has 10 years of serving in local government as the Story County Auditor.
Mary is a proud graduate of Iowa State University and is a Certified Public Accountant. She has participated in various community organizations and is very active in her Church.

Heather Nahas

Director of Marketing and Communications, State of Iowa

Cherice Ogg

Web Team Leader, Iowa Department of Transportation

Cherice Ogg leads the web team in the Office of Strategic Communications at the Iowa Department of Transportation (Iowa DOT). She and her team are responsible for managing Iowa DOT’s web presence, iowadot.gov, which includes more than 10,000 web pages. In addition to taking care of iowadot.gov, the web team designs user interfaces for web applications, websites, email templates, and other digital means of communicating with our internal and external customers. Ogg graduated from Iowa State University in 1996 and has been with the Iowa DOT for 22 years.

Debbie O’Leary

Division Administrator, Project Management Office of the Chief Information Officer, State of Iowa

Debbie O'Leary is an experienced manager, with over 25 years leading and supervising state employees in multiple senior management roles. Within the Office of the Chief Information Officer, she has served as the Division Administrator for both the Project Management and Agency Services Divisions since 2014. Prior to that, Debbie was the Manager of Business Operations for the IT Enterprise in the Department of Administrative Services (DAS) and also served as the Purchasing Director in DAS for 8 years. From 2000-2004, she served as Deputy Director/Division Director for the Information Technology Department. Debbie received a BA degree from the University of Iowa and the Certified Public Manager designation from Drake University.

Ross Sorensen

Distinguished Technologist, Chief Architect for Workplace Services, HP Inc.

Ross Sorensen is a Distinguished Technologist | Chief Architect for in the HP Personal System Workplace Services group. Ross is a technical specialist covering many areas of technology as well as being viewed as a leader within the technical community. Ross works directly with Microsoft, Intel, and Citrix to name a few on the emerging technologies and providing strategic and future insights into HP services.
Previously Ross served as the Professional Services Worldwide Lead, developing the services and deployment strategies for the organization including Windows 10 migration services, application compatibility, the development of the Windows 10 Assessment Service. Other roles, which Ross has driven have included the lead for Private Cloud solutions, Virtual Desktop Infrastructure, worldwide mobility lead, and Data Center Migration specialist.

Scott Vander Hart

State Data Administrator, State of Iowa

Scott has over 26 years experience in government operations, specifically in the areas of performance management, planning, policy analysis, and data analysis. Since starting with the State of Iowa in 1996, Scott has served in a variety of roles and positions within both the Department of Natural Resources and, more recently, the Department of Management. Scott has led many of the State's efforts to improve transparency and make data more accessible. He is responsible for the administration of the state's data portal and interactive ledger, and previously coordinated reporting on federal funds supporting Iowa's response and recovery efforts associated with the coronavirus pandemic. Scott's past work has been highlighted by the U.S. Government Accountability Office, and has received recognition from the U.S Public Interest Research Group, the U.S. Environmental Protection Agency, and the Council of State Governments. Scott has a Bachelor of Arts from the University of Northern Iowa in Cedar Falls, Iowa and a Master of Public Administration from Drake University in Des Moines, Iowa.

Anna Whipple

Chief Information Officer, City of Des Moines, State of Iowa

View Speakers

Agenda

Thursday, August 18
8:00 am Central	Registration and Morning Refreshments Iowa Ballroom Foyer
9:00 am Central	Opening Remarks Iowa Ballroom A Matt Behrens, Chief Information Officer, State of Iowa
9:10 am Central	Keynote – Master Your World! Iowa Ballroom A Leadership is a lot simpler when circumstances are easy. But we are not living in easy times. Global and local issues challenge us daily. Maintaining focus – and our teams’ focus – is a constant struggle. Regardless of our titles or positions, we need to find ways to inspire those around us to be supportive, communicative, and productive. To be at the top of your game requires accurately and actively assessing both strengths and blind spots. This timely keynote address, by renowned leadership coach and author Mary Kelly, provides actionable takeaways for mastering your world during extraordinary times. Mary Kelly, PhD, Former Commander, US Navy
10:10 am Central	Bits & Bytes - Cybersecurity Collaboration in Iowa: The Art of the Possible Iowa Ballroom A If the past few years have taught us anything, it is that when we connect and collaborate the possibilities are endless. This is especially true for cybersecurity. Many organizations are supporting a remote or hybrid workforce and citizens are increasingly reliant on digital devices for government interactions. The State of Iowa started the journey of combining cybersecurity and information technology infrastructure functions while actively promoting and fostering better digital citizenship across Iowa. The alignment promotes enhanced capabilities across State, Local, Tribal, and Territorial organizations in response to cyber threats. This session looks at the ways Iowa is working together to collaborate, build coalitions, and establish open communications to monitor and defend against foreign and domestic cyber threats. Shane Dwyer, Chief Information Security Officer and Division Administrator, Infrastructure and Security, State of Iowa
10:30 am Central	Networking Break Iowa Ballroom Foyer
11:00 am Central	Concurrent Sessions The Future of the Constituent Experience Iowa Ballroom B People are accustomed to a certain level of ease and convenience when it comes to buying goods and services – typically through a click of a button on their smartphones. In this fast-changing and diverse world, with soaring pressures to be customer-centric, how can government keep up and still manage to deliver with velocity and efficiency? This session deep dives the need to manage evolving expectations that will affect the future of government services, and what it takes to deliver these services to ensure all members of the community thrive into the future. Moderator: Dawn Connet, eGovernment Services Coordinator, State of Iowa Carmen Easley, General Manager, NIC Iowa Division, Tyler Technologies Steven Campagna, Division of Information Technology, Department of Health and Human Services, State of Iowa Andrea Henry, Director of Strategic Communications, Department of Transportation, State of Iowa Change is Inevitable for Government Iowa Ballroom C Governments have not always been known for their ability to change. The world shifted under our feet, and we had to change in a moment’s notice. Organizations and their leadership teams have been stretched to find new ways to use their current resources to do radically new things. This session will explore change and its effect on government organizations and their leaders. Moderator: Bryan Langley, Sr. Fellow, Center for Digital Government Mary Mosiman, CPA, Deputy Director & Tax Management Administrator, Department of Revenue, State of Iowa Ross Sorensen, Distinguished Technologist - Chief Architect for Workplace Services, HP Jess Flaherty, CPM, Local Government Program Manager, State of Iowa Effective Data Governance Iowa Ballroom D A successful data journey requires smart policies and strategies every step of the way. Governance provides the guardrails that keep us on the road. Policy decisions include dealing with processes, collection, retention, quality, security and more. This session identifies the most critical factors to consider when developing or redeveloping a data governance model. Moderator: Otto Doll, Sr. Fellow, Center for Digital Government David McCurdy, Executive Government Advisor, Amazon Web Services Scott Vander Hart, Iowa Department of Management, State of Iowa
12:00 pm Central	Lunch Iowa Ballroom A
1:00 pm Central	Concurrent Session Navigating the Cyberthreat Landscape Today and Tomorrow Iowa Ballroom B The cyber landscape is constantly shifting, and strategies and safeguards that were considered secure just a few years ago don’t cut it anymore. Devices continue to proliferate while users are also more distributed. Zero Trust and multi-factor is increasingly considered. The critical intersection of the endpoint and the user have created the need to provide training for everyone. This session explores the need for a strong security posture where innovation and compliance meet. Moderator: Otto Doll, Sr. Fellow, Center for Digital Government Daniele Loffreda, Senior Advisor, Enterprise Solutions, Ciena Doug Jacobson, Professor of Electrical and Computer Engineering, Iowa State University Shane Dwyer, Chief Information Security Officer and Division Administrator, Infrastructure and Security, State of Iowa The Paradox of the New Workforce Iowa Ballroom C Does your team have all the personnel and skills you could ever desire? Do you feel unequivocally sure that you can attract and retain the talent you need going forward? If you answered yes to both questions…well…no one will believe you! In the post-pandemic era, workforce issues rival cybersecurity as the #1 source of anxiety and lost sleep. But there’s hope! This session provokes thoughts, spurs ideas talent and develop organizational culture for years to come. Moderator: Bryan Langley, Sr. Fellow, Center for Digital Government Kathy Leggett, Policy advisor for Future Ready Iowa, Iowa Workforce Development DJ Sayles, Regional Sales Director, State, Local, and Education, Fortinet Executive Briefing Iowa Ballroom E (Industry sponsors only) Hosted by the Chief Information Officer Matt Behrens.
2:00 pm Central	Networking Break Iowa Ballroom Foyer
2:20 pm Central	General Session – The Disney Way – Can It Work in Government? Iowa Ballroom A Disney will soon celebrate its 100th anniversary. For a century, the name Disney has been synonymous with beloved customer experiences. This didn’t happen by accident, nor did it happen overnight. It took relentless cultivation and innovation. The result is that Disney has brand loyalty that is the envy of organizations throughout the world. What can we learn from the Disney Way? In this session, a renowned Disney expert helps us explore how governments can put some of these principles into practice for the benefit of our own customers. Featuring: Lee Cockerell, Former Executive Vice President at Walt Disney World Resort (via video) Moderator: Danni Chisick, National Conference Director, Government Technology Anna Whipple, Chief Information Officer, City of Des Moines, State of Iowa Cherice Ogg, Website Designer, Department of Transportation, State of Iowa Debbie O’Leary, Division Administrator, Project Management Office of the Chief Information Officer, State of Iowa
3:35 pm Central	Networking Reception Iowa Ballroom Foyer Network with your colleagues and discuss technology solutions with the event exhibitors. Conference times, agenda, and speakers are subject to change.