Registration, Morning Refreshments, and Exhibits

Welcome

Anne Margulies, Vice President and University Chief Information Officer

Keynote Presentation

Jessica Gelman, CEO, Kraft Analytics Group

Networking Break

Concurrent Sessions 1

Using the Training Portal for Large-Scope Faculty Development at the Harvard Medical School

What do you do when you have over 3,000 faculty across seven different hospitals in Boston and Cambridge and you wish to offer a faculty development program? Yes, we thought the same: face-to-face training sessions are not going to help us reach that target. Come to our session to learn about the journey the Harvard Medical School is embarking on to use the Training Portal to provide faculty development. We also don’t have a dedicated instructional designer, but we’ll share how we are looking to strengthen instructional design services.

Tamara Will, Web Application Support Associate

Vanessa Aller, Education Training Specialist

Both of Harvard Medical School

Dangerous Liaisons: Securing Active Directory at Harvard

Learn what it takes to protect Harvard University in the age of the data breach. We will be exploring a Harvard-wide, ITCRB-funded project related to information security, along with real-world examples of how our progress has helped protect America's oldest institution of higher learning.

Aidan McCarthy, Active Directory Architect

David Rowe, Active Directory Engineer

Joel Nentwich, Active Directory Engineer

All of Harvard University Information Technology

Implementing a Schema Across Business Units for Shared Documents of Record (DORs)

Schemas, taxonomies, content, strategy, and findability can be technology agnostic. A good schema should be transferable across platforms and content. Join us as we discuss how finding Documents Of Record like procedures, forms, policies, and publications at Harvard can become less of a mystery with plenty of planning and collaboration.

Donna Popky, Taxonomy Analyst/Content Coordinator, Harvard Business School

Eliza Brown, Senior Labor and Employee Policy Analyst, Office of Labor and Employee Relations

Erin Wise, Data Management Program Manager, Harvard Business School

Mary O’Neill Fowkes, Client Relationship/Portfolio Manager, Harvard University Information Technology

Shared IT Services Across the University – The HUIT Service Desk Collaborative Model

Hear first-hand perspectives from Harvard Chan School CIO, Deane Eastwood, HKS IT Director, Steve Duncan, and HKS IT Support Manager, Stephen Lau, on the decision-making process to opt into the HUIT Service Desk model, and the operational and strategic impacts that have resulted. Jason Obedzinski, Director of Client Services, Harvard Medical School, will represent a slightly different perspective by discussing some of HMS’s challenges to opting into the HUIT Service Desk at present time.

Moderator: Courtney Harwood, Director, IT Support & Strategy, Harvard University Information Technology

Deane Eastwood, Chief Information Officer, Harvard T.H. Chan School of Public Health

Jason Obedzinski, Director of Client Services, Harvard Medical School

Stephen Lau, IT Support Manager, Harvard Kennedy School

Steve Duncan, Director of Information Technology, Harvard Kennedy School

Asynchron-ish Learning: Leveraging Canvas at DCE, HKS and HSPH to Drive Engagement Online

Everyone knows that online education is flexible, affordable, and convenient. But what if it could be supportive and engaging, too? In this session, panelists will discuss how they flipped the script on asynchronous courses to create dynamic new programs for working professionals. With an emphasis on community-building, learning supports, and engagement, panelists will talk about how they leveraged synchronous elements in Canvas and other learning tools to transform the education experience.

Chrissy McKeon, Senior Instructional Technologist, Harvard Kennedy School

Kerry Foley, Manager of Course Design, Harvard University Division of Continuing Education

Sejal Vashi, Manager of Digital Learning, Harvard T.H. Chan School of Public Health

How We Really Use APIs

Over the last three years, HUIT’s Administrative Technology Services has created Person and Course APIs that are open to the Harvard community. How are people using these kinds of APIs? Are they getting a record only when it is needed? Are they storing all the data locally? Has the API simply replaced a file feed? How are updates received? In this talk, we will demo these APIs and explain some varying use cases.

Bruce Tikofsky, Manager of Enterprise Data Services

JaZahn Clevenger, Senior Developer

Tiffany Downing, Data Warehouse Architect, Reporting Lead

All of Harvard University Information Technology

What’s in the Box? Bridging the Gap Between Containers and Virtual Servers

What if your application could fit into a box and, each time you deployed, you only had to download a copy of that box? Interested in potential improvements to deployment models and cost reduction? We will demonstrate how to take a virtual workload and move it into a container service. We will also show why certain workloads just don’t work well inside containers. Cross the gap into containerization and leave behind the environment dependency nightmares.

Anthony Moulen, Director, Library Architecture and Engineering

David House, Software Engineer

Elliott Yates, Senior Software Engineer

All of Harvard University Information Technology

Ask a Coach with Harvard WIT+ Allies

Have you ever wished you could have 10 to 15 minutes of advice or conversation with an IT professional at Harvard – someone outside your immediate circle of co-workers? Based on its popularity last year, Harvard WIT+ Allies is bringing back the “Ask a Coach” drop-in session, which connects you with an IT coaching manager and peers from other parts of Harvard for fresh perspectives and to expand your network.

Deirdre Schreiber, Senior IT Academy Training Program Manager, Harvard University Information Technology

WIT+ Allies

FixIt Clinics – Celebrating Repair

Harvard has been the host of several FixIt Clinics in the past few years. These events bring coaches with varying expertise onto campus to help community members fix a variety of items, including electronics, clothing, and bikes. Learn about opportunities for those with IT expertise to get involved and the importance of fostering a culture of repair on Harvard’s campus.

Moderator: David Havelick, Sustainability Manager, Harvard University Office for Sustainability

Peter Mui, Founder of Fixit Clinic (www.fixitclinic.org)

Robert Gogan, Associate Manager, Recycling Services, Harvard Campus Services

Research Data Management and Compliance at Harvard

This panel will discuss current efforts taking place at Harvard to coordinate research data management across the schools, with collaboration between the Office of Vice Provost for Research, the Library, and Information Technology. The panelists will review the tools, resources, and services available throughout the data lifecycle – including supporting data management plans, data use agreements, electronic lab notebooks, data storage, security, analysis, and, finally, repositories for data sharing and archival. In this panel, we will also propose an integrated vision to facilitate managing of any dataset during the research cycle – even those with sensitive and large data – and eventually publishing them to make them available to others, as required by an increasing number of funders and journals. This integrated solution will facilitate compliance with responsible research data management, as well as being aligned with FAIR (Findable, Accessible, Interoperable, and Reusable) guiding principles.

Moderator: Simone Alpen, Associate Director, Harvard University Information Technology

Ara Tahmassian, University Chief Research Compliance Officer, Office of the President and Provost

Caroline Shamu, Assistant Professor of Biological Chemistry and Molecular Pharmacology; Scientific Director, Research Cores and Technology; Assistant Professor of Radiology; Director of ICCB Longwood Facility, Harvard Medical School and the Faculty of Arts and Science

Ceilyn Boyd, Research Data Program Manager, Harvard Library

Mercè Crosas, Research Data Officer, Office of the Vice Provost for Research and Chief Data Science and Technology Officer, Harvard Institute for Quantitative Social Science

Scott Yockel, Research Computing Officer, Faculty of Arts and Sciences

A Path Forward: New initiatives Improving Digital Accessibility at Harvard

Everyone has a role to play in making Harvard’s information accessible. Learn about the policies, practices, and services available at the University for improving digital accessibility. Find out what you can do to make the content and tools that your department buys and builds accessible to all users, and share your feedback and suggestions to staff working on accessibility efforts.

Alan Wolf, Managing Director of Academic Technology, Harvard University Information Technology

Bradley Abruzzi, University Attorney, Office of the General Counsel

Kenton Doyle, Director of Harvard Web Publishing, Harvard University Information Technology

Kyle Shachmut, Manager of Digital Accessibility, University Disability Services

Mildene Bradley, Senior Project Manager, Accessibility and Security Processes, Harvard University Information Technology

Achieve Quality and Efficiency by Leveraging Test Automation Frameworks

Wish you had more time to test? Wish there was an app for that? Learn how our automated testing frameworks can dramatically impact the quality and speed of delivery for the Salesforce and ServiceNow platforms. This joint presentation from DCE and HBS IT will show what is possible with automated frameworks. We will demo two approaches: one that leverages an automation framework built into an existing platform and the other that builds a custom automation framework around an existing platform.

David Ormerod, Quality Assurance Manager and Scrum Master, Harvard University Division of Continuing Education

Kathleen Clancy, IT Quality Assurance Analyst, Harvard University Division of Continuing Education

Margaret Swanton, Quality Assurance Analyst, Harvard University Division of Continuing Education

Poornima Sanivada, Senior Software Quality Assurance Engineer, Harvard Business School

Sukeshi Shah, Director Quality Assurance, Harvard Business School

Cognitive Collaboration: Using Artificial Intelligence to Improve Collaboration (Exhibitor Session)

Cognitive collaboration brings artificial intelligence and machine learning tools into the workplace with contextual insights to enable more relevant communications and less technology friction. This approach will enable a fundamental shift in how people work together and leverage technology to foster human relationships, build better customer experiences, and, ultimately, achieve team goals faster. In this session, we will explore how you can utilize artificial intelligence in collaboration tools to enhance web collaboration and video interactions.

Scott Lawrence, Collaboration Specialist, Cisco

The Modern Workspace: Wired and Wireless AV Collaboration (Exhibitor Session)

This session will discuss the changes and considerations for collaboration rooms and infrastructure, as well as give you the tools needed to handle the challenges when designing and installing these modern spaces. Discussions will include video over twisted pair, HDBaseT, HDMI signals, USB, and USB device management. In addition, focus will be placed on recording and streaming to remote locations, as well as the new world of AV-over-IP infrastructure.

Adam Zonis, Education Technology Manager, Extron

Lunch and Exhibits

Bag lunches include a sandwich, chef’s choice salad, apple, chips, chocolate chip cookie, soda or water. Sandwich options are:

Entrée salad bags include a salad, multigrain chips, gluten-free brownie, soda or water. Salad options are:

Concurrent Sessions 2

Diversity and Tech in Higher Education

The lack of diversity in technology produces major disparities in economic opportunity and impoverishes the talent pool for innovation. However, tech also offers the tools that power innovative solutions for higher education and beyond. Can organizational interventions address the challenges that women and people of color face over the length of their tech and IT careers? Our panelists will explore what works to level the playing field in tech and discuss the importance of prioritizing D&I at Harvard.

Moderator: Anisha Asundi, Research Fellow, Gender Specialist, Women and Public Policy Program, Harvard Kennedy School

Alexis Stokes, Director of Diversity, Inclusion, and Belonging, John A. Paulson School of Engineering and Applied Sciences

Donna Tremonte, IT Service Delivery Lead, Harvard Kennedy School

Jainaba Seckan, Project Manager, Office of the President and Provost

Siri Chilazi, Research Fellow, Women and Public Policy Program, Harvard Kennedy School

Faculty Folklore: Deconstructing Myths and Legends

IT professionals at Harvard support a unique community of scholars in their teaching, learning, and research efforts, and our experts are ready to answer your questions about working with faculty at Harvard. If you’ve ever wondered . . .

. . . then we hope you’ll join us for this interactive panel discussion!

Moderator: Annie Rota, Director of Academic Technology for the Faculty of Arts and Sciences, Harvard University Information Technology

Jennifer Ivers, Associate Dean for Faculty Affairs, Harvard T.H. Chan School of Public Health

Jennifer Ponting, Director of Pre-Award Services, Office of Sponsored Programs

Kiernan Mathews, Executive Director, COACHE (Collaborative on Academic Careers in Higher Education), Harvard Graduate School of Education

Robbin Chapman, Associate Dean for Diversity, Inclusion, and Belonging, Harvard Kennedy School

Building a Student Ed Tech Community at Harvard: HILT’s New University-Wide Initiative

In fall 2018, HILT launched a new initiative to create a University-wide community of student innovators in education. After collecting and analyzing rigorous data, HILT convened a working group to design a new model for convening and supporting student innovation. Join us to hear data and outcome measurements from four funding cycles and how this informs HILT’s future plans for the initiative.

Jaime Goldstein, Director of Strategic Projects and Innovation Grants, Harvard Initiative for Learning and Teaching

Effortlessly Build LTI Apps with DCE’s Canvas Library

Live: in minutes, we re-build our swipe-in attendance app from scratch. Using our project set-up wizard and Canvas library (that handles LTI, API, and auth), we create this React + Node.js app and integrate it with Canvas. Now, it’s easy to turn your EdTech ideas into real apps.

Gabriel Abrams, Senior Software Engineer

Natalie Mona Matthews, Software Engineer

Both of the Harvard University Division of Continuing Education

Harvard Link

Harvard Link is a dashboard for members of the Harvard community, beginning with faculty, that aggregates data from across Harvard, such as from faculty websites, Canvas, and my.harvard, to provide users with personalized recommendations to connect with colleagues, courses, organizations, events, and more. Users can also use keywords to search across the data. In addition, Link provides users with a custom set of useful Harvard weblinks specific to their Harvard affiliations, allowing Link to serve as a single point of entry into all of a user’s Harvard resources. Visit Link at link.harvard.edu.

Dustin Tingley, Deputy Vice Provost for Advances in Learning and Professor of Government, Harvard University

Getting the Smith Campus Center Up and Running

It took a “technology village” to get the new Smith Campus Center up and running. From the Welcome Wall to room booking, building management, and next-generation networking, this presentation will look at the various technology solutions in place at the SCC and what it took to implement them. We’ll also discuss lessons learned and implications for other building projects, such as Allston and Lowell House.

Jerry Larivee, Associate Director of Application Services, Harvard University Information Technology

Julie Crites, Director of Common Spaces, Harvard Campus Services

Mark Bond, Senior Project Manager, Harvard University Information Technology

Patricia Boyle-McKenna, Director of Application Services, Harvard University Information Technology

Scott Aldort, Senior Application Systems Engineer, Harvard University Information Technology

ITSM: Serve, Support, and Lead

As technology experts and professionals, we are privileged providers: we sit on the expert side of a divide which separates customers from understanding and building tools that enable them to do their work. ITSM practices bridge the divide by connecting us to our customers with knowledge, language, and processes. In this three-part presentation, we will give an overview of the power of the ITSM framework to transform IT, with real-life examples and helpful hints.

Anne Rookey, Senior Project Manager, Harvard Medical School

Myra Hope Eskridge, Director, Information Technology Service Management, Harvard Business School

Spatial (and Geospatial) Visualization with PIXI.js and Deck.gl

The technologies behind web mapping applications can also be applied to other information visualization problems. We will survey the strengths of different JavaScript libraries in this area, and then zoom in on two options, PIXI.js and Deck.gl, and summarize what we have learned while building two tools – HiGlass and Vitessce.

Chuck McCallum, Visualization Software Developer, Harvard Medical School

Wireless at Harvard

Join us for a discussion of recent improvements to HUIT-managed wireless networking services, upcoming changes to address continuing areas of concern, and the longer-term vision of improving coverage and simplifying experience of getting online.

David LaPorte, Director, IT Infrastructure Strategy

John Reardon, Director of Campus Network Services

Both of Harvard University Information Technology

Streamlining Docker Application Deployment with Serverless Container Orchestration on AWS

Docker is useful for bringing reproducibility to the application development and deployment process. However, when transitioning from development to production, container orchestration can be a challenge. We will share our experiences at VPAL Research using AWS Fargate to run containerized data processing workloads and web applications for education research. We will discuss automation approaches with Terraform and the AWS API, and cost and technology tradeoffs versus ECS, Kubernetes, Lambda, and Elastic Beanstalk.

Andrew Ang, Research Data Engineer, Office of the Vice Provost for Advances in Learning

Protecting the Ephemeral: How Harvard Secures the AWS Cloud

While security principles and best practices are largely the same on-premises and in the Cloud, Cloud Computing offers some new challenges and opportunities in security. Join us for a panel discussion about the various ways in which Harvard is securing itself in AWS: from HUIT’s network-based security tools called Harvard CloudShield, to the security modifications required to move workloads from on-premises to the Cloud, to the security considerations of building cloud-native applications. Note: this panel may deal with in-depth technical challenges surrounding security in AWS.

Moderator: Ben Rota, Associate Director, Technology Engagement, Harvard University Information Technology

Malik Drief, Senior Network Engineer, Harvard University Information Technology

Sebe Kingsview, Cloud Solutions Architect, Harvard University Information Technology

Turlach MacDonagh, Infrastructure Engineer, Harvard Business School Online

Modern Higher Education Cloud: Enterprise Campus, Embedded AI, Edge-to-Core Security (Exhibitor Session)

“Modern” is often equated with shiny and new, but, in an industry beset by disruption and changing student and faculty expectations, true modernity means flexibility, agility, and the ability to move in bold new directions. Leveraging the potential of an ambient technology environment and the power of AI while ensuring the security of institutional and personal data will fuel these capabilities. But true, long-term capacity for innovation will require radical new thinking about how institutions structure, deploy, and consume these technologies.

Nicole Engelbert, Vice President, Higher Education Development

Terence Chong, Principal Product Manager, Security Product Strategy

Both of Oracle

Analytics That Power Student Success (Exhibitor Session)

Analytics are powering successful outcomes across the entire student journey from admissions to alumni management. We recognize that stakeholders in higher education have fundamentally different sets of processes supporting everything from admissions, course and faculty management through alumni relations. In this presentation, we’ll discuss how analytics can transform data into actionable insight. We’ll cover specific higher ed use cases that bring together these compelling aspects into a single, comprehensive view across the entire student journey.

Dave Kopniske, Senior Manager, Sales Consulting, Tableau

Mark Janowicz, Senior Solution Architect, Higher Education, CTI

The Future of Work: Building an Irresistible IT Organization (Exhibitor Session)

This session brings together a panel to discuss the impact of trends within IT in higher education, and how Harvard can continue to lead the innovation within this landscape. Topics will include the implications of the future of work, and how to manage effort as technology continues to enable disparately located workers and teams; composing the right IT organization by developing staff to master new skills needed to uptake the explosive growth of technologies; and exploring the future state of Smart Campus, including insight-driven innovative practices that digital natives expect.

Moderator: Betty Fleurimond, Managing Director, National Higher Education

Jennifer Lauer, Senior Manager, HR Transformation

John Jibilian, Managing Director, Higher Education Digital Transformation

Matthew Alex, Principal, Student Technology and Transformation

Virginia Fraser, Principal, Higher Education

All of Deloitte

Break

Concurrent Sessions 3

Alexa Attends Harvard Business School: A New Voice-Enabled Business Information Service from Baker Library

Baker’s new “Ask PLD” voice service allows participants of Harvard Business School’s Program for Leadership Development to find answers to frequently-asked questions about the program, look up local businesses, access cutting-edge HBS research, contact support staff, and more – all through simple voice requests. Hear about key insights and “lessons learned” from this project’s February to March 2019 pilot.

Jerry Shu, UX Developer, Knowledge and Library Services

Michael Hemment, Senior Director, Baker Research Services

Stephanie Oliver, Director, Information Product Services, Knowledge and Library Services

All of Harvard Business School

Crafting a Roadmap for Accessibility

In 2017, Harvard Business Publishing (HBP) created an accessibility roadmap to address a critical deficit in accessible materials, including online simulations and digital documents. In this session, we will review the roadmap and discuss the advantages, challenges, and lessons learned during the process. Some of the details we will cover are how the roadmap effectively addressed and prioritized goals, increased internal awareness of accessibility at HBP, led to cross-Harvard collaboration, and gave us the ability to influence vendors and external constituents. It is our hope that, by sharing insights into the research and rollout phases, challenges encountered along the way – such as skeptical stakeholders or resistance to change – and reflecting on things we might do differently in hindsight will persuade others to address accessibility in their own environments and provide an opportunity to learn and build on HBP’s efforts.

Derek Jackson, Associate Director, Content Publishing

Kevin Russell, Senior Project Manager

Both of Harvard Business School Publishing

Extending Canvas and the Classroom with Digital Tools and LTI

In this session, attendees will learn about a variety of digital tools that are currently available for teaching and research and how they can be used to extend the classroom. We will provide an overview of our services for creating JupyterHub and Omeka instances, as well as a survey of other tools that can make re-use of digital assets such as audio, video, images, and assessments in Canvas easier.

Arthur Barrett, Senior Software Engineer

Brandon Bentley, Senior Instructional Technologies

Jeremy Guillette, Instructional Technologist

Joshua Obinchu Getega, Associate Software Engineer

Kevin Guiney, Senior Instructional Technologist

All of Harvard University Information Technology

Collecting Social Media at Schlesinger Library

Schlesinger Library is working on a large scale project to comprehensively document the #metoo movement to provide enduring scholarly access to content, including social media conversations, press stories, and multimedia declarations and rebuttals. This session will describe the legal and ethical issues with collecting social media, the technological resources required, and our future plans for a toolkit to help other repositories collect social media at Harvard.

Amanda Strauss, Manager, Special Projects and Digitial Services

Jane Kelly, Web Archiving Assistant

Jennifer Weintraub, Librarian/Archivist for Digital Programs

Pablo Morales Henry, Senior Developer and Archivist for Born-Digital Materials

All of Schlesinger Library Radcliffe Institute for Advanced Study

Looking for Technical Training? IT Academy Has Options for You!

Learn about updated IT Academy training resources that are now available, including advanced level offerings and job/role-specific training resources. Additionally, we invite you to share your thoughts about additional advanced technical training needs or potential new IT Academy offerings.

Alex Garcia-Rangel, Special Projects and Systems Lead, Harvard T.H. Chan School of Public Health

Deirdre Schreiber, Senior IT Academy Training Program Manager, Harvard University Information Technology

New Story on eCommerce Payments: Hear the Project Team Story

This session will be a panel discussion on the Revenue Management Systems Project, which started out as a single platform with a single service, but was leveraged to provide a menu of solutions for the larger community. Learn how Cash Management, Accounts Receivable, HUIT, and Project Management teams came together to identify and implement solutions for non-student payments. The panelists will share their experiences on how they used KPIs to make decisions, created a new onboarding process to manage customer outreach, and used iterative development for product releases.

Moderator: Levi Patrutz, Senior Project Manager, Harvard University Information Technology

Sarah Moriarty, Associate Director of Financial Management Systems, Harvard University Information Technology

Stephanie Motta, eCommerce Manager, Office of Treasury Management, Office of Vice President for Finance

Tim McKiel, Associate Director of Accounting Operations, Office of Vice President for Finance

Recruiting for Information Technology: Why It’s Important to Look Beyond Just the Technical Skills

Studies show that the reason a new hire fails within their first 18 months of employment is rarely due to deficiencies in technical skills. The vast majority fail due to problems with motivation, willingness to be coached, temperament, and emotional intelligence. Although it’s tempting to want to hire candidates with the most impressive technical resumes, hiring for values and competencies will be better for teams and organizations in the long run. We will discuss interview structure, the candidate experience, and de-biasing interviews. We will also review job descriptions and non-traditional ways of recruiting.

Angela Boudreau, Senior Recruitment Manager

Melissa Lucius, Senior HR Program Manager

Both of Harvard University Information Technology

Semi-Continuous Improvement: Learning and Re-Learning from Our Mistakes

In the last two years, SEAS Computing has improved significantly in terms of process and practice, but not without challenges. In this session, we will examine the mistakes that were made along the way, what we learned, and how these lessons can be applied to other groups. Topics covered will include application development, network and system management, project management, and community outreach.

Chris Rogers, Project Manager

Rebecca Loose, Partner Manager

Both of the John A. Paulson School of Engineering and Applied Sciences

Cost Engineering for the Cloud

One of the promises of moving to the cloud is the potential for cost savings. Many implementations have seen cost reductions by moving to the cloud, but some have seen increased cost. This presentation will cover AWS cost engineering strategies to reduce cloud costs. Use cases will be presented to show the results of implementing these strategies.

Albert Pacheco, Senior Cloud Solutions Architect

André Mekkawi, Senior Software Engineer, Architect

Richard Murillo, Senior Cloud Analyst

Sebeyon Kingsview, Cloud Solutions Architect

Udayakumar Setty, Technical Lead, Java Software Engineering & Architecture

All of Harvard University Information Technology

LabPoint: Upgrading Our Lab Hazard Management Software to a Modern Web Framework

Laboratories at Harvard are responsible for maintaining an inventory of materials that may present threats to health and safety, which is important to anyone entering the lab, but especially critical for first responders in case of an emergency. The information is summarized on a safety placard displayed at entrances. LabPoint was developed over a decade ago to manage this need and is now being upgraded to use a modern web framework – Laravel. This presentation will discuss why we chose to upgrade it, why we chose Laravel, and the gains of using a modern framework in general.

Laurie Sutherland, Senior Web and Application Programmer, Harvard T.H. Chan School of Public Health

How to “Nudge” Good Behavior Through Technology Design

If you build or update technology environments, you have an opportunity to “nudge” users toward desirable actions. Members of Harvard’s NudgeU project will share insights from behavioral economics and decision science. These insights can be applied to UI default settings, automated reminders, in-app experience, and improving tech adoption. Learn how to partner with the NudgeU project and uncover quick-wins for Harvard.

Dorian Freeman, User Experience Design Manager, Harvard University Information Technology

Marcus Dandurand, Director, Digital Marketing, Harvard Business School

Nick Hambridge, Associate Director, Risk and Compliance Services, Risk Management and Audit Services

Timothy Murray, UX Strategy Lead, Harvard University Information Technology

From Inquiry to Alumni: Powering Up Executive, Continuing, and Professional Education Programs with the Salesforce Platform!

Seven schools are leveraging Salesforce as an extensible app-building platform to scaffold academic programs. Traditional “systems of transaction” are giving way to comprehensive “systems of engagement” deployed across an entire lifecycle of interaction with our diverse learning communities. Discover use cases for the platform, learn about available resources, and gain sage insights on using analytics to operate programs more intelligently from the Harvard Kennedy School Executive Education team!

Corey Snow, Senior Business Systems Analyst, Harvard University Information Technology

John Paul Dantanus, Salesforce Systems Administrator, Executive Education, Harvard Kennedy School

Michael Maguire, Senior Director, Business Process and Systems, Executive Education, Harvard Kennedy School

What Universities Can Learn from Big Data – Higher Education Analytics (Exhibitor Session)

Higher education institutions are bastions of varied and differentiated data elements that can be leveraged to create extraordinarily rich sources of information through the use of analytics. This session will explore the myriad ways that institutions can manage and secure these data to create powerful information systems through the application of analytical algorithms and processes to better inform administrative needs, student success goals, strengthen safety and security practices, and more!!

Jeanne Weber, Senior Higher Education Strategist, Dell Technologies

Networking Break

Keynote Presentation

Scott Snook, MBA Class of 1958 Senior Lecturer of Business Administration, Harvard Business School

Concluding Remarks

Closing Reception

Adjourn

Conference times, agenda and speakers are subject to change.