Registration and Morning Refreshments

Room 206

Opening Remarks

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Mark Bengel, Chief Information Officer, State of Tennessee

Keynote – Leading on the Edge

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Manley Feinberg, World-class Climber, Adventurer and IT Leader

IT officials often struggle to deliver more value under tightening constraints and rising expectations. Throw in the complications of regulations, a changing workforce, constantly evolving technology, plus the chaos of day-to-day life, and you are facing some serious challenges. It can feel like you’re walking too close to the edge, and the old adage “Don’t look down!” applies just as much to a tough deadline as climbing the sheer face of El Capitan. Manley Feinberg has tackled and conquered impossible environments – from breakneck corporate expansion to nature’s most hostile terrains. In this unforgettable keynote, Manley reveals his 8 Vertical Lessons that will enable you to lead, contribute and inspire in ways that will take you – and your teams – to bold new heights.

Break

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Concurrent Sessions

Driving Innovation

Room 201

Strategic, creative and nimble approaches are keys to fundamentally rethinking how government works to improve the delivery of the best services at the best price. It is also a strong motivator for most employees who know that they could do a better job “if only…” Innovation, and innovative thinking need to become part of the culture of government service. This session will provide an update on why innovation must be a key part of our business models, and will feature a case studies from the Tennessee Comptroller’s “Innovation Week” and the Treasury Department.

Mike Drexler, Director, Information Systems, Department of Treasury, State of Tennessee

Andy Ingram, Vice President, Data Center and Cloud, Juniper Networks

Tricia Kitchens, Information Technology Director, Office of the Comptroller, State of Tennessee

Creating a Culture of Engagement

Room 211/212

There is good news, and there is bad news. Research consistently indicates that employee engagement is extremely low in the workplace. Low employee engagement negatively impacts the efficiency and effectiveness of achieving organizational goals. That’s the bad news. The good news is that steps can be taken to raise the level of employee engagement, and it begins by creating the right culture. A culture that cultivates engagement is a leader’s responsibility. In this experiential and applicable presentation, employee engagement will be defined, and practical steps given to help organizational leaders create a culture of engagement.

Trish Holliday, Assistant Commissioner, Department of Human Resources & State Chief Learning Officer, State of Tennessee

Securing the Citizen Experience

Room 202

In the face of highly visible public and private sector breaches, organizations must build trust in government services and assure a secure, positive citizen experience. As we move from traditional and mobile applications that provide static content, to more convenient and interactive online services, we must effectively secure data, and deliver robust services and features. Identity is becoming the perimeter of the application economy. The ability to accurately validate and manage citizen identities (IAM) is critical to securing the citizen’s experience. This session will explore provocative ideas on how organizations can balance risk while assuring usability and adoption.

DuWayne Aikins, Senior Cybersecurity Strategist, AT&T

Curtis Clan, Chief Information Security Officer, State of Tennessee

Solving Real World Problems Through Data Analytics

Room 203

Business Intelligence tools are increasingly important in helping manage government, especially being able to get them into the hands of the Business User. So how can you leverage analytics in your own agency? This session will feature use-cases of successful applications of BI, including predictive analysis, using unstructured data in more intelligent ways, and help you with an approach to data and analytics that gives you the power to give your customers what they want.

Jeffrey Kriseman, Chief Data and Informatics Officer, Strategic Technology Solutions, State of Tennessee

Cliff Lloyd, Chief Information Officer, Department of Education, State of Tennessee

Tom Savarese, Senior Solutions Architect, US Practice Lead – Information Management and Analytics, Office of the CTO, OnX Enterprise Solutions (@onxtweets)

Lunch

Room 204/205

Featured Speaker – Exponential Government: The Future of Public Service

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Paul Taylor, Chief Content Officer for Governing, Government Technology, Public CIO, and the Center for Digital Government (@pwtaylor)

ex·po·nen·tial (adjective): becoming more and more rapid.

The world we’ve known is changing at exponential speed. The iPhone has eclipsed the Blackberry, mobile devices are displacing PCs, the cloud is radically challenging long-held assumptions about data centers, and the Internet of Things is redefining connectivity. What we regard as state of the art today will look quaint tomorrow as exponential technologies unlock individual, organizational, and societal potential. Along the way, people get scared, old organizational models crumble, and legacy cost structures stop penciling out. Understanding these shifts and how they differ from previous shifts is imperative. This session provides a tour of the meta-trends that are reshaping our communities – demographics, economics, methods of work, customer expectations and the relevance of governmental institutions – all annotated with real world examples. By the end, you’ll have a clearer picture of what Exponential Government will look like, how it will act, and why your actions today can lead you to a preferred exponential future and a more perfect union.

View Speaker Presentation here

Break

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Concurrent Sessions

What’s in It for the Public?

Room 201

Shaped by every day immersive and personalized digital interactions, citizens and employees expect the same digital experiences from the public sector as they are accustomed to in the private sector. As government leaders navigate their agencies through the Digital Government Transformation, they must understand both the art of personally connecting with individuals and the science of executing on the delivery of meaningful experiences. So, how do we build an effective relationship with our citizens? How do we gain their trust, engage them to believe in our goodness, present a common face and make us the government that they WANT to do business with instead of the one they have to do business with? It all starts with a customer-centric approach. This session provides a glimpse into the innovations and technologies that enable the future of open, participatory and self-service government.

Dasa Martin, Portal Solutions Innovation Manager, Department of Finance & Administration, State of Tennessee

Dave Stephens, Vice President and General Manager, Service Management Business Unit, ServiceNow

Breaking Silos – Better Together Than Apart

Room 211/212

The benefits of shared services are a déjà vu moment for those who've been involved in the effort over the years. We have long recognized that organizations who effectively embrace shared services can exhibit the synchronization of a symphony, turning complex movements into exceptional execution. So, why hasn’t government embraced or expanded their shared services model? This session will cover some of the barriers to adoption, success factors, governance, return on investment, and integration with IT across the enterprise that can help make us better together than apart.

Ron Grove, Executive Director, Enterprise Shared Solutions, Department of Finance & Administration, State of Tennessee

Randy Hardee, Vice President, State & Local Technology Solutions, Mythics (@mythics)

Enterprise Architecture of the Future

Room 202

Enterprise Architecture allows us to understand and analyze the interconnected nature of a business -- the organizational structure, the process structure, right down to the infra-structure. This session will feature an interactive discussion on how the business, application, information, and infrastructure components of enterprise architecture integrate to create an environment rich for innovation.

Joe Batista, Chief Business Strategies & Innovation Officer, Hewlett-Packard Enterprise

Jeffrey Kriseman, Chief Data and Informatics Officer, Strategic Technology Solutions, State of Tennessee

LOGITT SESSION: Internet of Things, Smart Cities, and Its Impact on Government

Room 203

The Internet of Things (IoT) is a series of billions – soon to be trillions – of sensors and devices connected to one another via the Internet. Most of it is automated, and the possibilities that IoT brings to society are the stuff of science fiction. But it’s all very real, and the question on many people’s minds: Is government ready? This session explores the role of government in providing broadband that allows using, exploiting, controlling and surviving the hyper-connected world of IoT and how it will affect our communities.

Moderator: Brian Robertson, Chief Information Officer, Rutherford County

Brent Messer, Chief Information Officer, City of Chattanooga

Sponsor Briefing

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(Industry Sponsors Only)

This informal discussion will be hosted by Chief Information Officer Mark Bengel. The focus will be on strategies, priorities, opportunities, and the procurement process.

Break

Room 206

Featured Speaker – Citizen Engagement on the Bleeding Edge

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Bob Sanders, President & General Manager, Arkansas Information Consortium (AIC), a subsidiary of NIC, Inc.

Technology continues to advance at a breathtaking pace, and many experts believe we are already reaching another inflection point in our digital lives. Companies are beginning to use artificial intelligence, conversational interfaces and natural language processing to empower consumers like never before. This talk focuses on key technologies that can be leveraged in the future to drive new levels of citizen convenience and engagement.

Featured Speaker – State and Local Government Threat Landscape

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Andrew Dolan, Director of Stakeholder Engagement, Multi-State Information Sharing and Analysis Center (MS-ISAC), Center for Internet Security (@CISecurity)

Cybersecurity is quickly becoming a top concern for every sector in our country. The worldwide reach of the internet means that attacks against our organizations and employees can from hackers in the United States and from foreign countries. This session will cover the emerging cyber threats to the government sector and how awareness training can help combat the risk.

Reception

Room 206

Network with your colleagues and discuss technology solutions with the event exhibitors.

Conference times, agenda, and speakers are subject to change.