Name: California Digital Government Summit 2018
Start: 2018-09-18T08:00
Location: Sheraton Grand Sacramento

Overview

To view speaker presentations where available, see Agenda section.

View photo highlights of the California Digital Government Summit 2018 Here

CSDGS18 pic 1 CADGS18 photo 2 CADGS18 photo 3

Government Technology’s passion is helping spread best practices and spurring innovation in the public sector. The California Digital Government Summit is designed to do just that. The summit has an advisory board that gathers public sector and private sector leaders to create an agenda designed to make that passion relevant and actionable to the state and local government organizations attending the summit. Participants tell us they use inspirational keynotes, leadership discussions, networking breaks, and timely topics discussed in the numerous breakout sessions to help advance the goals of their organizations and their own career paths.

Topics Include:

Digital Government – What is the Vision and What are the Obstacles?
Organizational Changes to Support Process Improvement
Drones and Vehicles – Policy and Practice
The Age of Disruption
Optimize Your Customer Journey – Customer Service Management
The Rise of Ransomware
IT Resiliency in the Modern World
How Data Supports Digital Transformation
The World of XaaS

A message from our Keynote Speaker

Speakers

Thurl Bailey - Keynote

Inspirational Speaker & Retired Professional Basketball Player

From the youth to the corporate world, Thurl Bailey inspires others to win whatever the odds or disappointments. Master storyteller and accomplished speaker, he inspires companies and individuals to focus on what matters most; to persevere, build winning teams, encourage peak performance, develop leadership, and discover opportunity in change.
Twice Thurl has led teams from far behind to win national championships. His most recognized title was the 1983 North Carolina State Wolfpack team which beat the famed University of Houston (Phi-Slamma-Jamma) Cougars, featuring Hakeem Olajuwon & Clyde Drexler. That nation championship game was voted top 2 finishes of all time of any sporting event. That incredible season was the subject of ESPN’s 30 for 30 entitled, “Survive and Advance”. Because of his outstanding leadership skills and the quality of his character, as well as his impressive basketball skills, Thurl was drafted by the Utah Jazz as the 1983 7th overall pick of the N. B.A. Draft. Thurl spent twelve of his sixteen-year professional basketball career in the N. B. A., and four years playing overseas, in Italy and Greece. His courtesy and integrity both on and off the court and his strong sense of community service have led to numerous civic awards and earned him the nickname "N.B.A.'s Mr. Nice Guy".
When you meet Thurl Bailey you first notice a tall (7' 0") athlete. But he is a man of as much depth as height. Thurl is a gifted inspirational singer and songwriter. His first album, "Faith In Your Heart", released in 2000 was a best seller.
His other awards include the N. B. A.'s prestigious J. Walter Kennedy Community Service Award, the Utah Association for Gifted Children Community Service Award, Sigma Gamma Chi Fraternity's Exemplary Manhood Award, The Great Salt Lake Council of the Boy Scouts of America's American Champion Award, and the Italian League's 1998 All Star Games' Most Valuable Player.
Thurl leads a busy life as a professional speaker, singer/songwriter, businessman, community advocate and television game analyst for the Utah Jazz. A devoted family man, he and his wife Sindi live in Salt Lake City, Utah with their two youngest children.

Jamie Butler

Senior Manager of Solutions Architecture at Amazon Web Services

As the Senior Manager of Solutions Architecture at Amazon Web Services (AWS), Jamie Butler leads a team of technical professionals supporting State and Local Government customers across the US. Prior to joining AWS, Jamie spent more than 15 years working in Higher Education, most recently as the Executive Director of Information Technology for the College of Engineering at UC Davis. His educational background includes a BS in Information Science and an MBA with a specialty in Technology Management. Additionally, Jamie is a certified Project Management Professional (PMP) and holds several AWS Certifications.

Chief Information Officer, Department of Tax and Fee Administration, State of California

Nabil is responsible for providing the computing, communications, and security infrastructure that enables CDTFA’s internal business operations, and field offices, as well as a variety of external users and services for CDTFA customers and taxpayers.
Furthermore, Fares and his technical team strive to be an early adopter, biggest influencer, and best promoter of relevant CDTFA technologies and services. He routinely shares his vision and insights in optimizing business results through the use of technology, developing robust public sector teams, invigorating innovation, and enabling IT operational excellence.
Before joining CDTFA in 2018, Fares was the director of technology and chief information officer of the city of Stockton, California. With more than 25 years in the high tech industry for the State of California and the private sectors, he has also served in various IT leadership positions at Bank of America and JP Morgan, and Texas Instruments. Fares holds a Bachelor of Science degree in English and Educational Psychology from Alexandria State University, Egypt.
Sunday supports the innovation, technology, and business community by serving as a board member of few software and security companies.

Nicholas Flom

Executive Director, Northern Plains UAS Test Site

Nicholas Flom is the Executive Director for the Northern Plains Unmanned Aircraft Systems Test Site, an organization designated by the Federal Aviation Administration to conduct critical research into the certification and operational requirements necessary to safely integrate UAS into the national airspace system. Mr. Flom represents the Test Site in multi-stakeholder standards groups and industry activities. In May 2017, he was appointed by Governor Burgum to co-chair North Dakota’s UAS Detection and Counter-UAS Force. The UAS Detection and Counter-UAS Task Force explores government, business and research opportunities in the rapidly evolving field, while also working to accommodate UAS operators who want to test UAS detection and countermeasures in North Dakota. Representing the test site, he actively participates in RTCA Special Committee 228 Working Group 1 that is developing the minimum operational performance standards for detect and avoid. He is a member of ASTM and is a voting member of Committee F38 on Unmanned Aircraft Systems. Serving as an industry subject matter expert, he contributes to multiple active working groups that are developing ASTM standards
Mr. Flom holds an Airline Transport Pilot certificate for single and multi-engine land with over 4,000 flight hours. He holds a Bachelor of Science in Commercial Aviation from the University of North Dakota.

Karen Johnson

Chief Deputy Executive Officer, Covered California, State of California

In December 2016, Karen was appointed as the Chief Deputy Executive Officer at Covered California, where she serves as a member of the executive leadership team with responsibility for strategic direction, leadership and oversight of several divisions. Her primary responsibility is to ensure organizational effectiveness through the formulation, implementation and evaluation of the policies and procedures pertaining to operational process, coordinating daily tasks, developing project plans crossing divisions and resolving issues impacting operations and finances.
She previously served for nearly ten years as the chief deputy director of the California Department of Health Care Services (DHCS), having served as one of the highest-ranking members of the department while managing and directing the day-to-day operations, implementing department policies and assisting in the formulation of policy to achieve DHCS’s mission.

Greg Luengo

Account Manager, Sacramento, Northern California, Northern Nevada, Zerto

Greg Luengo is an Account Executive with 15+ years’ experience working with Commercial, Enterprise, Healthcare companies and Public Sector agencies delivering complete Datacenter solutions. His experience includes solutions in Cloud and Hypervisor software, Server and Desktop Virtualization, enterprise and hyper-scale hardware technologies, Cloud Infrastructure, and VDI solutions. He also has a strong background in working with local system integrators and technology partners to coordinate best-of-breed solutions for customers. Greg is also VSP certified (VMware Sales Professional).

Karen Ruiz

Chief Technology Officer and Chief Information Officer, Covered California, State of California

Ms. Ruiz currently serves as the Chief Technology / Information Officer for Covered California. Covered California provides affordable insurance for over nearly 1.5 million Californians, supporting consumers with a network of over 10,000 private insurance agents, and an over 1,000 seat contact center.
Ms. Ruiz previously served as the Project Director for the CalHEERS system project which is a joint venture between Covered California and the Department of Health Care Services. The system will be used by consumers to apply and enroll in new Covered California plans beginning October 1, 2013, and as the Project Director for CalPERS $500 million pension and health system consolidation and modernization project. The system, launched in September, 2011, replaced over 49 legacy systems and serves as the single solution managing pension and health benefits for over a million public employees.
Prior to her appointment at CalPERS, Ms. Ruiz served as the Deputy Director and Chief Information Officer for the Department of Social Services and also served as part of the IT executive management team at the Employment Development Department, overseeing IT Governance, project management, and enterprise architecture.

Solution Architect, Enterprise West Engineering, Fortinet

Tony has been working in Northern California as a security and networking professional for over 20 years. An Air Force Cyber Security veteran, Tony has been involved for many years in networking and security design, planning, and operations for a wide swath of customers including the State of California, California counties, and education customers. A Solution Architect at Fortinet for the last year, Tony consults with Fortinet’s largest enterprise and government customers to develop cost-effective and pragmatic Cyber Security architectures.

Sumi Smith, PMP

Chief Information Officer and Deputy Director, Technology Services Division (TSD), Department of Child Support Services, State of California

Ms. Smith has over 25 years of progressively responsible roles in IT and allied areas. Rising from a technical specialist through multiple roles on her path to becoming the Chief Information Officer at the Department of Child Support Services, she understands the importance of each team member’s contribution to supporting the government mission.
She attributes her own success to collaboration with the great people around her and her openness to being student of government.
Her philosophy on change is simple: start by listening, watching, and understanding – and then being willing to move strategically to help her organization make the necessary shifts.
Data is her passion. She strongly believes it is the #1 asset that every agency has and that the vast majority of what a CIO should be doing is empowering his or her organization – from the front line to the executive offices – with secure, accurate, and timely data.
Ms. Smith holds a B.S. in Engineering from CalPoly, and is a certified PMP. She is a speaker and author for organizations such as Women in Technology International (WITI), Project Management Institute (PMI)- Sacramento Valley Chapter, CIO Academy.

Brian Ulicny, PhD

Senior Director, Thomson Reuters Lab, Thomson Reuters

Dr. Brian Ulicny is Senior Director of Thomson Reuters Labs and a founding member and head of the Thomson Reuters Boston Innovation Lab, a data science team stood up in 2014. The Boston Lab is the first of seven global Labs currently. The purpose of the Labs is to partner with customers, internal teams, and third parties, such as start-ups and academics, on new data-driven innovations utilizing Thomson Reuters’ vast, curated data sets across many disciplines utilizing Big Data technologies. Ulicny earned a PhD at MIT's Linguistics and Philosophy Department and was previously Chief Scientist at VIStology, Inc, a pioneering semantic web startup. He is a frequent speaker at technical conferences.

Brian Wheeler

Vice President and CIO NWN Corporation, NWN Corporation

Brian Wheeler serves as the Chief Information Officer at NWN Corporation. He leads a team that provides business innovations, process improvements, strategic solutions and customer support services through the delivery and support of technology solutions. He has over 35 years’ experience in the IT industry.
Brian has been with NWN since 2003. His background includes a wide variety of industries and assignments, including the US Navy, Intergraph, American Express and Hanes Brands, working technologist and leadership positions. His education began while serving in the Navy through Tidewater Community College then on to the University of North Carolina at Greensboro. He attained his PMI certification in 2000 and has served in various leadership positions with systems integration companies prior to joining NWN.
Prior to his current assignment, Mr. Wheeler led NWN’s Advanced Services group, built and led regional project offices and Services teams. Brian lives in North Carolina with his wife; their daughter is currently attending college in NC. He enjoys hiking, family outings, most anything at the beach and dabbles in outdoor photography.

View Speakers

Agenda

Tuesday, September 18
8:00 am Pacific	Registration and Morning Refreshments Magnolia Room
9:00 am Pacific	Opening Remarks Camellia/Gardenia Room Amy Tong, Director and State Chief Information Officer, California Department of Technology, State of California
9:15 am Pacific	Keynote – I See Potential in You! Camellia/Gardenia Room Thurl Bailey, Inspirational Speaker & Retired Professional Basketball Player (@bigTbailey) How those 5 words changed my life! How can we best discover how much potential we have as individuals and then use that potential collectively to win as a team? The answer may lay in our past. Professional speaker, broadcast analyst for the Utah Jazz and University of Utah, an actor, and an award-winning singer/song writer, Thurl Bailey attended North Carolina State University and was a key player in the 'Wolfpacks' miracle run to the 1983 NCAA Championship. That same year, Thurl led NC State in both scoring and rebounds. The Utah Jazz drafted Thurl in 1983 as the 7th pick of the draft. Jazz management reported that he was selected for the quality of his character, as well as the quality of his game. This was the beginning of 16 years of playing professional basketball – 12 of those years in the NBA.
10:15 am Pacific	Networking Break Magnolia Room
10:45 am Pacific	Concurrent Sessions Digital Government – What is the Vision and What are the Obstacles? Tofanelli Government organizations have been talking about digital government since the dawn of the internet. We’ve rapidly moved past “simple” automation and 24X7 operations into an era of multi-channel service provision where the customers are often the residents and businesses who pay the bills. Given the tools and technology that are available today or on the near horizon, what is the vision? How important is this vision in our day to day activities? What is in our way towards turning this vision into a reality? This panel will offer a look at what the vision is today and into tomorrow with the hope that it will guide your activities into a more cohesive future. Chris Cruz, Deputy State Chief Information Officer, California Department of Technology, State of California Scott Gregory, Deputy Director, Office of Digital Innovation, California Department of Technology, State of California Tim Melton, Vice President, Sales for State, OpenGov Moving Constituent to Customer in Lightning Speed Carr Every organization has constituent applications, service requests and information that need to be processed and may require action to be taken. Often referred to as onboarding, program intake, application processing; today in many organizations it is a manual process with steps which translate to time, cost and opportunities for entering inaccurate information into systems of record. What if you could change that reality? What if you could shift 60 - 80% of your workload to automated processes? Results: Reduced response time, increased accuracy of information collected and freeing staff to interact with the constituent vs. being buried in paperwork. Come hear how Covered CA and Child Support address these issues. Covered CA will also share how they went live with a new process for program intake that streamlines their work and improves the quality of service both for staff and constituents. Mark Richey, Government Solutions Specialist, Kofax, Inc. Karen Ruiz, Chief Information Officer and Chief Technology Officer, Covered California Sumi Smith, PMP, Chief Information Officer and Deputy Director, Technology Services Division (TSD), Department of Child Support Services, State of California Organizational Changes to Support Process Improvement Beavis Process improvement is an important part of the use of technology in modern government organizations. This is being further supported by newer project methodologies that do not fall in the traditional waterfall approach. Many organizations are making organizational changes to better support these efforts. Program leaders are taking on new project roles and IT analysts are moving out of traditional IT roles and becoming business analysts. We are also seeing organizations establish process improvement policy to mandate process work be done before procurement of a new system. What is your organization doing? This session will showcase what some organizations are doing to support process improvement by organizational changes. Julie Ingalls-Sherrill, Manager, Advisory, State and Local Solutions, KPMG Cruz Nieto, Portfolio Manager, Office of Digital Innovation, State of California View Presentation Here Drones and Vehicles – Policy and Practice Bondi The age of autonomous vehicles is upon us. There will be successes and failures to be sure. It will be important to learn as we go and fail forward. One of the keys will be meaningful policy work that will help define the space while offering opportunities to explore without the boundaries being too constrained. What policies already exist? What is being considered? How does privacy fit into an era where drones will fly overhead, and your vehicle will be monitored as to its location and speed? This session won’t set policy, but it will provide an overview of current policy and the opportunity to share ideas on how we can take positive steps forward into this new era. Miguel D. Acosta, Branch Chief of Autonomous Vehicles, Department of Motor Vehicles, State of California Nicholas Flom, Executive Director, Northern Plains UAS Test Site The Age of Disruption Compango There are a lot of radical technologies and ideas out there - artificial intelligence, driverless cars, IoT, automation, to name a few - that, as implemented, will have a real impact on how government operates. But these innovations also bring their fair share of challenges. Government can sometimes be left behind as it copes with statutes and limitations that prevent immediate adoption of these technologies. The bottom line? Innovation (or lack thereof) determines whether government keeps up or not, so we have to understand what’s possible and how to get there. This session discusses how to survive and even thrive during a time of significant disruption. Daniele Loffreda, Senior Advisor, SLED, Ciena Jamie Butler, Senior Manager, Solutions Architecture, Amazon Web Services
11:45 am Pacific	Lunch Camellia/Gardenia Room
12:30 pm Pacific	General Session – Techwire Live – No Resident Left Behind – A Vision for Inclusive Government Camellia/Gardenia Room There are many examples of disparity in our society. There is a rapidly growing demand that government take a leadership role in solving some of the problems whether they are centered on race, income, gender or disability to name a few. What is the vision for technology? What role can IT organizations play in solving these complex problems? Surely, accurate data being shared broadly will help. But what else? What tools can be deployed so all have access? Is the ubiquitous smart phone the platform of choice? What other options must be included or envisioned? This session will lay out both the issues and opportunities while being practical in its outlook. Moderator: Chris Cruz, Deputy State Chief Information Officer, California Department of Technology, State of California Karen Johnson, C.P.A. Chief Deputy Executive Director, Operations, Covered California Linette Scott, MD, MPH, Chief Medical Information Officer, Deputy Director of the information Management Division, Department of Health Care Services, State of California Brian Wong, Chief Information Officer, Information Security Director; Deputy Director, Department of Social Services, State of California
1:30 pm Pacific	Networking Break Magnolia Room
1:50 pm Pacific	Concurrent Sessions Optimize Your Customer Journey – Customer Service Management Tofanelli To one degree or another, each of us is expected to wear the hat of Chief Customer Officer; great service isn’t just the responsibility of the customer service department. This session discusses innovative strategies to remake government’s relationship with its customers into something more stimulating and rewarding. Elevate your contact with customers, drive better business results, and meet customers’ growing expectations by adopting new technologies and applying analytics to provide insight into service trends. This session will cover all the latest trends in Customer Service Management and feature case studies from a variety of organizations and industries. Scott Capulong, CROS Project Director, Department of Tax and Fee Administration, State of California Scott Hall, Advisory Solution Consultant, ServiceNow Nabil Fares, Chief Information Officer, Department of Tax and Fee Administration, State of California The Rise of Ransomware Carr In just a few years, ransomware has become the most profitable activity for cybercriminals and the number one nightmare for computer users. Some speculate that traditional ransomware attacks are on the decline because organizations are getting better at securing their networks. But others say the opposite is true because cybercriminals are simply changing tactics and targets. Who’s right? This session offers a current look at the most feared and notorious cyberthreat and how to minimize your vulnerability. Tony Russi, Solution Architect, Enterprise West Engineering, Fortinet Steve Allison, CISSP, HCISPP, Principal Cyber Security Architect, National Security Programs, Symantec IT Resiliency in the Modern World Bondi At one time, testing a disaster recovery plan annually was considered to be a best practice. Today, DR and resiliency have taken on entirely new meanings. In California, we have seen disruption for government organizations due to wild fires, storms, power outages and similar events. We have also witnessed man-made disruption from cyber-attacks (both internal and external), system failures due to poor planning, or new applications suddenly appearing on the network due to clients having the ability to randomly try new applications at little or no cost. All of these situations inspire the need for a resilient-first mindset, where protection comes along with you as you evolve your operations and business. IT Resilience is about both unplanned and planned disruptions. This session will focus on the new characteristics of an IT resilient organization and the resulting benefits the business stakeholders will experience. Greg Luengo, Account Manager, Sacramento, Northern California, Northern Nevada, Zerto Scott MacDonald, Deputy Director, Network and Cloud Services, California Department of Technology, State of California Innovation or Interruption? Beavis There are many new technologies, business models and solutions that are being classified as “innovative.” For some, they are as advertised – new and innovative ways of solving intractable issues or simply a better mousetrap. For others, they challenge the status quo and cause disruption until the dust settles and then you have the “new” normal way of doing things. This session will provide examples of both sides of the coin. We are in an era of constant disruption given the exponential adoption of new ideas. There will be winners and losers, survivors and casualties. Which will you be? Alan Cox, Executive Vice President and Publisher, Government Technology Magazine Lori Woerner, Senior Account Executive, Rimini Street
2:50 pm Pacific	Networking Break Magnolia Room
3:10 pm Pacific	Concurrent Sessions How Data Supports Digital Transformation Tofanelli Government by nature is in the data collection business, and there is no shortage of information from which to extract valuable insights. The challenge is to reinvent how to leverage the vast amounts of information to get real results. Emerging next-generation tools include predictive analytics, big data analytics, data visualization, cognitive technology and more. This session discusses how data can be tapped to drive superior decisions, smarter communities, better service and accelerated digital transformation. Sumi Smith, PMP, Chief Information Officer and Deputy Director, Technology Services Division (TSD), Department of Child Support Services, State of California Brian Ulicny, PhD, Senior Director, Thomson Reuters Lab, Thomson Reuters The World of XaaS Carr Today, almost anything can be delivered “as a service”: software, mobile apps, infrastructure, storage, platforms, data, you name it. The possibilities and configurations are endless, and they introduce a variety of risks and challenges. This session examines the options and factors to consider including contracting, implementing, operating and securing a XaaS environment. Brian Wheeler, Vice President and CIO NWN Corporation, NWN Corporation View Presentation Here
4:10 pm Pacific	Break
4:15 pm Pacific	The Best of California Awards Program Camellia/Gardenia Room
5:00 pm Pacific	The Best of California Awards Reception Magnolia Room
6:00 pm Pacific	End of Conference Conference times, agenda, and speakers are subject to change.

Sheraton Grand Sacramento

1230 J Street
Sacramento, CA 95814
(916) 447-1700

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Advisory Board

Government Representatives

Andrew Armani
Deputy Secretary of Information Technology
Business, Consumer Services and Housing Agency
State of California

Michael Cave
Operations Section Manager
Employment Development Department
State of California

Chris Cruz
Chief Deputy Director and Deputy State Chief Information Officer
Department of Technology
State of California

Adam Dondro
Agency Information Officer
Health and Human Services Agency
State of California

Tim Dupuis
Chief Information Officer
Alameda County

Nabil Fares
Deputy Director CIO
Department of Taxes and Fees Administration
State of California

Tim Garza
Agency Information Technology Director
California Natural Resources Agency
State of California

Erica Gonzales
Chief, Information Technology Consulting
Department of Finance
State of California

Sergio Gutierrez
Agency Information Officer
California Environmental Protection Agency
State of California

Chief Scott Howland
Chief Information Officer
California Highway Patrol
State of California

Marcie Kahbody
Agency Chief Information Officer
Transportation Agency
State of California

Isaiah Mall
Agency Information Officer
Department of Veterans Affairs (CalVet)
State of California

Steve Monaghan
Chief Information Officer
Nevada County

Kem Musgrove
Acting Chief Information Officer
Franchise Tax Board
State of California

George Okamoto
Agency Information Officer
Labor and Workforce Development Agency
State of California

Greg Park
Chief Information Officer
City of Livermore

Enrique Parker
Deputy Chief Information Officer
Covered California
State of California

Jason Piccione
Chief Information Officer
Department of Consumer Affairs
State of California

Gary Renslo
Chief Information Officer - Enterprise Technology Solutions
Department of General Services
State of California

Karen Ruiz
Chief Information Officer and Chief Technology Officer
Covered California
State of California

Amy Tong
Director/State Chief Information Officer
Department of Technology
State of California

Col. Keith Tresh (Ret.)
Commander
California Cybersecurity Integration Center, Governor’s Office of Emergency Services (Cal-CSIC)
State of California

Gretchen Williams
Deputy Director
Office of Professional Development, California Department of Technology
State of California

Ryan Wong
Chief, Enterprise Data Services
Department of Corrections and Rehabilitation
State of California