Central Florida Digital Government Summit 2024 Banner

Overview

To view speaker presentations where available, see Agenda, below.

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

A message from our Keynote Speaker

In Orlando, we’re focused on collaboration locally, regionally, and nationally to solve problems and share lessons learned while anticipating future needs. Key to those efforts is not only building relationships within our public agency circles, but also growing relationships with our service providers. I look forward to joining you at the Digital Government Summit and discussing how together we can continue to build secure, efficient, forward-focused, resilient operations that meet today’s technology needs while anticipating needs on the horizon.

- Rosa Akhtarkhavari, Chief Information Officer and Deputy Chief Financial Officer, Technology, Finance, and Internal Business Departments, City of Orlando

Speakers

Cassi Chandler

Cassi Chandler

Motivational Leadership Expert, FBI’s First African American Female Special Agent Assistant Director

Cassi Chandler is an innovator, strategist, investigator, and leader who has broken barriers, led diverse teams, and built cultures of motivational leadership and inclusivity at some of the world’s most important organizations, including Bank of America and the FBI. In a career that has included many “firsts” across the U.S. government and financial services industries, she served as the FBI’s first African American female special agent assistant director as well as the Bureau’s first female national spokesperson and director of public and community affairs. The founder, president, and CEO of Vigeo Alliance – a leadership and talent risk management partner helping organizations elevate their cultures through diversity and inclusion – Chandler is dedicated to helping organizations position themselves for success by building more diverse and inclusive cultures that thrive.
Chandler draws from her personal experiences leading diverse teams as a change agent in a broad range of fields to facilitate honest conversations on what can be achieved when organizations go “all in” on diversity. In addition to defining the tools motivational leaders need to mindfully build more high-performing cultures, Chandler provides actionable insights on how to move the needle while leading with empathy. An engaging storyteller, she immerses audiences as she retraces her journey reinvigorating the world’s leading intelligence organizations in the post-9/11 landscape, managing risk, and driving global equity at one of the world’s top multi-national banks. Her exploration of the influences that impact perceptions of diversity is integral for any organization focused on establishing a more inclusive vision.
Prior to Vigeo Alliance, Chandler was senior vice president for business operations at Bank of America, where she led enterprise-wide teams and developed integrated frameworks for identifying and addressing cybercrimes, fraud trends, and consumer risks. She also served on the corporation’s Global Diversity and Inclusion Advisory Council and led the bank’s compliance relationships with the Consumer Financial Protection Bureau (CFPB). Before Bank of America, she spent 23 years with the FBI, where she directed white collar crimes, financial crimes, terrorism, and cybercrimes investigations and foreign intelligence activities, while also leading the evolution of its healthcare fraud and criminal and domestic terrorism intelligence programs.
Chandler continues to drive organizational change as the CEO of Chandler Consulting and a former adjunct professor on intelligence and terrorism at Pace University’s master’s in public safety and homeland security graduate program. As part of her commitment to impacting progress, Chandler served as an independent federal monitor with the NYPD, is an instructor at the Pacific Coast Banking School, and a member of the League of Women Voters and Rotary Club International. She also served on the U.S. Marine Corps Red Team, which monitored the Corps’ assessment of expanding infantry officer roles to women, and on numerous charitable and diversity boards. She is currently a member of the Board of Directors of Leafly Holdings, Inc.
Chandler’s groundbreaking accomplishments have been recognized through numerous awards, including the Senior Executive Service Presidential Rank Award of Meritorious Executive under President George W. Bush, the National Center for Women & Policing’s “Breaking the Glass Ceiling” award, and the Norfolk NAACP Trailblazer Award. She earned her B.A. from Louisiana State University, where she serves on the board of the alumni association, and her J.D. from Loyola University School of Law, where she is a member of the board of trustees.

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Phil Bertolini

Phil Bertolini

Senior Vice President, Government Technology

Phil Bertolini is a senior vice president for Government Technology, the premiere event and thought leadership content provider for state and local government technology professionals. Previously, he served as deputy county executive and CIO for Oakland County, Michigan. During his 31-year tenure, Phil built a world-class IT organization in the second-largest county in Michigan, just north of Detroit. As Oakland County CIO, he oversaw more than 150 employees serving over 1.2 million residents. In 2005, he was also promoted to deputy county executive, holding dual positions until his retirement. Phil’s efforts earned the county national attention, winning numerous awards for technology innovation and excellence. He was named Governing Magazine’s Public Official of the Year and Government Technology Magazine’s Top 25 Doers, Dreamers & Drivers. He was also honored by the President Obama White House as a Champion of Change.

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Rosa Akhtarkhavari

Rosa Akhtarkhavari

Chief Information Officer and Deputy Chief Financial Officer, Technology, Finance and Internal Business Department, City of Orlando 

Rosa Akhtarkhavari is Deputy Chief Financial Officer and Chief Information Officer, a member of the City of Orlando executive management team overseeing technology, finance, and internal business services for the City.
Rosa is a visionary and result-oriented IT leader with over 30 years of experience in municipal government. She is experienced in organizational transformation, strategic planning and alignment, user experience, Information Security, Enterprise Architecture, GIS, development, contract negotiation, and implementation of leading-edge technology solutions that align technology plans with business requirements.

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Joe Arena

Joe Arena LinkedIn

Broadband Development Manager, Ciena

Joe Arena is a broadband thought leader that has assisted Towns and Counties across the Southeast build municipal networks to improve broadband access to where communities need it most. Joe has worked for Ciena, a BABA compliant network technology vendor that is heavily invested in promoting digital equity for all.

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Todd Bayley

Todd Bayley

Chief Information Officer, Pasco County, Board of County Commissioners

Mr. Bayley provides leadership for the continued development of an innovative, robust, and secure information technology environment for the County.
The primary responsibilities of his office encompass a wide variety of strategic technology issues:
Governance and policy
Resource allocation
Information technology protocols
Strategic digital technologies and performance tracking
Pasco County Information Technology provides support for fifty-seven different lines of business for the delivery of IT infrastructure and services, information security systems and compliance, administrative systems, and client support services. In addition, the department is responsible for network and telephony needs for the 6th Judicial Court Administration, State Attorney, Public Defender, Guardian Ad Litem, and Misdemeanor Probation, as well as five constitutional offices: (1) Pasco Sheriff’s Office (Telephony only), (2) Pasco Tax Collector, (3) Supervisor of Elections, (4) Property Appraiser, (5) Clerk of the Court and Comptroller.
Mr. Bayley has been in the Information Technology field for 42 years; he holds three master’s degrees from Florida State University (MPA) and Liberty University (MBA, MAML). Bayley is a Certified Public Manager (CPM), a Certified Government Chief Information Officer (CGCIO), and a U.S. Coast Guard Veteran.

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Robert Beach

Robert Beach

Chief Technology Officer, City of Cocoa 

Robert "Rob" Beach has over 30 years as a technology leader, known for blending innovation with professionalism and teamwork. Presently, as the Chief Technology Officer for the City of Cocoa, Rob has revamped its IT infrastructure, solidifying its position as a dependable partner for City departments and residents.
Before this role, Rob served as the Director of IT for Seminole County Government and as the IT Director at the City of Oviedo. He’s also imparted his deep experience as a professor at institutions like Valencia College, Seminole State College, and Daytona State College. In recognition of his contributions, he was named a Computerworld Premier 100 IT Leader in 2010.
Rob graduated from the University of Central Florida with a BS/BA and pursued further studies at the Florida Institute of Technology, earning an MS/IT and an MBA. A distinguished alumnus of the John Scott Dailey Institute of Government's CGCIO program, he's also been an active member of FLGISA, holding roles from District Director to Vice President and currently serves as its 2nd Vice President. Currently, he is the City representative on the Executive Committee of the MS-ISAC and serves as a Leadership Mentor for the organization as well.
Outside of his professional commitments, Rob is a devoted family man, cherishing 18 years of marriage with his wife Shyla and their blended family, including daughters Emily and Baylee, and son Gavin. He's also an avid sports enthusiast, passionately supporting Orlando City SC, UF, and UCF teams. This blend of family ties and sports fervor provides Rob with a deep sense of community and balance in Central Florida.

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Jeremey Benedict

Jeremey Benedict

Senior Solutions Engineer, Okta

Jeremey Benedict serves as a Senior Solutions Engineer, focusing his efforts on security and identity. Jeremey's expertise extends across a spectrum of enterprises with a particular emphasis on public sector organizations. He has helped some of the largest organizations to protect against security threats and data breaches. Jeremey also guides organizations in embracing identity as the new security perimeter.

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Kevin Burns

Kevin Burns

Chief Information Officer, Director of Information Technology, City of Melbourne

Chief Information Officer/Director of Information Technology, City of Melbourne, Florida. July 2019 to present.
Chief Information Officer/Director of Information Technology, City of Miami, Florida.
June 2014 to July 2019
Deputy Chief Information Officer, City of Miami, Florida.
November 2013 to June 2014
Information Systems Manager Fire Rescue, City of Miami, Florida.
October 2008 to November 2013
Information Systems Manager Information Technology Department, City of Miami, Florida.
October 2002 to October 2008
Sergeant First Class, United States Army.
September 1976 to October 1996

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Justin Clark

Justin Clark

Information Systems Security Officer, City of Orlando 

As an IT security analyst Justin takes pride in helping organizations protect their assets and ensure the confidentiality, integrity, and availability of their systems. With a strong technical background and expertise in tools like cloud configuration and web application security tools, he can identify and mitigate potential threats to networks and systems. Justin is also an excellent communicator, able to clearly explain technical concepts to both technical and non-technical audiences. In his role, he is highly analytical and detail-oriented, always looking for patterns and trends that can inform their security strategy. Overall, Justin is passionate about cybersecurity and committed to keeping his clients' systems safe.

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Katya Diaz

Katya Diaz

Staff Writer, Industry Insider – Florida

Katya is a staff writer for Industry Insider—Florida, a premier membership publication that offers exclusive, in-depth reporting, research, and special events on the people, deals, legislation, and trends driving Florida public-sector IT. Previously, she served as a staff writer for Government Technology, a sister publication of Industry Insider — Florida, for two years, covering national topics related to politics and broadband. Katya has been a professional journalist since 2015 and has a bachelor’s degree in journalism and a master’s degree in global strategic communications from Florida International University. She currently resides in Orlando and grew up in Miami, Florida, making her a proud Florida native.

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Amy Kessel

Amy Kessel

Fiscal Manager, Vendor Relations and Contract Manager, Information Technology Department, City of Orlando

Amy Kessel serves as IT Fiscal Manager for the City of Orlando, overseeing vendor relations, contract management, budgeting, and financial planning within the Information Technology department. She is pivotal in allocating resources efficiently to support the city's technological infrastructure.
With a master’s degree in Public Administration from the University of Central Florida, Amy brings a wealth of financial and public sector knowledge to her position. She works closely with departmental leaders to develop and implement fiscal strategies that align with organizational goals and priorities. Her forecasting, analysis, and resource optimization expertise allows her to effectively manage budgets, identify cost-saving opportunities, and mitigate financial risks. Through her diligent efforts, she helps ensure that the city's IT initiatives are innovative, forward-thinking, fiscally responsible, and sustainable.
Amy exemplifies a strong sense of stewardship and accountability, striving to maximize the value of taxpayer dollars while delivering high-quality services to the residents and businesses of Orlando.
A Florida native, she resides in Orlando with her husband and two daughters.

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Rafael Mena

Rafael Mena

Chief Information Officer, Orange County 

Rafael Mena was appointed as Chief Information Officer by the Orange County Mayor in 2002. For almost two decades since, he has led a talented team of IT professionals who maintain the technology needs for more than 8,000 Orange County employees, operating within the $6 billion Orange County budget. His primary goal is to support the Mayor’s vision to make Orange County the “Experimental Prototype Community of Tomorrow” by creating a community culture of innovation, collaboration, and inclusiveness.
The role of Chief Information Officer is a multifaceted one, requiring strong leadership skills and the ability to direct, plan, and organize information technology solutions for all Orange County Government entities. This includes all constitutional offices such as the Clerk of Courts, Court Administration, Orange County Sheriff’s Office, Supervisor of Elections, and the Board of County Commissioners. The Chief Information Officer also manages the Information Systems & Services Division, 911 Administration, 311 Citizen Call Center, Convention Center, and Radio Services.
Mr. Mena’s notable accomplishments during his tenure include:
Invited to present to President Barack Obama in 2013 regarding Orange County's innovations in emergency response. Mr. Mena presented overviews of the OCFL Alert and OCFL 311 mobile apps that assist residents before, during, and after extreme weather events.
Honored by the Dominican Republic Ministry of the Presidency for his assistance in implementing the country's new emergency 911 system, video surveillance system, and radio system
Named among the Top 25 Influential Hispanics in Central Florida in January 2014 by the Hispanic Chamber of Commerce of Metro Orlando (HCCMO)
Awarded "Top 100" Most Influential Hispanics in Information Technology in 2013, 2016, and 2017 by the Hispanic IT Executive Council
Identified as lead local CIO— February 2013, Government Technology Editorial Roundtable
Selected as one of the "Top 25 Dreamers, Doers and Drivers" in Digital Government and government technology professionals in the nation – February 2007 Government Technology Magazine
Oversaw multiple departments that were invaluable in ensuring Orange County residents were able to access vital information about the COVID-19 pandemic, the County’s response, and how best to keep their families safe during an unprecedented global event
Recognized as a 2006 Computerworld Honors Program Laureate in the category of Government & Non-Profit Organizations— "Bringing IT Together: One Network and Three Storms”
Mr. Mena is active in the community, particularly in the area of developing future IT leaders. He enjoys partnering with local educational institutions, and volunteering his time to speak to high school and college students interested in pursuing a career in technology.

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David Palmer

David Palmer

Director, Information Technology Division, Polk County 

“With a career spanning over three decades in Information Technology, David has been at the forefront of fostering creativity, innovation, and collaboration. As the IT Director for Polk County, Florida, his leadership has been pivotal in steering the county’s technology initiatives towards a future where digital equity and accessibility are not just ideals, but realities.
As Chairman of the PolkVision Smart Communities team his commitment to smart growth and sustainable development. By bridging the gap between technology and community needs, he has helped to shape a vision of a connected and responsive digital ecosystem. As the Polk County Liaison to the State of Florida Department of Commerce Office of Broadband, he has championed the cause of statewide connectivity. His efforts ensure that every Floridian, regardless of their location, has access to the digital tools necessary for success in the 21st century.
David is an alumnus of Indiana State University and holds a Certified Government CIO certificate from Florida State University.  What drives him is his passion for family, team, and an unwavering dedication to his community.  They are the cornerstones upon which he wants to leave a legacy of service, to ensure that Polk County, and indeed all of Florida, thrives in the digital age.”

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Josh Pearl

Josh Pearl

Regional Director, Systems Engineering, Public Sector, Fortinet 

With 15 years in the Cybersecurity space, Josh Pearl has spent the last 4 years working to secure Public Sector organizations in Florida. As the Public Sector Systems Engineering Director for the state of Florida at Fortinet, he has had the opportunity to work with many FL-based Government organizations to understand their goals, the technical hurdles they face, and how to put them in the best position possible to mitigate cyber-attacks in a world where they are becoming increasingly ubiquitous.

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Hossam Reziqa

Hossam Reziqa

Chief Information Officer, Information Technology Systems, City of Daytona Beach

A technology enthusiast and team builder, Hossam Reziqa is a seasoned technology professional with a diverse background in systems engineering and management. Beginning his professional career as a Network Administrator at Bethune Cookman University and then a Systems Engineer at NASCAR, Hossam quickly established himself as a capable leader with a keen understanding of complex technological systems. His expertise led him to join the City of Daytona Beach IT department, where he led the Infrastructure team as the Senior Application System Analyst. Recognizing his leadership abilities and strategic vision, Hossam was promoted to IT Manager and eventually became Chief Information Officer (CIO). In his current role, he spearheads innovative technological initiatives to drive efficiency and modernization across the organization. Hossam has revamped the IT department to be a business partner with other departments while striving for excellence in service. Leading with the mindset of making technology work for staff and the public, Hossam has achieved great success by modernizing processes with departmental buy-in. With a wealth of experience in both the public and private sectors, Hossam brings a unique perspective to the intersection of technology and business.

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Oscar Torres

Oscar Torres

Chief Information Officer, City of Lakeland 

Oscar serves as the Chief Information Officer for the City of Lakeland where he has worked for over 17 years. He has a bachelor’s degree from USF in Information Technology and a master’s degree from Webster University in Information Technology Management. His professional certifications include, Certified Public Manager (CPM), Certified Government Chief Information Officer (CGCIO), Certified Information Systems Security Professional (CISSP), GIA Security Leadership Certification (GSLC) and Smart Cities Practitioner Certificate.
He also serves in the National Guard, Lieutenant Colonel Oscar Torres currently serves in the Florida Army National Guard as the Battalion Commander of the 146TH Expeditionary Signal Battalion responsible for providing voice and data services via fixed, terrestrial, line of sight and beyond line-of-sight tactical signal communications in support of military operations. Lieutenant Colonel Oscar Torres has more than 24 years of military service with two deployments, Iraq in 2008 - 2009 and the other to the National Capital Region from 2013-2014. He has received several military awards and decorations, most notably awarded the Bronze Star for his achievements in Iraq and awarded the General John J. Pershing Award as the distinguished honor graduate for the Army Command and General Staff College.
Oscar is married to Brooke and has two wonderful boys Tyler age 23 and Ian age 7.

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Agenda

Thursday, April 25

8:00 am Eastern

Registration and Morning Refreshments in the Exhibit Area

Pre-Function/Manatee Ballroom

9:00 am Eastern

Opening Remarks

Summerlin/Princeton/Anderson

Rafael Mena, Chief Information Officer, Orange County

Rosa Akhtarkhavari, Chief Information Officer and Deputy Chief Financial Officer, City of Orlando

9:15 am Eastern

Keynote – Leading and Motivating the Human for Tomorrow

Summerlin/Princeton/Anderson

The “human” means more to your team’s success today than ever before. How will emerging advances in technology, along with constant changes in global, social, and economic factors, present unforeseen difficulties for employees in the future? This presentation defines how today’s leaders can champion and serve their teams by preparing them today to meet the unknown challenges of tomorrow.

Cassi Chandler, Motivational Leadership Expert, former FBI Special Agent Assistant Director

10:15 am Eastern

Networking Break in the Exhibit Area

Pre-Function/Manatee Ballroom

10:45 am Eastern

Concurrent Sessions

Readiness, Responsiveness and Resilience

Delaney

Recent global events have laid bare the need for robust continuity plans that include collaboration between state and local governments. We’ve witnessed heroic work and along the way learned some valuable lessons – one of which is that the next virus, fire, flood, or cyber-disruption is just around the corner. This session asks (and answers) the question: “How can local governments work together to prepare for, respond to, and recover from the next catastrophic event?”

Moderator: Hansa Bernal, Senior National Conference Director, Government Technology

Rosa Akhtarkhavari, Chief Information Officer and Deputy Chief Financial Officer, City of Orlando

Kevin Burns, Chief Information Officer, Director of Information Technology, City of Melbourne

Ben Moebes, Sales Director, Southeast Public Sector, Cradlepoint, Inc.

Bridging the Divide: Advancing Digital Equity and Accessibility for All!

Sumter/Seminole

Digital equity and inclusion are not just about connectivity. Access to broadband is but a piece of the puzzle. The issue of equitable use and accessibility comes into play. What will governments do to create full engagement opportunities for all? How will technologies support this endeavor? How will we make those technologies accessible? This session provides foundational knowledge on how to drive digital equity and accessibility forward and looks at the great work that is being done in Central Florida to improve the equitable use of technology.

Moderator: Katya Diaz, Staff Writer, Industry Insider - Florida

Joe Arena, Broadband Development Manager, Ciena

David Palmer, Director, Information Technology Division, Polk County

11:45 am Eastern

Lunch

Summerlin/Princeton/Anderson

12:45 pm Eastern

Bits and Bytes - Show Me the Money!

Summerlin/Princeton/Anderson

In today's rapidly evolving digital landscape, the public sector faces unique funding challenges. From upgrading outdated systems to developing innovative solutions, securing adequate capital is crucial for driving progress and delivering effective services. What does the funding landscape look like and what resources are available? Public-private partnerships, grants, budget allocations and more are all part of the conversation. This session will provide an overview of how to best optimize your financial resources.

Moderator: Phil Bertolini, Senior Vice President of Events, Government Technology

Amy Kessel, Fiscal Manager, Vendor Relations and Contract Manager, Information Technology Department, City of Orlando

1:05 pm Eastern

Short Break

Please proceed to the concurrent sessions.

1:15 pm Eastern

Concurrent Sessions

Emerging Technology in Government

Delaney

Innovators create increased productivity, cost savings and people-first services that benefit users. How is government harnessing emerging technologies, like AI, while at the same time ensuring ethics, security, and privacy are top of mind leading into the future? In this thought-provoking session, we will dive into the transformative potential of emerging technologies in reshaping government operations, enhancing citizen experience, while building more efficient, responsive and accountable public sector.

Moderator: Hossam Reziqa, Chief Information Officer, Information Technology Systems, City of Daytona Beach

Todd Bayley, Chief Information Officer, Pasco County

Bruce Malyon, Vice President, Technology Evangelist, Vasion

Oscar Torres, Chief Information Officer, City of Lakeland

Securing the Future by Staying Ahead of the Cybersecurity Curve!

Sumter/Seminole

Cyberthreat attacks are increasing in potency and frequency while becoming more treacherous to navigate each year. Having a solid and well-prepared incident response plan is not an option to consider, but a must-have. Is your team ready for the inevitable incident? This session explores the current reality of security threats and how we can work together to defend and respond.

Moderator: Robert Beach, Chief Technology Officer, City of Cocoa

Jeremey Benedict, Senior Solutions Engineer, Okta

Justin Clark, Information Systems Security Officer, City of Orlando

Josh Pearl, Regional Director, Systems Engineering, Public Sector, Fortinet

Exclusive Briefing for Industry Partners

Brevard

Hosted by: Rafael Mena, Chief Information Officer, Orange County

2:15 pm Eastern

Networking Break in the Exhibit Area

Pre-Function/Manatee Ballroom

2:35 pm Eastern

General Session – The State of AI in GovTech: Exploring the Future and Charting the Course

Summerlin/Princeton/Anderson

Presented by the Center for Public Sector AI, this keynote presentation delves into the present status of Artificial Intelligence in the GovTech sector, offering a detailed examination of AI's applications within state and local governments. We will explore AI's potential future paths in GovTech, highlighting emerging trends and discussing how technology and policy leaders can prepare for AI's impact on service delivery. We will address starting points for AI implementation, stressing the importance of collaboration, ethical considerations, and equitable technology access. This forward-looking talk will equip attendees with a thorough understanding of AI's trajectory in GovTech, providing practical insights to effectively leverage AI for public sector innovation and advancement.

Phil Bertolini, Senior Vice President of Events, Government Technology

3:45 pm Eastern

Networking Reception in the Exhibit Area

Pre-Function/Manatee Ballroom

Network with your colleagues and discuss technology solutions with the event exhibitors.

4:15 pm Eastern

End of Conference

Conference times, agenda, and speakers are subject to change.

DoubleTree by Hilton Downtown

60 S Ivanhoe Blvd
Orlando, FL 32804
(407) 425-4455

Get Directions To
DoubleTree by Hilton Downtown

Advisory Board

Government Representatives

Rosa Akhtarkhavari
Chief Information Officer
Information Technology Division
City of Orlando

Todd Bayley
Chief Information Officer
Pasco County

Robert Beach
Chief Technology Officer
City of Cocoa

Kevin Burns
Chief Information Officer
Information Technology Division
City of Melbourne

Ashley Kohler
Chief Information Officer
Seminole County Tax Collector

Roberto Lopez
Deputy Chief Information Officer
City of Orlando

Rafael Mena
Chief Information Officer
Orange County

Parsram Rajaram
City Director
City of Winter Park

Hossam Reziqa
Chief Information Officer
Information Technology
City of Daytona Beach

Brian Ross
Chief Information Officer
Technology Management Department
City of Haines City

Industry Representatives

Ben Moebes
Sales Director
Cradlepoint

Jason Stephens
Senior Account Manger
Lumen Technologies

Registration Information / Contact Us

Contact Information

2025 Sponsorship opportunities are available. For more information, contact:

Heather Earney
Government Technology
Phone: (916) 932-1339
E-mail: heather.earney@erepublic.com

Venue

DoubleTree by Hilton Downtown

60 S Ivanhoe Blvd
Orlando, FL 32804
(407) 425-4455