Welcome and Opening Remarks

Brian Cohen, Vice President, Center for Digital Government

Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Teri Takai, Senior Vice President, Center for Digital Government

Opening Keynote – The 2022 Government Experience

Learn the latest trends, best practices and future predictions from the Center for Digital Government’s research on the evolving government experience. This presentation will explore what the post-pandemic digital experience looks like for government and how leading agencies across the country are laying the foundation to support it.

Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Project and Future Ready Awards

We will recognize this year’s leading projects across city, county, state and federal government agencies that have reimagined and implemented new experiences. In addition, we will announce the most innovative projects in the country that have prepared their agencies for whatever comes next through our 2022 Future Ready Awards.

Brian Cohen, Vice President, Center for Digital Government

Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Government Experience Concurrent Sessions #1

Select a concurrent session and join the conversation on how the government experience evolved in the past year. Bring your best practices, insights or any questions to share with the group – and be prepared for a fun, interactive conversation with your peers and industry experts.

See multiple sessions that catch your eye? Not to worry. All sessions will be recorded and available for you to watch On Demand immediately following the event.

Is Data Analytics on the Agenda?

Data is not only an asset, but an invaluable tool to support the success of government digital experience. This session of leading industry and government experts will focus on what data has the most value and how it can be leveraged to have a meaningful impact on future services and decision-making. What strategies should CIOs consider in communicating the importance of data to their government leaders? And, how can they show the value data has to the success of their government?

Moderator: Brian Cohen, Vice President, Center for Digital Government

Bob Benstead, Director, Public Sector and Utilities, Infor

Stephanie Dedmon, Chief Information Officer, Department of Finance and Administration, State of Tennessee

Mike Hussey, Industry Executive Director, Public Sector NAC, Oracle

Todd Shanley, Chief Information Officer, Information Technology Services, Cabarrus County, NC

Measuring and Driving the Next Generation Digital Access?

The next generation of digital access will encompass everything from technologies that support contact centers to mobile apps and even text. This session will explore how governments must measure where they stand today and how to use that information to drive them into the future of greater access to government services for all constituents.

Moderator: Omar Sandoval, Director of Government Programs, Center for Digital Government

Nikhil Jain, Digital Strategy Consultant, State & Local Government, Adobe

Michael Leahy, Secretary, Department of Information Technology, State of Maryland

Renato Mascardo, Chief Technology Officer, Accela

Archie Satchell, Chief Information Officer, Department of Information Systems Services, Palm Beach County, FL

Preparing For and Enabling Change in Government

Government has not been the best at adopting change, but, over the past decade, IT has become a real game changer. Together, we will dive into how government is assessing its citizens’, constituents’ and employees’ readiness for the digital transformation. We will talk about who the change agents are in government and how they can partner with the CIO and IT team. What challenges will this team face with change management? What funding strategies will government need to make change happen?

Moderator: Teri Takai, Senior Vice President, Center for Digital Government

Stephen Elkins, Client Director, Microsoft

Douglas Murdock, Chief Information Officer, Office of Enterprise Technology Services, State of Hawaii

Chris Seidt, Director, Department of Information Technology Services, Louisville-Jefferson County Metro Government, KY

Jeff Strane, Director of Government Strategy, SHI

IT Strategic Planning in the Digital Government Era

Building a comprehensive strategic plan that provides for innovation and focuses on improving the citizen’s digital experience is critical to improving the overall government digital experience. Join in and listen to this panel of industry and government leaders discuss where government should start and what the key elements of the plan need to be. We will explore the question: Is this the “app” store moment for government? – should they build, buy or pursue as-a-service applications? Are enterprise platforms a strategic option that needs to be considered?

Moderator: Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Aman Bhullar, Chief Information Officer, Registrar Recorder/County Clerk, Los Angeles County, CA

Stephen Dunne, Managing Client Partner, Public Sector, Verizon

David Fletcher, Chief Technology Officer, Division of Technology, Department of Government Operations, State of Utah

Arthur Higbee, Managing Director, Advisory, Transformation Delivery, KPMG LLP

Break

Take time to visit the virtual exhibits.

Hall of Fame

In our fifth year of the Government Experience Awards, we look back at the past winners and celebrate all they’ve done to improve the government experience.

Phil Bertolini, Senior Vice President, Center for Digital Government

Overall Awards

We will recognize this year’s rankings for overall government experience across city, county and state government agencies.

Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Teri Takai, Senior Vice President, Center for Digital Government

Government Experience Concurrent Sessions #2

Select a concurrent session and join the conversation on what’s next for the government experience in 2022 and beyond. Bring your best practices, insights or any questions to share with the group – and be prepared for a fun, interactive conversation with your peers and industry experts.

See multiple sessions that catch your eye? Not to worry. All sessions will be recorded and available for you to watch On Demand immediately following the event.

Balancing the Government Experience: The Need to Remain Secure

Government is working to make IT services and data more accessible, which also raises the bar and creates new challenges for CIOs to protect the infrastructure from unauthorized access and cyberattacks. This session will explore how government needs to balance these two strategies to support and advance its digital strategy. We will also explore how zero trust and other security initiatives can help the CIO achieve the balance or, at least, sleep better at night.

Moderator: Deb Snyder, Senior Fellow, Center for Digital Government

Araceli Guerra, Managing Director, Internal Services, City of El Paso, TX

Ryan Murray, Deputy Director / Deputy State Chief Information Security Officer, Department of Homeland Security | Cyber Command, State of Arizona

Frank Snyder, SLED Cybersecurity Leader, Yubico Inc.

Bill Thorn, Senior Architect, Public Sector, Trellix

Taking On the Digital Equity Challenge

Governments are more focused than ever on the digital equity challenge. This session will explore what governments are doing to level the digital landscape and make needed services more accessible, user friendly and its citizens, constituents and employees more digital savvy than ever before.

Moderator: Zach Patton, Editorial Director, Center for Digital Government

Michael Deutsch, Chief Information Officer / Chief Information Security Officer, Department of Youth & Community Development, City of New York, NY

Mary Gosine, PMP, Supervisor II, Application Services, Information Technology, Oakland County, MI

Noel Loughrin, Strategic Solutions Manager, Government, Laserfiche

Kimberley Williams, Leader, U.S. State and Local Government and Education Advisory Team, Amazon Web Services

IT Strategic Planning for the Future Government Experience

As state and local governments move to expand and innovate their government experience, they will be looking for new tools and approaches. They must ensure continuation of current services while modernizing and creating new services. This requires building a government experience strategic plan that ensures citizens and businesses will continue to have the key services that are provided today while seeing improvement and innovation. Join in and listen to this panel of industry and government leaders discuss where government should start and what the key elements of the plan need to be. We will explore the questions: What technologies do I keep and what new technologies should be adopted? What role do enterprise platforms play in ensuring integration of new apps?

Moderator: Phil Bertolini, Senior Vice President, Center for Digital Government

Tommy Gardner, Chief Technology Officer, Federal, HP

Steve Patterson, Director, Digital Services, Department of Information Technology Services, State of Mississippi

Bob Sanders, State Enterprise Vice President, Tyler Technologies/NIC

Peter Wallace, Chief Information Officer, Information Technology Department, City of Virginia Beach, VA

The Future of the Government Experience

In this session, Dustin Haisler will share his vision for what the future of government experience could look like. Then, he will dive into an interactive panel discussion with our first-place winners to get their take on the future and what advice they can share for all governments and all of our attendees.

Moderator: Dustin Haisler, Chief Innovation Officer, Center for Digital Government

Winner Speakers: Will be announced during the live event

Adjourn