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Overview

From interactive kiosks to voice assistants, government agencies across the country continue to find new and innovative ways to enhance the citizen and employee experience. The Government Experience Awards, a program of the Center for Digital Government, is designed to recognize these achievements and overall best practices of government agencies that have gone to the web – and beyond – to radically improve the experience of government and push the boundaries of how services are delivered.

 

A message from our Keynote Speaker

Speakers

Phil Bertolini

Phil Bertolini

Co-Director, Center for Digital Government

Phil Bertolini is the co-director of the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government. Previously, he served as deputy county executive and CIO for Oakland County, Michigan.
During his 31-year tenure, Phil built a world-class IT organization in the second-largest county in Michigan, just north of Detroit. As Oakland County CIO, he oversaw more than 150 employees serving over 1.2 million residents. In 2005, he was also promoted to deputy county executive, holding dual positions until his retirement.
Phil’s efforts earned the county national attention, winning numerous awards for technology innovation and excellence. He was named one of Governing magazine’s Public Official of the Year and Government Technology magazine’s Top 25 Doers, Dreamers & Drivers. He was also honored by the President Barack Obama White House as a Champion of Change for 2012.

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Dustin Haisler

Dustin Haisler

Chief Innovation Officer, e.Republic

Dustin Haisler is chief innovation officer for e.Republic. As the finance director and later CIO for Manor, TX, a small city outside Austin, Dustin quickly built a track record and reputation as an early innovator in civic tech. A member of Code for America’s original steering committee, he pioneered government use of commercial technologies not before used in the public sector – including Quick-Response (QR) barcodes, crowdsourcing and gamification. In 2010, Dustin launched Manor Labs, a website that let residents submit their own ideas and vote other peoples’ ideas up or down. The most popular suggestions went to city officials for review and possible implementation. He looked to the private sector to help broaden the adoption of these and other civic innovations, joining California-based Spigit as director of government innovation. While at Spigit, a company that makes crowd-sourcing and innovation management software, Dustin helped design and deploy innovation programs for New York City; Bogota, Columbia; and even part of the space program (through NASA’s Langley Research Center).
Notably, Dustin helped design and launch one of the first government open innovation programs in the U.S. in 2010, which received global recognition as a new model of citizen engagement and innovation. Among other first-in-nation innovations, Dustin architected a Crowdsourcing Master Land Use Plan (Harford County, MD) and patented a crowd-based business process (Crowd-as-a-Service). Named a Government Technology Top 25 Doer, Dreamer and Driver in 2009, his work has been featured in Wired, Fast Company, the Wall Street Journal, Inc. and the Today Show on NBC. An in-demand speaker, he has given two TEDx speeches – one on Disrupting Government (TEDxAustin) and the other on Disrupting Education (TEDxLivermore).
As chief innovation officer, Dustin has a strategic role to help shape the company’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and, ultimately, scale technology innovation within the public sector.

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Teri Takai

Teri Takai

Co-Director, Center for Digital Government

Teri Takai is the is co-director of the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government. She worked for Ford Motor Company for 30 years in global application development and information technology strategic planning. From Ford, she moved to EDS in support of General Motors.
A long-time interest in public service led her to the government sector, first as CIO of the State of Michigan, then as CIO of the State of California and, subsequently, the CIO of the U.S. Department of Defense, the first woman appointed to this role. She then served as CIO for Meridian Health Plan. She is a member of several industry advisory boards.
Teri has won numerous awards, including Governing magazine’s Public Official of the Year, CIO Magazine’s CIO Hall of Fame, Government Technology magazine’s Top 25 Doers, Dreamers & Drivers, the Women in Defense Excellence in Leadership Award and the Department of Defense Medal for Distinguished Public Service.

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Agenda

Thursday, September 24

2:00 pm Eastern

Welcome and Opening Remarks

Dustin Haisler, Chief Innovation Officer, e.Republic

2:05 pm Eastern

Opening Keynote: The Government Experience of 2020

During the opening keynote, we will explore how the digital experience of state and local government evolved in 2020, leveraging research and insights directly from the Center for Digital Government. Learn what new digital experience trends, behaviors and technologies emerged in response to COVID-19 – and what elements enabled agencies to better adapt to uncertainty.

Dustin Haisler, Chief Innovation Officer, e.Republic

2:15 pm Eastern

Government Experience Project Awards

During this session, we will recognize the Government Experience Project Award Winners across federal, state, county and city government agencies.

Dustin Haisler, Chief Innovation Officer, e.Republic

Teri Takai, Co-Director, Center for Digital Government

2:25 pm Eastern

Government Experience City Awards

During this session, we will explore digital trends and best practices that emerged from city governments across the country, and the top City Government Experience Award Winners will be recognized.

Dustin Haisler, Chief Innovation Officer, e.Republic

2:40 pm Eastern

Government Experience County Awards

During this session, we will explore digital trends and best practices that emerged from county governments across the country, and the top County Government Experience Award Winners will be recognized.

Phil Bertolini, Co-Director, Center for Digital Government

Dustin Haisler, Chief Innovation Officer, e.Republic

2:55 pm Eastern

Government Experience State Awards

During this session, we will explore digital trends and best practices that emerged from state governments across the country, and the top State Government Experience Award Winners will be recognized.

Dustin Haisler, Chief Innovation Officer, e.Republic

Teri Takai, Co-Director, Center for Digital Government

3:10 pm Eastern

Government Experience Best Practices Panel

During this interactive panel, we will assemble the first-place winners from city, county and state government agencies to share their best practices and answer live questions from the audience.

Dustin Haisler, Chief Innovation Officer, e.Republic

3:30 pm Eastern

Closing Remarks

Made Possible by Our Corporate Sponsors

Registration Information / Contact Us

Contact Information

2021 Sponsorship opportunities are available. For more information, contact:

Heather Earney
Center for Digital Government
Phone: (916) 932-1339
E-mail: hearney@centerdigitalgov.com