Name: GovX Summit 2021
Start: 2021-09-15T08:00

Overview

GovX Summit - Government Experience Awards

The GovX Summit is the premiere Center for Digital Government annual event that showcases and recognizes the latest trends, best practices and ideas around the evolving experience of government. Bringing together a diverse set of leaders from industry and government, the GovX Summit provides a unique opportunity to learn from and network with those directly at the forefront of the government experience movement.

A message from our Keynote Speaker

Speakers

Dustin Haisler

Chief Innovation Officer, Center for Digital Government

As the finance director and later CIO for Manor, TX, a small city outside Austin, Dustin quickly built a track record and reputation as an early innovator in civic tech. A member of Code for America’s original steering committee, he pioneered government use of commercial technologies not before used in the public sector. In 2010, Dustin launched Manor Labs, a website that let residents submit their own ideas and vote other peoples’ ideas up or down. He looked to the private sector to help broaden the adoption of these and other civic innovations, joining California-based Spigit as director of government innovation. While at Spigit, a company that makes crowdsourcing and innovation management software, Dustin helped design and deploy innovation programs for New York City; Bogota, Columbia; and even part of the space program (through NASA’s Langley Research Center).
Notably, Dustin’s work has been featured in Wired, Fast Company, the Wall Street Journal, Inc. and the Today Show on NBC.
As chief innovation officer, Dustin has a strategic role to help shape the Center’s products, services and future direction. Primarily, he leads e.Republic Labs, a market connector created as an ecosystem to educate, accelerate and, ultimately, scale technology innovation within the public sector.

Phil Bertolini

Vice President, Center for Digital Government

Phil Bertolini is vice president for the Center for Digital Government. Previously, he served as deputy county executive and CIO for Oakland County, MI. During his 31-year tenure, Phil built a world-class IT organization in the second-largest county in Michigan, just north of Detroit. As Oakland County CIO, he oversaw more than 150 employees serving over 1.2 million residents. In 2005, he was also promoted to deputy county executive, holding dual positions until his retirement. Phil’s efforts earned the county national attention, winning numerous awards for technology innovation and excellence. He was named one of Governing Magazine’s Public Official of the Year and Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers. He was also honored by the President Obama White House as a Champion of Change for 2012.

Teri Takai

Vice President, Center for Digital Government

Teri Takai is vice president for the Center for Digital Government. Previously, she worked for Ford Motor Company for 30 years in global application development and information technology strategic planning. From Ford, she moved to EDS in support of General Motors. A long-time interest in public service led Teri to the government sector, first as CIO of the State of Michigan, then as CIO of the State of California and, subsequently, the CIO of the U.S. Department of Defense, the first woman appointed to this role. She then served as the CIO for Meridian Health Plan. She is a member of several industry advisory boards.

Jeff Craver

Chief Government Relations Officer, PayIt

PayIt’s chief government relations officer, Jeff Craver, an attorney, brings two decades of state and international government relations experience to the company. Before joining PayIt, Jeff was a principal at Advantage Capital. Prior to that, he drove growth policy initiatives at the Missouri Chamber of Commerce and served as counsel to the Missouri Senate.

Travis L. Cutright

Chief Information Officer, Department of Innovation & Technology, City of Mesa, AZ

Travis L. Cutright is a service-oriented executive, with expertise in establishing and driving strategic direction, enhancing organizational value and steering continuous improvement. Over the past 22 years, he has served in executive roles in the capacity of CIO, director of IT, vice president and regional business manager in both the private and public sectors. He possesses a Master’s degree in Public Management from Northern Arizona University and a Bachelor’s degree in Business Administration.

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service, Accenture

Eyal Darmon works with global public sector organizations and helps them take advantage of digital innovations that transform the delivery of customer experiences. He leads strategy, consulting, technology and digital teams to design, implement and deliver conversational AI solutions that enable public sector organizations to transform the experiences they offer.

Ron Davis

Chief Executive Officer / Co-Founder, EasyVote Solutions

For the past 25 years, Ron Davis has been a leader in driving technology solutions to the marketplace. Today through EasyVote, Ron is using his skills to automate election processes and increase efficiency, as well as productivity, for EasyVote customers.

Michael Hojnicki

Chief of Technology and Administrative Services, New Castle County, DE

Michael Hojnicki is chief of technology and administrative services for New Castle County (NCC), DE and, for 19 months, dually served as acting public safety director. In his current role, he leads the innovative, digital transformation efforts that leverage technology to improve overall efficiencies. He and his award-winning team support all of the technology, cybersecurity and data protection for the entirety of NCC government operations, including finance, human resources and the Department of Public Safety (Police, Paramedic, 911 Emergency Communications and Emergency Management).

Keith Instone

Lead Research Analyst, Digital Experience, Innovation Labs, Stratascale, SHI

Keith Instone is a digital experience research analyst at SHI. As part of Innovation Labs within Stratascale, he studies emerging technology trends and their impact on user experiences. His consulting career has included projects for government agencies, where he helps apply industry best practices to public sector challenges.

Aaron L. Judy, GISP

Chief of Innovation and AI, Clerk of the Superior Court, Division of Technology & Innovation, Maricopa County, AZ

Aaron Judy is known for doing “whatever it takes” to deliver leading edge technology solutions. He was named one of CIO Magazine and IDC's 2020 Ones to Watch. He holds a BS in Computer Information Systems with an emphasis in GIS Management along with an AS in Computer Aided Drafting and Design. Aaron is a graduate of the URISA Leadership Academy, a Certified Geographic Information Systems Professional and Security Pro Certified.

Todd Gustafson

President, HP Federal LLC / Head of U.S. Public Sector, HP Inc.

Todd Gustafson is president of HP Federal LLC and head of U.S. Public Sector at HP Inc. He is responsible for managing customer and partner relationships, strategic financial plans, product and technology strategies, sales force strategy and structure and P&L ownership within HP’s U.S. Public Sector business.

Hon. Lloyd Levine

National Senior Executive, State Government Strategy, T-Mobile for Government

Lloyd Levine is a former member of the California State Legislature where he served as chair of the Assembly Committee on Utilities and Commerce. Currently, he serves as T-Mobile for Government’s national senior executive for state government strategy focused technology and telecommunications solutions. He is also a senior policy fellow at the U.C. Riverside School of Public Policy where he focuses on technology, broadband/internet and utility issues with numerous peer reviewed publications on those subjects.

Nancy McNee Newell

Head of Marketing Experiences – Public Sector, Adobe

Nancy McNee Newell is a seasoned marketing professional with 20+ years of experience managing and overseeing nationwide omni-channel marketing campaigns in all government sectors and various commercial industries. She leads with high-energy and enthusiasm and has a passion for brand storytelling through technology and interactive experiences.

Suzanne Pauley

eMichigan Director, Department of Technology, Management and Budget, State of Michigan

Suzanne Pauley serves as the director of eMichigan, the state office responsible for the vision, development and design of Michigan’s digital imprint. eMichigan brings citizen-centric government to Michigan’s residents and businesses, providing GIS, mobile and web technology resources while ensuring a secure portal to connect residents with government online services. In her role, she oversees the team that has earned Michigan placement among the nation’s top 10 state websites every year since 2015. In 2017 and 2018, StateScoop editors chose Suzanne as one of the "Top 50 Women in Technology.”
Pauley began her tenure as a student assistant with the state of Michigan in 2000. Over the course of her career, she worked as an application developer and project and program manager before being named eMichigan director in 2014.

Erin Proven, MS

Performance Manager, Bureau of Planning and Performance, Office of Public Health, Louisiana Department of Health

Erin Proven is on a mission to help government update and innovate by using technology and data driven decisions. As a data analyst, she has held a variety of roles at the local, state and federal levels. She is currently a performance manager with the Louisiana Department of Health, Office of Public Health. In this position, she and her team created a Health Equity dashboard – an interactive dashboard with 50 health indicators from across the State of Louisiana that highlight inequities and areas where change is needed.

Michelle Quadt

Director, Strategy for Public Sector & Connect, Verizon Business Group

Michelle Quadt, known for bringing system-level thinking to public-sector infrastructure issues, leads public sector strategy for Verizon Business. Her 20 years’ experience crafting successful public and private sector initiatives include executive positions at McKinsey & Company and Booz Allen Hamilton. Her academic degrees are in international relations and economics.

Zultaj Rahmani

Account Executive, GHE, McAfee Enterprise

Zultaj Rahmani is a results-oriented cybersecurity professional who has held several roles with Intel and McAfee, ranging from sales, information technology, cybersecurity operations, cybersecurity consultancy and sales engineering.

Morgan Reed

Executive Government Advisor, AWS, Virtual

Morgan Reed spent nearly four years as CIO for the State of Arizona, where he led cloud transformations to consolidate 30 different email systems, modernize 15 citizen-facing applications, migrate critical agency workloads off the state-owned mainframe and shut down the state’s largest datacenter after migrating 80 percent to the cloud. He joined Amazon Web Services as an executive government advisor to coach state and local government executives through strategy, policy and governance challenges to help them accelerate their journey to the cloud and help governments innovate for their customers.

Rommia White

Director of U.S. Operations, Whyline

Rommia White is director of U.S. Operations at Whyline, a market-leading software company that helps governments overcome queueing and congestion-related bottlenecks via its award-winning virtual queueing and “smart” appointment scheduling technology. The company works with a number of government agencies, has already serviced over 22 million people and has saved its users an amount of time equivalent to 58 years of a person’s life.

Dana Wilson

Senior General Manager, NIC

Dana Wilson is the senior general manager for NIC. With more than 11 years of eGovernment experience, Dana leads the team that has helped the State of Mississippi deliver over 250 online, mobile and IoT solutions, providing citizens an efficient and secure way to engage agencies, departments, local and state government. Under her leadership, Mississippi’s self-funded eGovernment program has resulted in an over $11 million cost avoidance for the state since its 2010 inception.

Wednesday, September 15
12:30 pm Eastern	Welcome and Opening Remarks Phil Bertolini, Vice President, Center for Digital Government Dustin Haisler, Chief Innovation Officer, Center for Digital Government Teri Takai, Vice President, Center for Digital Government
12:35 pm Eastern	Opening Keynote – The 2021 Government Experience Learn the latest trends, best practices and future predictions from the Center for Digital Government’s research on the evolving government experience. This presentation will explore what the post-pandemic digital experience looks like for government and how leading agencies across the country are laying the foundation to support it. Dustin Haisler, Chief Innovation Officer, Center for Digital Government
12:50 pm Eastern	Opening Experience Concurrent Sessions Pick a concurrent session and join the conversation on how the government experience changed in 2021. Bring your best practices, insights or any questions to share with the group – and be prepared for a fun, interactive conversation with your peers and industry experts. See multiple sessions that catch your eye? Not to worry. All sessions will be recorded and available for you to watch immediately following the event. Building a Citizen-Centered Government and Tackling the Skillset Divide Government agencies are increasingly optimizing their digital services for enhancing the citizen experience using new citizen-oriented technologies and practices along the way. This session will dive into how agencies and industry partners are ushering in citizen-centric government and how to solve some of the challenges along the way. Moderator: Dustin Haisler, Chief Innovation Officer, Center for Digital Government Keith Instone, Lead Research Analyst, Digital Experience, Innovation Labs, Stratascale, SHI Aaron L. Judy, GISP, Chief of Innovation and AI, Clerk of the Superior Court, Division of Technology & Innovation, Maricopa County, AZ Dana Wilson, Senior General Manager, NIC Reimagining the Post-Pandemic Government Experience COVID-19 and the events of 2020 radically evolved the way government agencies delivered services and, more importantly, the expectations citizens have for government services as we enter the post-pandemic era. This panel will explore how agencies and industry partners are reimagining services for whatever comes next. Moderator: Phil Bertolini, Vice President, Center for Digital Government Eyal Darmon, Managing Director – Strategy & Consulting, Public Service, Accenture Erin Proven, MS, Performance Manager, Bureau of Planning and Performance, Office of Public Health, Louisiana Department of Health Michelle Quadt, Director, Strategy for Public Sector & Connect, Verizon Business Group Putting Data to Work to Support Next-Gen Experiences Data has become a critical tool as part of the entire experience of government – from personalizing information delivery to optimizing services based on user behavior and feedback. Data is at the center of it all. This panel discussion will bring industry and government leaders together to explore how data is supporting next-generation experiences and where you can start your journey to better leveraging data. Moderator: Teri Takai, Vice President, Center for Digital Government Tony Batalla, Chief Technology Officer / Chief Innovation Officer, San Leandro, CA Ron Davis, Chief Executive Officer / Co-Founder, EasyVote Solutions Nancy McNee Newell, Head of Marketing Experiences – Public Sector, Adobe
1:20 pm Eastern	Project and Future Ready Awards We will recognize this year’s leading projects across city, county, state and federal government agencies that have reimagined and implemented new experiences. In addition, we’ll be announcing the most innovative agencies in the country that have prepared their agency for whatever comes next through our 2021 Future Ready Award.
1:35 pm Eastern	Project Experience Panel This interactive panel discussion will allow you to hear firsthand from leading agencies recognized as part of the 2021 GovX Project and Future Ready Awards. Moderator: Phil Bertolini, Vice President, Center for Digital Government Winner Speakers: Will be announced during the live event
2:05 pm Eastern	Break and Virtual Exhibit Time Grab more coffee and head over to the virtual exhibits to see how industry leaders are helping usher in the future of the government experience.
2:15 pm Eastern	Overall Awards We will recognize this year’s rankings for overall government experience across city, county and state government agencies.
2:30 pm Eastern	Overall Experience Panel This interactive panel discussion will allow you to hear firsthand from first-place agencies recognized as part of the 2021 GovX Overall Awards. Moderator: Teri Takai, Vice President, Center for Digital Government Winner Speakers: Will be announced during the live event
3:15 pm Eastern	Future Experience Concurrent Sessions Pick a concurrent session and join the conversation on what’s next for the government experience in 2022 and beyond. Bring your best practices, insights or any questions to share with the group – and be prepared for a fun, interactive conversation with your peers and industry experts. See multiple sessions that catch your eye? Not to worry. All sessions will be recorded and available for you to watch immediately following the event. Creating a Futureproof Government Experience The future is a moving target, but, now more than ever, agencies need to understand how to anticipate and rapidly adapt their experiences for any shifts in behavior and technology going forward. This panel will bring industry and government together to explore what the future government experience could look like and how to build an adaptive foundation to support it. Moderator: Phil Bertolini, Vice President, Center for Digital Government Todd Gustafson, President, HP Federal LLC / Head of U.S. Public Sector, HP Inc. Suzanne Pauley, eMichigan Director, Department of Technology, Management and Budget, State of Michigan Zultaj Rahmani, Account Executive, Government, Education and Healthcare, McAfee Enterprise Enabling Government-as-an-Experience In the future, government services will not be delivered through a single, limited channel, but through a variety of mediums that enable delivery in a way that is contextual to a user’s preferences. This panel will bring together government and industry experts to explore how to lay the foundation – identity, security, architecture and more – for enabling government-as-an-experience. Moderator: Teri Takai, Vice President, Center for Digital Government Jeff Craver, Chief Government Relations Officer, PayIt Travis L. Cutright, Chief Information Officer, Department of Innovation & Technology, City of Mesa, AZ Rommia White, Director of U.S. Operations, Whyline Exploring Emerging Technologies That Will Reshape Experience There is no shortage of new technologies that are enabling government agencies to radically reimagine the way they deliver services, but knowing where to start and what transformative technologies to prioritize is becoming increasingly difficult. This panel discussion will bring together government and industry leaders to share their perspectives and approaches for leveraging emerging technologies that have the most potential to reshape the government experience. Moderator: Dustin Haisler, Chief Innovation Officer, Center for Digital Government Michael Hojnicki, Chief of Technology and Administrative Services, New Castle County, DE Hon. Lloyd Levine, National Senior Executive, State Government Strategy, T-Mobile for Government Morgan Reed, Executive Government Advisor, AWS, Virtual
3:45 pm Eastern	Interactive Best Practice Discussions Join us for fun, experiential “best practice” discussions where you will have the chance to “bump” into your peers, winners from today’s event and leading industry experts. You don’t want to miss out!
4:15 pm Eastern	Adjourn Conference times, agenda and speakers are subject to change.

Made Possible by Our Corporate Sponsors

Registration Information / Contact Us

Contact Information

2022 Sponsorship opportunities are available. For more information, contact:
Heather Earney
Center for Digital Government
Phone: (916) 932-1339
E-mail: heather.earney@erepublic.com

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GovX Summit 2021

Overview

A message from our Keynote Speaker

Speakers

Dustin Haisler

Chief Innovation Officer, Center for Digital Government

Phil Bertolini

Vice President, Center for Digital Government

Teri Takai

Vice President, Center for Digital Government

Jeff Craver

Chief Government Relations Officer, PayIt

Travis L. Cutright

Chief Information Officer, Department of Innovation & Technology, City of Mesa, AZ

Eyal Darmon

Managing Director – Strategy & Consulting, Public Service, Accenture

Ron Davis

Chief Executive Officer / Co-Founder, EasyVote Solutions

Michael Hojnicki

Chief of Technology and Administrative Services, New Castle County, DE

Keith Instone

Aaron L. Judy, GISP

Chief of Innovation and AI, Clerk of the Superior Court, Division of Technology & Innovation, Maricopa County, AZ

Todd Gustafson

President, HP Federal LLC / Head of U.S. Public Sector, HP Inc.

Hon. Lloyd Levine

National Senior Executive, State Government Strategy, T-Mobile for Government

Nancy McNee Newell

Head of Marketing Experiences – Public Sector, Adobe

Suzanne Pauley

eMichigan Director, Department of Technology, Management and Budget, State of Michigan

Erin Proven, MS

Performance Manager, Bureau of Planning and Performance, Office of Public Health, Louisiana Department of Health

Michelle Quadt

Director, Strategy for Public Sector & Connect, Verizon Business Group

Zultaj Rahmani

Account Executive, GHE, McAfee Enterprise

Morgan Reed

Executive Government Advisor, AWS, Virtual

Rommia White

Director of U.S. Operations, Whyline

Dana Wilson

Senior General Manager, NIC

Agenda

Wednesday, September 15

12:30 pm Eastern

Welcome and Opening Remarks

12:35 pm Eastern

Opening Keynote – The 2021 Government Experience

12:50 pm Eastern

Opening Experience Concurrent Sessions

Building a Citizen-Centered Government and Tackling the Skillset Divide

Reimagining the Post-Pandemic Government Experience

Putting Data to Work to Support Next-Gen Experiences

1:20 pm Eastern

Project and Future Ready Awards

1:35 pm Eastern

Project Experience Panel

2:05 pm Eastern

Break and Virtual Exhibit Time

2:15 pm Eastern

Overall Awards

2:30 pm Eastern

Overall Experience Panel

3:15 pm Eastern

Future Experience Concurrent Sessions

Creating a Futureproof Government Experience

Enabling Government-as-an-Experience

Exploring Emerging Technologies That Will Reshape Experience

3:45 pm Eastern

Interactive Best Practice Discussions

4:15 pm Eastern

Adjourn

Made Possible by Our Corporate Sponsors

Registration Information / Contact Us

Contact Information