Agenda

Thursday, October 7

7:30 am    Registration and Morning Refreshments

Salon C

8:30 am        Welcome and Opening Remarks

Salon DE

Karen Robinson, Chief Technology Officer, State of Texas

8:50 am        Keynote

Salon DE

Government 2.0 – A New Generation of Expectations

Neil Howe, Founding Partner and President, LifeCourse Associates

Government 2.0 is not just about, or even mainly about, changes in technology.  It's about dramatic changes in the attitudes and behavior of the America people – your co-workers, colleagues, and constituents – as every one of today's generation matures into a new phase of life.
 
Aging Boomers are redefining what "retirement age" means – no longer "senior citizens" or even “retired.” Working-age parents with school-age kids are now Gen-Xers, and their pragmatism and institutional distrust are shaking up workplaces and local governments everywhere. 
 
Meanwhile, here comes the Millennial generation of teens and 20somethings.  They are pressured and programmed. They are bonded to their parents and networked to their friends. They want structure and instant feedback. They work well in teams and have complete confidence in their future. They have conventional life goals. They want the system to work.
 
With his insight on generations, Neil Howe offers a road map that explains how these generational transitions are pushing America into a new mood – one that both reflects and may contribute to our collective sense of urgency, even crisis, over what's happening to government, the economy, the environment, and geopolitics.  What can you do as a manager or policy leader?  Neil will offer suggestions.

10:10 am    Break and Refreshments

Salon C

10:40 am       General Session

Salon DE

Linking Technology to the Business: Performance Management and IT Governance

Connecting the technology investment to your organization’s strategic goals and purpose is critical in these times of decreasing revenue. Yet, it often involves a complex co-relation between the IT executives, operations managers and technical staff.  It is further complicated by an inherently continuously changing technology. Services Oriented Architectures, Cloud Computing and other new service models are dramatically transforming how services are provisioned. However, linking technology to the business is not only possible, it is critical. Governance and performance measures, properly implemented, can make this connection possible, and help organizations use technology to achieve their strategic goals.

Jeff Fleece, Deputy Chief Information Officer, Health and Human Services Commission, State of Texas

11:40 am     Concurrent Sessions

A CEO’s Perspective: The Perfect CIO
Room 408

Over the past two decades, state and local government IT leaders have moved from dark cubicles at the back of the basement computer room to the CEO’s conference room, playing a key role on the leadership team and helping to set the organization’s strategic direction. In this session, you will hear from CEOs on what they expect from CIOs and the IT organization. They will provide valuable insight on how to understand the agency’s or jurisdiction’s mission and speak the language of the organization. They will give you a glimpse of the world from the CEO’s perspective, of both what they need from a CIO and from the IT organization. They will address career critical questions such as: What role does a CEO need me to play in setting the organization’s strategies? How will I be evaluated? How does a CEO define success or failure?

Moderator: Liz Wallendorf, National Program Director, Government Technology

James R. Hine, Chief Executive Officer, Public Policy Solutions

Alvin Miller, Chief Operating Officer, Department of Assistive and Rehabilitative Services, State of Texas

Karen Robinson, Chief Technology Officer, State of Texas

Where the Rubber Meets the Road:  Applying Real-World Lessons to Collaboration and Applying Collaboration to the Real World
Room 410

This breakout session will be a discussion of collaboration techniques, tools, lessons learned and successes.  Attendees will share their own experiences, learn from others, and discuss ways in which government leaders can put collaboration to work.

Moderator: Ryan Singer, Community Consultant, The EPIC Global Challenge

Dustin Haisler, Assistant City Manager and Chief Information Officer, City of Manor, Texas

Erin Hutchins, Director of Portal Operations, Texas.gov

12:40 pm    Lunch

Salon DE

1:10 pm        Lunch Keynote

Salon DE

Technology Trends that Matter

“We've arranged a civilization in which most crucial elements profoundly depend on science and technology.” -Carl Sagan

Cloud computing, advanced analytics, mobile computing, virtualized everything – these are just some of the advances that are changing the world for government technology leaders. Coupled with continuing revenue shortfalls, these advances are not only changing what customers and constituents want, but are also forcing leaders to find new ways to deliver services. In this interactive session, you will hear from industry leaders on trends that matter, the impact they may have on your organization, and what you need to do to prepare for the future now.

Moderator: Jon Fyffe, Publisher, Public CIO Magazine

David Bentley, Account Manager, SLG Central Region, Adobe Systems

Hillary Hartley, Director of Integrated Marketing, NIC, Inc.

Catherine Maras, Chief Information Officer, Bexar County, Texas

Chris Sellers, Director, IT Service Operations, Intel Corporation

2:10 pm      Break and Refreshments

Salon C

2:30 pm        Concurrent Sessions

Becoming a Heavy Weight – How to Get the Right People in Your Corner
Room 408

As any prize fighter knows, having the right people in your corner can mean the difference between success and failure. But how can you find (or create) advocates for your projects and visions? This session will help you understand who you should target for your advocates and how to build a message that will appeal to those advocates. The session will be conducted in a workshop format and will include role-playing. 

Moderator: Jeff McCartney, Executive Director, Texas.gov

Gene Crump, Deputy Executive Director, Texas Workforce Commission

Jeff Hahn, Principal, Hahn Texas

Ed Serna, Executive Director, Department of Motor Vehicles, State of Texas

Lessons from the Private Sector
Room 410

Leaders in the public sector technology face unique challenges, to be sure.  Multiple constituencies, revenue shortfalls, shifting priorities, lower pay scales than the private sector and legacy systems are but a few. However, even with these unique aspects, there are some surprising similarities with the private sector. Companies, especially over the last couple of years, have needed to become innovative and nimble; leaders have had to implement new business models and understand how to repurpose, reposition, consolidate, or shed business lines. These lessons – leading transformational change and surviving (and thriving) through innovation during tough economic conditions – are universal.

Moderator: Victor Gonzalez, Director of Innovation and Chief Technology Officer, Comptroller of Public Accounts, State of Texas

Steve Gonzalez, Senior Enterprise Architect, Americas EA Consulting Group, Hewlett-Packard

Bob McGee, Senior Account Manager, Storage Assessments

Nagesh Kunamneni, Private Sector Executive

Chris Sellers, Director, IT Service Operations, Intel Corporation

3:40 pm      Concurrent Sessions

Beyond Nerds and Geeks: Engaging Your Employees
Room 408

Technology employees tend to revel in the “culture of nerd,” sometimes to the detriment of their careers. Social awkwardness as a badge of honor is amusing in the short run, but it can impinge upon the technology manager’s ability to rise higher in an organization. Careers in IT rarely stall out because of a lack of technical competence, but they often fall short because of a lack of managerial skills and an inability to communicate. This session will talk about employee engagement and team building for senior IT managers, speaking specifically to the importance of being emotionally intelligent in the workplace and honing your supervisory skills, especially with regard to coaching and mentoring technology professionals.

Adam Jones, Deputy Commissioner for Finance and Administration, Chief Operating Officer and Chief Information Officer, Texas Education Agency

Tom Shindell, Ph.D., Director of Organization Development, Texas Education Agency    

IT Governance – Doing the Right Things
Room 410

In these times of revenue shortfalls and decreasing budgets, working efficiently is not enough. Organizations must ensure they are working on the right things – those projects and initiatives that help serve the constituents and improve operations. IT governance is essential to managing IT investments. However, if it is to be successful, governance must involve executives in a way that is meaningful. This session will provide insight on what you can do to build an effective structure and processes for IT governance.

Moderator: Ed Swedberg, Deputy Executive Director, Data Center Services, Department of Information Resources, State of Texas

Shane Bordeau, Senior Solution Strategist, TOLA Public Sector, CA, Inc.

Stephen K High, Executive Partner, Gartner Inc.

Vijay George, P.E., Chief Information Officer, Lower Colorado River Authority

Jake Nicholson, Information Technology Director, Department of State Health Services, State of Texas

4:50 pm The Texas CIO Academy Awards Ceremony and Reception

Salon DE

Please join us as we honor the outstanding leaders of 2010.