Registration & Breakfast

Welcome and Group Introductions

Phil Bertolini, Chief Delivery Officer, e.Republic

Teri Takai, Chief Programs Officer, Center for Digital Government

The Future of Digital Services: Will Digital Drive Government Efficiency?

State and local governments are faced with driving efficiency in every area of their business. On the top of the NASCIO top ten priorities is Digital Government/ Digital Services. How do these priorities converge? As government looks to improve the constituent experience, it is essential to look at the drivers to make that happen – shared services, implementation of AI, collaboration across government. Join the conversation to explore the potential for digital services to increase government efficiency. What are the inhibitors to the seamless digital experience – people, process or technology? What upfront investment is required? What cross agency collaboration is needed? Will digital services drive efficiency?

Moderator: Phil Bertolini, Chief Delivery Officer, e.Republic

Break

AI in Government: What is Really Working?

While it seems every conference discussion is around AI, there are still many practical issues that need to be addressed. State and local governments have been proactive in developing policies, guidelines, and formal processes to ensure the transparent, ethical, and secure use of AI in their technology portfolios. As they move to pilots and then to implementation – what are they learning? What use cases are providing the most value? What changes in procurement and risk management have been required? Where are AI enabled solutions not providing the benefit that were planned? Are innovation labs providing value? What is the impact on public records and FOIA? This session will dive into lessons learned and provide insights into the future of AI and explore the pace of change.

Moderator: Teri Takai, Chief Programs Officer, Center for Digital Government

Break

Budget Challenges: Is This the Opportunity to Make Changes?

Governments across the country are faced with budget pressures – from external factors like decreased revenue from their tax base to changing regulations governing federal funds to increased expectations from constituents. This environment can be a time to look for opportunities to streamline government with technology. Starting with the age-old topic of greater shared services to the introduction of new technologies, government has been known to move faster and collaborate in new, innovative ways when the pressure is on. Will government take a whole of state approach to services beyond cybersecurity? Will agencies and departments partner to bring on new technologies or to reduce existing technology spend? Are CIOs being asked by their legislative bodies to drive change? What role will the CIO play?

Moderator: Phil Bertolini, Chief Delivery Officer, e.Republic

Lunch

The Future of Identity: What has Changed?

While it seems that the majority of state and local governments are addressing their identity management strategies and actively implementing and enhancing their solutions, the landscape continues to change. AI generated identities challenge the current approaches – from the blocking the scheduling of campgrounds to fraudulently applying for benefit programs. The question of who owns individual identity vs who validates vs who utilizes digital identity is the next privacy and transparency question. With the uptick in digital driver’s licenses, organizations like AAMVA are taking a lead role. In contrast, Utah’s Digital ID law proposes a much different model – decentralized and user-controlled. This session will dive into what is happening across the country, what organizations are involved in driving strategies for identity management for the future.

Moderator: Teri Takai, Chief Programs Officer, Center for Digital Government

Break

From Disaster Preparedness to Cyber: What is Needed for Whole of State Readiness?

The future of disaster preparedness and response for state and local government continues to change. Cybersecurity programs and offices are being integrated into emergency management and disaster preparedness organizations. Strategies and plans are being developed together. Recent experiences during the LA fires demonstrated that mitigating a cyber-attack on a state website was part of the disaster response. Governments are reviewing the National Resilience Strategy and National Risk Registry from the federal government to determine impact to federal cyber preparedness funding. This session will explore the changes, discuss what steps state and local governments are taking, look at emerging organization structures, and the changing roles and responsibilities.

Break

AI and Procurement: An Oxymoron?

As we get ready for the next wave of technology, the challenges and opportunities will depend on the close working relationship between government and their technology partners. Procurement organizations are faced with the growing need for technology, the pace of change, and the complexity of the solutions. Now the question arises – will AI help the procurement process? Will AI enable routine procurement tasks to be done more quickly? Can AI be used to examine current statute, rules, and regulations to determine where to streamline processes? Or is AI just hard to buy? What role does legal play in the risk mitigation process? This session will examine the challenges and opportunities as governments look for a way forward.

Day 1 Closing Comments

Break until Dinner

Dinner

Breakfast

Cybersecurity Risks are Increasing: Is AI Helping or Hurting?

One of the first and still most pervasive use of AI in government is in cybersecurity. The technology that is being deployed in security operations centers, threat intelligence, in every facet of protecting valuable government data is streamlined with AI. Government cybersecurity technology providers continue to refine and enhance their capabilities. But AI also has increased the risk by enabling faster development of cyber threats, more sophisticated social engineering interactions that come in through email, text, social media, and reintroducing DDOS threats by generating more volume quickly. These threats impact not only operations but are not impacting fraud detection and access to public funds. This session will talk about how AI is enhancing government cyber operations but is also posing new threats.

Break

Workplace of the Future: What Leadership, Technologies and Skills Will We Need?

As governments are increasingly returning to the office, the workplace of the future is being defined. CIOs are facing new leadership challenges. Are leaders ready to manage a hybrid workforce? What work can be done remotely? What work is more effective when teams can meet and generate creative approaches? What are the technologies required to support hoteling with employees coming back but without a defined space? How are IT organizations working with the unions? All of this as AI has the promise to increase productivity – where are the tools deployed? What training is needed? CIOs must now deal with the challenges of skill shortages while leading their teams in new and different ways.

Around the Horn

The summit will close with a look at the discussions that have taken place over the past day and a half – both in sessions and in the opportunities to network and engage with peers and partners. We will open to a roundtable discussion to explore challenges in greater detail. What did we learn from our discussions? How has it prepared us to return to our leadership roles? What do we need to do next to grow our organizations to face the future with a drive to continue to make government better?

Phil Bertolini, Chief Delivery Officer, e.Republic

Teri Takai, Chief Programs Officer, Center for Digital Government

Adjourn

Conference times, agenda, and speakers are subject to change.