Registration and Morning Refreshments in the Exhibit Area

Welcome and Opening Remarks

Keynote – The Power of TALK in an AI World

In a world where ChatGPT enables everyone to write like a Harvard graduate, the true power to stand out now lies in verbal communication. Unfortunately, many studies show that the fear of public speaking ranks higher than the fear of death, and those who struggle to talk in front of others will quickly find themselves and their organizations falling behind. Join Anthony Huey for a lively, thought-provoking keynote exploring the power of verbal communication. Anthony helps his audiences understand the importance of perception and how first impressions are primarily formed when we speak, whether in person, virtually, or on the phone.

Anthony Huey, CSP, President, Reputation Management, LLC

Networking Break in the Exhibit Area

From Hype to Help: Responsible AI and Automation in Real Government Work

Generative AI grabs attention, but governments need practical automation that delivers real results. Agencies must modernize services, manage growing workloads, and address concerns about bias, data exposure, and workforce impact. This session shares practical examples of extending current platforms with automation and building guardrails that satisfy legal and HR teams. Attendees will learn how to launch pilots that deliver value, choose use cases that support staff, and build AI roadmaps that executives and employees can confidently support.

Zero Trust in the Real-World with Securing Networks, Identities, and Shadow IT

As cloud and AI adoption grows, traditional security perimeters no longer protect government systems. Agencies must manage shadow IT, unknown AI tools, and data flowing into unapproved services while modernizing infrastructure with limited staff and budgets. Together, we will explore practical Zero Trust strategies, including identity protection, device and endpoint management, and resilient network design. Attendees will gain actionable approaches to controlling risk, strengthening identity security, and ensuring critical services remain operational during outages or cyber incidents.

Lunch

Data Dashboards and Smart Communities to Turning Local Information into Regional Insight

Local governments collect enormous amounts of data but turning it into actionable insight remains difficult. How can agencies treat data as a shared regional asset to guide infrastructure, economic development, and smart community planning? Here we will illustrate how dashboards support decision-making and long-term planning. We will learn practical approaches to selecting high-value use cases, aligning data across jurisdictions, and building partnerships that create visible, community-level impact.

Networking Break in the Exhibit Area

Rebranding IT Change Management Workforce with Upskilling and Knowledge Transfer

Government IT teams are increasingly expected to lead digital transformation while managing retirements, workforce shifts, and skills gaps. How can agencies reposition IT as a strategic partner through effective change management, workforce development, and knowledge capture? Participants will learn practical strategies for developing internal talent, improving digital literacy across departments, and ensuring vendors provide adoption and training support so technology investments succeed long after deployment.

Exclusive Briefing for Industry Partners

Designing the Digital Front Door: Modern Services for Every Resident

Residents expect government services to work like their favorite apps, simple, mobile-friendly, and available anytime, yet many agencies still rely on disconnected portals and legacy systems that confuse users. Closing out the day, this session discusses how governments can create a true digital front door that connects permits, payments, service requests, and information into a single, modern experience. Gain practical strategies for mapping digital journeys, modernizing legacy systems, designing mobile-first services, and partnering with vendors to deliver flexible, future-ready solutions residents can actually use.

Closing Remarks

Networking Reception in the Exhibit Area

Network with your colleagues and discuss technology solutions with the event exhibitors.

End of Conference

Conference times, agenda, and speakers are subject to change.