Agenda

Thursday, November 5

8:00 am Registration and Morning Refreshments

9:00 am Opening Remarks

Rick Wykoff, Mayor, City of Foster City

9:15 am Opening Keynote

The Art of Ironman Success
Mark Allen, 6-Time World Champion, Ironman Triathlon

In Government IT today, success - or even holding on for dear life - requires great toughness, endurance and resiliency. Who better to inspire us than the man who is arguably the most successful endurance athlete of our time? As a professional triathlete, Mark won 66 of the 96 races he entered, five consecutive Ironman World Championships (a record), and another World Championship at age 37 (a record). These achievements did not come easy. In this fascinating Keynote address, Mark shares the principles that enabled him to turn devastating setbacks into historic triumphs; principles each of us can use to achieve the highest levels of success in our personal and professional lives

10:15 am Morning Break

10:45 am Concurrent Sessions

Governing In the Cloud - An Update on New Service Models

Cloud computing is being evaluated more and more in the public sector as a cost-effective way of providing technology services. Government IT organizations are faced with what seem to be competing requirements: prepare for higher demand, cut costs and comply with enterprise- wide green initiatives. Is there a place in government for these new service models? What is the state of the technology? What are the risks? This session offers you specific advice on these innovative service models, and examples of how they are being used by government.

Jon W. Fullinwider, Director of Local Government, Citrix Systems, Inc. and Former Chief Information Officer, Los Angeles County

Shane McNamara, Technology Services Manager, Voice and Data, CDW-G

eDiscovery and eRetention: Case Study

As paperless government becomes a reality, the challenge of determining what to save and what to throw away becomes more complex. Managing the growing volume of electronic records is made even more complex by the legal and organizational rules which govern retention. Which types of electronic records must be retained? How long must they be kept? What does it mean to retain a record in the digital realm? Understanding the legal and organizational implication of eRecords management is crucial. This session will review these issues and more from a case study perspective.

Gregory Trosset, Electronic Records Program Project Manager, Archives and Records Management Section, King County, Washington

The Future of Mobile Technology

Research and development are booming in the wireless arena, exploring such issues as: What are the infrastructures of the future? What new devices, tools and applications have the most potential to impact government operations and services? What about security concerns? This session provides a glimpse at emerging trends and technologies in perhaps the fastest growing segment of technology today.

Eric Hutson, Sales Manager, Mobility Application Solutions, AT&T

11:45 am Lunch

12:30 pm General Session

How Does Your Garden Grow?
The Secret of Successful People and Project Management

Gopal Kapur, President, Center for Project Management

The secret of successful people management lies in a process that has been around us for over 2,000 years - stop and smell the roses; it all begins in your garden. Management expert Gopal Kapur says he learned many of his people management skills and techniques by watching the gardener at his parent's home. There are seven steps that lay a strong foundation not only for a successful garden, but also for successful people and project management. From the first step of analyzing and preparing the soil to harvesting, celebrating, and letting the ground rest, today's beleaguered managers can, and should, learn the lessons that successful gardeners have known for centuries.

In this session you will learn the interesting parallels between gardening and successful people and project management, two seemingly diverse professions, and will see how to grow a bumper crop of project successes.

1:30 pm Afternoon Break and Refreshments

2:00 pm Concurrent Sessions

CRM and Citizen Services

Customer Relationship Management Systems are being installed in numerous government organizations. Many organizations have not been able to move forward due to the cost of getting started while others have opted to start with an incremental approach. What is involved in putting in a CRM system? How do you get the local agencies and jurisdictions to collaborate and cooperate? How can you use the principles of Customer Relationship Management to best meet the needs of your citizens? This panel discussion will discuss these issues in the context of recent and future implementations.

Bob Glaze, Chief Technology Officer, City of Oakland

IT Consolidation: Fact vs. Fiction

In today's economic conditions, it is more important than ever for consolidation to drive our efficiencies. As a result, government organizations are continuing to focus on simplifying, unifying, consolidating and collaborating. This session features some successful strategies, approaches and lessons learned in government that will help you build the case for your own consolidation efforts.

Steve Kaplan, Vice President, Data Center Virtualization Practice, INX, Inc.

Jon Walton, Director of Technology, City and County of San Francisco

Security and the Mobile Workforce

As the number of convenient wireless devices and applications continues to grow, the demand by users seems to grow exponentially. When a workforce is empowered with mobile technology, productivity rises while at the same time opening the door to new vulnerabilities and security risks as well as personal liability for data loss. This session discusses these issues while highlighting innovative approaches and technologies.

Shell Culp, Project Director, California Office of Systems Integration, and Director of the California Government Performance Institute

Henry Ramos, Senior Field Technical Sales Specialist, Lenovo

3:00 pm Afternoon Break

3:20 pm Concurrent Sessions

Desktop Virtualization

Anywhere/anytime work is fine as a concept, but the reality is that employees still need access to systems, data, and often, each other. As organizations look to telework as part of a solution for everything from traffic jams to employee satisfaction, they need to understand the enabling technology that will give remote employees the tools they need. Virtual offices, meeting spaces and wireless technologies can help. This session will review some of the latest technologies being used in the public and private sector to make the virtual office a reality.

Michael Cave, Acing Chief Information Officer, Department of Toxic Substances Control, State of California

Scot Colmer, Senior Architect, Data Center Virtualization Practice, Integrated Archive Systems

Twitter and Web 2.0 in Government

Web 2.0 is here to stay and promises to bring citizens and government together in new ways, but it also requires government to re-think how business is conducted. Where does technology have the greatest impact? How are organizations using the tools of Web 2.0 such as Twitter to deliver services and engage citizens? What is the business value of this technology and what polices need to be established? In this session you will hear about the opportunities - and risks - of serving citizens through Web 2.0.

Caroline Cheng, Public Information Officer, City of Brisbane

Ron Vinson, Director of Media, Department of Technology, City and County of San Francisco

ARRA and IT Project Funding: Case Study

The federal economic stimulus package funds a long list of initiatives, from broadband build-out, health IT, and the smart grid, to basic research on the "innovation economy" and budget stabilization for state and local governments. There are many questions about how to secure Stimulus Package funding for your projects. For example, in the area of ARRA broadband funding, how are local governments impacted by the Digital Infrastructure and Video Competition Act (DIVCA) which limits their control over broadband providers? What do we know now and how do we proceed with making the most of our existing resources? The session will also include a case study example of how to identify and secure grant funding for your IT projects.