Name: Connecticut Digital Government Summit 2018
Start: 2018-10-02T08:00
Location: Hartford Marriott Downtown

Overview

To view speaker presentations where available, see Agenda section.

Government Technology’s passion is helping spread best practices and spurring innovation in the public sector. The Connecticut Digital Government Summit is designed to do just that. The summit has an advisory board that gathers public sector and private sector leaders to create an agenda designed to make that passion relevant and actionable to the state and local government organizations attending the summit. Participants tell us they use inspirational keynotes, leadership discussions, networking breaks, and timely topics discussed in the numerous breakout sessions to help advance the goals of their organizations and their own career paths.

Topics Include:

Assessing Cybersecurity Risk, Vulnerability and Chances of Survival
The Citizen Experience
Crisis Management and Response
The Collaborative Workplace
Analytics Today
AI, Machine Learning and Chatbots for Digital Service in Government
How Blockchains Will Impact the Public Sector
Future of Transportation

A message from our Keynote Speaker

It is my pleasure to invite you to the 2nd annual Connecticut Digital Government Summit to be held in Hartford on October 2. This Summit will provide a unique opportunity for government business and technology leaders from across the state to discuss our common challenges, hear from those that are solving similar challenges and learn about industry innovation. This event will feature national speakers and breakout sessions. Technology is rapidly transforming the way we provide services and engage with our employees, agencies, citizens and businesses. I hope that you will join me in building the next generation of government services. I believe that the Digital Government Summit is a great way to work together towards this important goal.

– Mark Raymond, Chief Information Officer, State of Connecticut

Speakers

Anthony Huey - Keynote

President, Reputation Management Associates

Anthony Huey has 20 years of experience in editorial management, media relations, marketing communications and business strategy. His career roots started in magazine journalism and evolved into an executive speech coach, crisis management specialist and media relations consultant.
Anthony owns Reputation Management Associates, one of the nation’s leading communications training and crisis consulting companies. He has presented more than 1,400 presentations in his career and has had articles published in magazines and newsletters across the nation.
He has assisted various Fortune 500 companies, including Nike, Victoria’s Secret, Eli Lilly, Ashland Inc., and hundreds of other companies and organizations across North America.

Teri Takai – Featured Speaker

Executive Director, Center for Digital Government, and Former CIO of U.S. Department of Defense, State of California and State of Michigan

Teri Takai is the Executive Director of the Center for Digital Government, a national research and advisory institute on information technology policies and best practices in state and local government. She worked for Ford Motor Company for 30 years in global application development and information technology strategic planning. From Ford, she moved to EDS in support of General Motors. A long-time interest in public service led her to the government sector, first as CIO of the State of Michigan, then as CIO of the State of California, and subsequently the CIO of the U.S. Department of Defense, the first woman appointed to this role. She then served as the CIO for Meridian Health Plan. She is a member of the FirstNet Board and several industry advisory boards. Teri has won numerous awards including Governing Magazine’s Public Official of the Year, CIO Magazine’s CIO Hall of Fame, Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers, the Women in Defense Excellence in Leadership Award, and the Department of Defense Medal for Distinguished Public Service.

Ron Baldwin

Specialist Executive, Government & Public Services, Customer & Marketing, Digital Government, Deloitte

Mr. Baldwin is a Specialist Executive within the Deloitte Digital arm of Deloitte Consulting LLP where he supports the digital government practice. He has extensive experience in the strategic transformation, implementation, management and operations of enterprise mission-critical systems and platforms that support government and the citizens it serves. Prior to Deloitte, Mr. Baldwin served five years as the CIO for the State of Montana and before that four years as the CIO for Montana's Department of Public Health & Human Services. His information technology experience includes more than three decades in the public and private sector managing, designing, developing and implementing information technology solutions with a focus on systems integration, health and human service systems, and enterprise IT operations. Mr. Baldwin also possesses a Project Management Professional credential and holds an adjunct position at a local college.

Matthew W. Daus, Esq.

Transportation Technology Chair, Transportation Research Center, City University of New York (CUNY)

Matthew W. Daus, Esq. currently serves as Transportation Technology Chair and Distinguished Lecturer at the City University of New York’s (CUNY) Transportation Research Center of The City College of New York. Professor Daus conducts research and is extensively published as an expert on ground transportation regulation and technology. He teaches courses on transportation history, policy, sustainability, for-hire regulation and technology. Mr. Daus also continues to serve as President of the International Association of Transportation Regulators (IATR), a non-profit educational and advocacy peer group of government transportation regulators from around the world promoting best regulatory practices. Mr. Daus is the longest serving Chairman of the New York City Taxi and Limousine Commission (TLC), serving for 8 ½ years. Prior to his tenure as Commissioner, Mr. Daus served in executive and other positions in NYC government for almost 20 years at several agencies including as General Counsel to the TLC and the NYC Community Development Agency, as Special Counsel to the TLC and NYC Trade Waste Commission, as a NYC Human Rights Prosecutor, and as Commissioner of the NYC Civil Service Commission. Mr. Daus is a partner and currently chairs the Transportation Practice Group at Windels Marx Lane & Mittendorf, LLP.

Joseph Fiorentino

Title Managing Director, Health and Public Services, Accenture

Joseph Fiorentino is a Managing Director within Accenture’s Health and Public Service practice. Focused on Health and Human Services, he leads teams helping state and local governments use analytics and business intelligence to provide insight driven, client-focused social and healthcare services. He offers market-leading skills in strategic consulting and project delivery.
With 20 years of deep consulting experience in government and insurance, Joseph joined Accenture in 2016. Prior, he led IBM’s Health and Human Services practices. His team of industry experts focused on government healthcare and social services. He advised delivery teams for Medicaid, SACWIS/Child Welfare and Human Service agencies across the US.
An established thought leader, with a Bachelor of Commerce in Finance from McGill University, he’s published reports on the social industry model for IBM, on the importance of smart cities for Public Sector Digest, and on the need for a new health and human services data mindset.

Arthur House

Chief Cybersecurity Risk Officer, State of Connecticut

Arthur H. House became Connecticut’s Chief Cybersecurity Risk Officer in October 2016 and has written Connecticut’s cybersecurity strategy and action plan. From 2012 to 2016, he was Chairman of the Connecticut Public Utilities Regulatory Authority. He was Director of Communications and Congressional Relations in the Office of the Director of National Intelligence and served on the staff of the National Security Council. House was Chief of Staff for Connecticut Senator Abraham Ribicoff and for the U.S. Senate Majority Leader. Private sector work includes senior positions in manufacturing, insurance and banking. House was an economist and loan officer in Africa and Asia for the World Bank. He has a Ph.D in International Relations, has taught at the graduate level at several universities and is author of a book and articles on international relations subjects. He serves on the Board of Directors of AMSC, Inc.

Steve Hurst

Managing Director, Government & Public Services, Customer & Marketing, Commercial Excellence & Experience

Steve Lutinski

Director, Verizon Cyber Security Services

Steve leads the Verizon US Public Sector Security Sales team focusing on critical infrastructure and cyber security. He is responsible for solutions addressing a wide range of cyber threats and compliance requirements including: DDoS Attacks, advanced analytics, continuous monitoring, insider threats and network-based security services.
With over 20 years of experience in cyber security and risk management, Steve has extensive experience helping enterprises and government agencies address issues involving armed conflict, civil strife, labor strikes, natural disasters, terrorist attacks, power outages, pandemic disease, industrial espionage and a wide range of cyber threats.
Before joining Verizon, Steve served as a Solutions Advisor for Genuity (GTE) and Perimeter (Cybergnostic). Steve also served as Operation Security Officer while being an Army Aerial Observer with the U.S. Army 3/7 Air Cavalry stationed in West Germany and served as an Army Aviation Branch Aerial Observer during Operation Desert Shield and Desert Storm.
Steve Resides in Connecticut with his wife and two children.

Kevin Mergruen

Vice President, Public Sector and Higher Education, Information Builders

Kevin Mergruen is the vice president of public sector and higher education business at Information Builders. With over
30 years of software industry experience, Mr. Mergruen has held management positions in product development, sales, and marketing. The solutions his team supports address the public sector requirements for enterprise system integration and operational business intelligence, enhancing organizational effectiveness, modernization of legacy systems, and improved outcomes for citizens and students. Mr. Mergruen is a frequent speaker at industry conferences and executive briefings.
Prior to his current position, Mr. Mergruen was in charge of the company’s ERP Solution Division. His previous experience includes SAP America where he was the North American director of SAP’s Business Information Warehouse, as well as positions at Informix, Cognos, and Britton Lee.
Mr. Mergruen graduated from Hofstra University with a dual degree in finance and computer science.

Paul Noren

General Manager, Connecticut Interactive, NIC Inc.

Paul Noren is the General Manager of Connecticut Interactive, NIC Inc. Paul has over 18 years of experience in business analysis, product, project and portfolio management for Fortune 50 companies in the computer hardware, telecommunications and insurance industries. Paul has a Bachelor’s degree in Management Information Systems from the University of Texas at Arlington.

Joseph Tolisano

Chief Information Officer, Connecticut State Colleges and University

Joseph Tolisano is the Chief Information Officer (CIO) for the Connecticut State Colleges and Universities, a 17 member system of community colleges and universities making up Connecticut’s regional system of higher education. He currently manages an operating and capital budget in excess of 100 million dollars. Prior to this assignment, Joe served as CIO at Eastern Connecticut State University from 2008 to 2014, where he managed the modernization of the campus infrastructure, security and student centric services. From 1997 to 2008, he was the CIO at Holyoke Community College, where he started his higher education career. Joe is a retired Air Force Communications Officer, serving in command and staff positions over his 25 year career, from 1978 to 2003. He holds a Bachelor’s of Science Degree from Northeastern University and an MBA from the University of Mass, Amherst.

View Speakers

Agenda

Tuesday, October 2
8:00 am Eastern	Registration and Morning Refreshments Marriott Ballroom Pre-Function
9:00 am Eastern	Opening Remarks Marriott Ballroom CDE Mark Raymond, Chief Information Officer, State of Connecticut
9:15 am Eastern	Keynote – Bringing the “It Factor” to IT Marriott Ballroom CDE Anthony Huey, President, Reputation Management Associates (@anthonyhuey) We’ve all met someone with intangible qualities that draw others in and make them say, “Wow!” Some call it charisma, magnetism, or the “It Factor,” but it’s nearly impossible to define. You can’t touch the It Factor, but you can immediately feel when someone has it. Why do some leaders have this seemingly magical presence, while too many of us come across as extraordinarily ordinary? Anthony Huey has spent the last 20 years as a communications coach answering this question by studying thousands of executives and the qualities that turn managers into inspirational leaders. He has discovered that most anyone can attain some level of the It Factor by understanding and changing how they are perceived while at the same time ratcheting up the willingness to influence and inspire those around them. This fast-paced and interactive keynote address provides practical and immediately implementable approaches to bringing the It Factor not just to you personally but to your organization. View Supplemental Information Packet Here
10:15 am Eastern	Networking Break Marriott Ballroom Pre-Function
10:45 am Eastern	Concurrent Sessions Assessing Cybersecurity Risk, Vulnerability and Chances of Survival Marriott Ballroom A Can we ever be 100% digitally secure in this age of IoT, cloud, mobility, data-sharing, hacktivism, cyberwarfare, et al.? The answer, of course, is no. But at the same time, failure is not an acceptable option for stewards of private information. What can we do to improve the odds? This session will provide tools for prevention including understanding and shoring up the “human factor” and review the State of Connecticut’s Security Action Plan. David Geick, Director of IT Security Services, DAS/BEST, State of Connecticut Steve Lutinski, Director, Cyber Security Services, Verizon Enterprise Solutions Paul Russell, Chief Technology Officer, Town of Enfield The Citizen Experience Marriott Ballroom B Uber, Amazon, Alexa, Siri, AirBnB – these are just a few of the innovations that have given rise to entirely new paradigms in customer experience. Can government do the same? Absolutely! There’s no other choice. Sooner or later, it must be done. The good news is that it’s closer and more attainable than one might expect. This session looks at some innovative tools and strategies that will revamp and revitalize government’s relationship with its citizens. Ron Baldwin, Executive, Government & Public Services, Customer & Marketing, Digital Government, Deloitte Steve Hurst, Managing Director, Government & Public Services, Customer & Marketing, Commercial Excellence & Experience, Deloitte Paul Noren, General Manager, Connecticut Interactive, NIC Inc. The Collaborative Workplace Capital Room 1 The value of effective collaboration has become increasingly critical for organizational performance and agility, in fostering creativity, innovation and better teamwork, and in attracting a multi-generational workforce. Along with technical and managerial strategies, the workspace spatial environment has a significant impact on collaboration and interactive behavior at work. This session features case studies from government and industry who have redesigned their workspace and will provide best practices and “do’s and don’ts” from their lessons learned. Valter Borges, Director, Information Systems, Department of Children & Families, State of Connecticut Joseph Tolisano, Chief Information Officer, Connecticut State Colleges and University
11:45 am Eastern	Lunch Marriott Ballroom CDE
12:30 pm Eastern	Featured Speaker – How to Shake Things Up and Live to Tell the Tale Marriott Ballroom CDE Teri Takai, Executive Director, Center for Digital Government, and Former CIO of U.S. Department of Defense, State of California and State of Michigan Teri Takai is one of the most respected and influential government IT leaders in the country. Teri is most well-known for her public-sector roles, starting in budget-torn Michigan where she led the state to the #1 ranking in the Digital States Survey four years in a row. Never one to back down from a challenge, she next accepted a plea from Governor Schwarzenegger to put California’s struggling technology efforts back on track. And if that wasn’t enough, Teri next took on the job of heading up the largest IT budget in the world, a budget matched only by the scope of DOD’s problems and complexities. Now she leads one of the nation’s premier digital government think tanks. In each locale, she has been tasked with driving disruptive change. In this captivating session, Teri shares her extraordinary experiences, lessons learned and candid advice.
1:30 pm Eastern	Networking Break Marriott Ballroom Pre-Function
1:50 pm Eastern	Concurrent Sessions Analytics Today Marriott Ballroom A Government by nature is in the data collection business, and there is no shortage of information from which to extract valuable insights. The challenge is to reinvent how to leverage the vast amounts of information to get real results. Emerging next-generation tools include predictive analytics, big data analytics, data visualization, cognitive technology and more. This session explores better ways to tap your data to drive smarter decisions, faster responses and better service. Joseph Fiorentino, Title Managing Director, Health and Public Services, Accenture Kristen Soto, Syndromic Surveillance Coordinator, Immunization Program, Department of Public Health, State of Connecticut Crisis Management and Response Marriott Ballroom B State and local government are responsible for crisis management and recovery from emergencies such as hurricanes and ice storms to the actions of a dangerous individual, and the new challenges of a possible cyberattack. Cyber threats require immediate decisions and present new problems such as public anxiety and the possibility of prolonged absence of public utility services. This session explores new challenges that cyber brings to emergency management. Robert Desiato, Director in Technical Services, Disaster Recovery and Business Continuity, AT&T Leonard Welch, Director, Unified Communications, State of Connecticut AI, Machine Learning and Chatbots for Digital Service in Government Capital Room 1 We are beginning to interact with artificial intelligence (AI) on a daily basis: from online services like Netflix and Facebook, to chat bots on our phones and in our homes like Siri and Alexa. Soon, AI will permeate the ways we also interact with our government. Join us to learn how automated services powered by government data and new advances in artificial intelligence and machine learning, including chatbots, can help improve and expand digital customer service initiatives, and make public services more open, responsive, informative and accessible. Antonio Zurlo, Cloud Engineer Specialist, HPC and Machine Learning, Google Sponsor Briefing Marriott Ballroom CDE (Industry Sponsors Only) This informal discussion will be hosted by Connecticut CIO, Mark Raymond. The focus will be on strategies, priorities, opportunities and the procurement process.
2:50 pm Eastern	Networking Break Marriott Ballroom Pre-Function
3:10 pm Eastern	General Session – Emerging Technologies Marriott Ballroom CDE How Blockchains Will Impact the Public Sector If blockchain is poised to make deep inroads into private industry, it stands to reason that government is next. In fact, government might even end up taking the lead. Potential uses include identity management, licensing, financial services, contract management, electronic voting and more. There is a lot to like! This session explores why blockchain might be particularly suited to government applications while also candidly discussing the challenges to overcome. Kevin Mergruen, Vice President, Public Sector and Higher Education, Information Builders Future of Transportation There are definitive moments in history when technology exceeds our wildest dreams and faces us with one realization: the future is here. For many, that moment comes with the onset of autonomous and connected vehicles. But as technology races ahead, it raises important questions about how government will implement, regulate and oversee these high-tech vehicles. Matthew W. Daus, Esq., Transportation Technology Chair, Transportation Research Center, The City College of New York, City University of New York (CUNY)
4:10 pm Eastern	Networking Reception Marriott Ballroom Pre-Function Network with your colleagues and discuss technology solutions with the event exhibitors. Conference times, agenda, and speakers are subject to change.

Hartford Marriott Downtown

200 Columbus Blvd.
Hartford, CT 06103
(860) 249-8000

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Advisory Board

Government Representatives

Humayun Beg
Executive Director
CJIS Governing Board
State of Connecticut

Valter Borges
Director, Information Systems
Department of Children & Families
State of Connecticut

Paul Boutot
Chief Information Officer
Information Technology
Town of Newington

Easha Canada
Director of Application Services
Department of Administrative Services
State of Connecticut

Doug Casey
Executive Director
Commission for Educational Technology
State of Connecticut

Brian Clonan
Chief Information Technology Officer
Department of Emergency Services & Public Protection
State of Connecticut

Alison Fisher
Statewide Lean Coordinator
Office of Policy and Management
State of Connecticut

David Geick
Director of Security Services
Department of Administrative Services
State of Connecticut

Vanessa Hinton
Director of Information Technology
Department of Public Health
State of Connecticut

Art House
Chief Cybersecurity Risk Officer
State of Connecticut

Tyler Kleykamp
Chief Data Officer
Office of Policy and Management
State of Connecticut

Ryan Kocsondy
Director of Connecticut Education Network
State of Connecticut

Real Lavigne
Director, Information Technology
Department of Revenue Services
State of Connecticut

Eric Lindquist
Chief Technology Officer
State of Connecticut

Thomas Miano
Agency Information Technology Manager
Office of the Secretary of State
State of Connecticut

Dennis Mitchell
Information Technology Manager
Department of Developmental Services
State of Connecticut

Jared Morin
Information Technology Director
Town of West Hartford

Adam Pokorski
Director of Information Technology
City of New Britain

Naveen Prathikantam
Director of Information Technology
Department of Motor Vehicles
State of Connecticut

Mark Raymond
Chief Information Officer
Department of Administrative Services
State of Connecticut

Scott Roberts
Ast. Town Manager
Town of South Windsor

Angelo Romano
Core-CT Director
Office of the State Comptroller
State of Connecticut

Paul Russell
Chief Technology Officer
Town of Enfield

Susan Shellard
Chief Administrative Officer
Department of Economic & Community Development
State of Connecticut

Scott Smith
Director MIS
Town and City of Bristol

Joe Stanford
Chief Innovation Officer
Department of Social Services
State of Connecticut

Joe Tolisano
Chief Information Officer
Board of Regents
State of Connecticut

John Vittner
Director of IT Policy
Office of Policy and Management
State of Connecticut

Jim Vogel
Director of Information Systems
Judicial Branch
State of Connecticut

Leonard Welch
Director of Unified Communications
Department of Administrative Services, Bureau of Enterprise Systems and Technology
State of Connecticut

Eileen Zhang
Director of Information Technology
Town of Westport