From interactive kiosks to voice assistants, government agencies across the country continue to find new and innovative ways to enhance the citizen and employee experience. The Government Experience Awards, a program of the Center for Digital Government, is designed to recognize these achievements and overall best practices of government agencies that have gone to the web – and beyond – to radically improve the experience of government and push the boundaries of how services are delivered.
Thursday, September 24 |
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2:00 pm Eastern |
Welcome and Opening RemarksDustin Haisler, Chief Innovation Officer, e.Republic |
2:05 pm Eastern |
Opening Keynote: The Government Experience of 2020During the opening keynote, we will explore how the digital experience of state and local government evolved in 2020, leveraging research and insights directly from the Center for Digital Government. Learn what new digital experience trends, behaviors and technologies emerged in response to COVID-19 – and what elements enabled agencies to better adapt to uncertainty. Dustin Haisler, Chief Innovation Officer, e.Republic |
2:15 pm Eastern |
Government Experience Project AwardsDuring this session, we will recognize the Government Experience Project Award Winners across federal, state, county and city government agencies. Dustin Haisler, Chief Innovation Officer, e.Republic Teri Takai, Co-Director, Center for Digital Government |
2:25 pm Eastern |
Government Experience City AwardsDuring this session, we will explore digital trends and best practices that emerged from city governments across the country, and the top City Government Experience Award Winners will be recognized. Dustin Haisler, Chief Innovation Officer, e.Republic |
2:40 pm Eastern |
Government Experience County AwardsDuring this session, we will explore digital trends and best practices that emerged from county governments across the country, and the top County Government Experience Award Winners will be recognized. Phil Bertolini, Co-Director, Center for Digital Government Dustin Haisler, Chief Innovation Officer, e.Republic |
2:55 pm Eastern |
Government Experience State AwardsDuring this session, we will explore digital trends and best practices that emerged from state governments across the country, and the top State Government Experience Award Winners will be recognized. Dustin Haisler, Chief Innovation Officer, e.Republic Teri Takai, Co-Director, Center for Digital Government |
3:10 pm Eastern |
Government Experience Best Practices PanelDuring this interactive panel, we will assemble the first-place winners from city, county and state government agencies to share their best practices and answer live questions from the audience. Dustin Haisler, Chief Innovation Officer, e.Republic |
3:30 pm Eastern |
Closing Remarks |
2021 Sponsorship opportunities are available. For more information, contact:
Heather Earney
Center for Digital Government
Phone: (916) 932-1339
E-mail: hearney@centerdigitalgov.com